Customer Service Representative - Emailing ONLY, No Calls

This role is urgently hiring and job applications close Thursday 09/26 and I’d like to have your resume + info sent out to the Hiring Manager asap! Resumes sent to rsison @ teksystems.com will be reviewed first and I will be scheduling interviews Wednesday 09/25 and Thursday 09/26 only.

Job Title: Email CSR

• Training is onsite for 2 weeks at 705 3rd St. Suite 360, Beloit, WI 53511 then goes fully remote (all equipment is provided)

Hours: 3p-11:30pm Tuesday-Saturday OR Sunday-Thursday

Start date: 10/21/2024

Job description:

• This position is responsible for providing a variety of services to online shoppers through application of knowledge of Rakuten’s services and products, while using patience, professionalism, and optimism with each member.
• Resolve problems by clarifying customers’ requests, questions, complaints, and frequently requiring analysis of situations to determine best use of resources.
• Maintain customer records by updating account information, as this role is 90% email customer service and 10% chat.
• Review support requests and clarify customer complaints, determine cause of problems, and update customer accounts and records according to customer issues.
• Select and explain the best solutions to solve problems, communicating with the team and others in the company to solve problems as needed.
• Expedite corrections or adjustments, following up to ensure resolutions, and recognizing, documenting, and alerting manager of trends.
• Recommend process improvements, coordinating with merchant affiliate networks, extending valued member bonuses in cases of Cash Back denials, and following up to ensure resolutions.

If interested in interviewing:

• Take typing test on the computer, the results need to be 50+ wpm, please continue to retake the typing test until you get this result (please do 1 minute, easy text): https://www.typingtest.com/
• Take photo of typing test results and attach it to an entirely new email with the subject “your name + Typing Test Results and Resume”

Thank you!

Additional Skills & Qualifications:

Must have:

- High School Diploma/GED (resume)

- 1-3 years of customer service experience including chat or email (resume)

- Knowledge of internet stores/shopping (IOI)

- Ability to navigate the internet (IOI)

- Knowledge of technical/keyboard short cuts (CTRL + C; CTRL + V) (IOI)

- 50 WPM (typing test)

Nice to Have:

- 55+ WPM

- Bank or Teller Experience

- Data entry experience

- Any retail experience

- Any experience working for internet based company