Site Support Representative (Janicki)

Description:

This Site Support Representative role will be supporting a large customer in Sedro-Wooley. This individual will be representing the client as a liaison on-site to support the below functions.

• Provide exceptional service to our customers at the customer’s appointed place of business.
• Work with the customer to cover all their customer service needs and resolving any issues that may arise.
• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
• Accurately enter quotes and orders using ERP system (Prophet 21).
• Expedite all open quotes and orders with urgency and accuracy.
• Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate.

Skills:

• Customer Service
• Data Entry
• Customer support
• Inventory Management
• ERP System
• Stocking

Additional Skills & Qualifications:

Must Haves:

• Customer facing experience
• Data/Order entry experience
• Proficient in MS Office, specifically Outlook and Excel
• Must be able to stand and/or walk up to 8hrs daily, this job will not be sitting behind a desk for the entirety of the shift

Nice to Haves:

• ERP systems experience (Prophet 21)
• Product/Industry knowledge (power tools, etc.)
• Inventory management

Education: High School Diploma or equivalent

Work Environment:

Monday-Friday 7:30 AM - 4:30 PM

On site with their largest customer