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Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAre you passionate about building best-in-class digital customer experiences? If so, you might be a great fit ready to join the Bank Digital and Marketing Team, where innovation and member-centricity are at the heart of everything we do. Our dynamic team of Product Owners is on a mission to craft unparalleled digital member experiences.As an Agile Product Owner (APO) Senior, you'll work closely with our technology, design, content, data analytics and business partners to create and enhance mobile and online banking experiences. You'll act as ‘voice of the end-user’ bringing a data-driven approach to experience improvement decisions and impediment removal including strategic priorities and funding allocation. You will establish a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous experience & process improvement, and quality.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.<h2>What you'll do:</h2><ul><li>Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.</li><li>Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.</li><li>Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.</li><li>Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs.</li><li>Acts as “voice of the end-user”.</li><li>Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.</li><li>Owns Bank agile team backlog (grooming, prioritization, and refinement).</li><li>Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.</li><li>Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.</li><li>Begins to take a strategic view and think proactively about the right way to meet objectives.</li><li>Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.</li><li>Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership.</li><li>May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.</li><li>Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).</li><li>Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.</li><li>Advanced knowledge and demonstrated use of Process Engineering methodologies.</li><li>Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.</li><li>Communicates difficult concepts and negotiates with others to adopt a different point of view.</li></ul>What sets you apart:<ul><li>Drive outstanding digital experiences by focusing on the entire member journey through CX mapping and Human-Centered Design, ensuring a superior user experience.</li><li>Leverage an analytics and data-driven mindset to identify and address unmet member needs, informing product and experience improvements.</li><li>Understanding of mobile banking, mobile app development and digital technologies (including digital strategy, digital payments, credit or deposit products, cyber security, multichannel banking, AI/machine learning, big data and analytics, and DevOps innovation).</li><li>Knowledge of digital messaging, focusing on push notification strategies, mobile app engagement, and integrated digital communications. Includes understanding of UX for messaging, analytics, and security.</li><li>Significant experience independently managing cross-functional teams with minimal oversight needed from direct leader to drive to timely, high-quality deliverables.</li><li>Experience in leading innovative and pragmatic programs that translate business and customer needs into solutions with a measurable output.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation range: The salary range for this position is: $103,450 - $197,730.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Bank Agile Product Owner Senior

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Planning and Forecasting Business Strategy Analyst Lead, you will lead examining performance trends, process adherence and facilitate executive-level forecasting discussions within the Property & Casualty business.  You will serve as, and/or partner with, subject matter expert(s) cross-functionally to incorporate data driven new business trends, historical influences and emerging qualitative/quantitative impacts into forward looking projections.  You will also facilitate and maintain a strong consultant presence for CFO related activities, such as budgeting, cost benefit analysis, and operational efficiency.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.Relocation assistance is not available for this position.What you'll do:<ul><li>Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.  Leads integration of the analytic strategy and business strategy.</li><li>Oversees efforts to identify key business assumptions and hypotheses around line of business strategy.  Continuously refines hypotheses and identifies business questions to explore further.</li><li>Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.</li><li>Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.</li><li>Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.</li><li>Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.</li><li>Serves as a team lead and provides guidance and on-the-job training to team members.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting.</li><li>Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.</li><li>Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.</li><li>Experience influencing business decisions.</li><li>Strong analytical skills with experience using hypotheses-driven problem solving.</li><li>Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).</li></ul>What sets you apart:<ul><li>Forecasting by leveraging Emerging and Historical Trends Qualitatively/Quantitatively.</li><li>Reporting drivers of actuals versus plan and forecasts.</li><li>Analyzing through sensitivity/scenario analysis and key performance indicators.</li><li>Familiarity with marketing attribution, modeling techniques, testing and using data and analytics to inform recommendations.</li><li>Prior role(s) in a Property& Casualty Insurance organization.</li></ul>Compensation range: The salary range for this position is: $127,310 - $243,340.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Planning and Forecasting Business Strategy Analyst Lead

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Senior Software Engineer-SAP FS-CD Techno-Functional to play a key role in supporting critical payment operations. This individual will contribute to both daily operational excellence and strategic payment modernization initiatives. The role presents a great opportunity for an SAP FS-CD expert to leverage their expertise within a complex S/4HANA landscape, enhance payment operations, and contribute to innovative solutions as part of a forward-thinking team.Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based out of San Antonio; TX, Plano; TX, Charlotte; NC or Phoenix; AZ. Relocation assistance is not available for this position.What you'll do:<ul><li>Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain.</li><li>Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning.</li><li>Develop complex algorithms to solve business needs.</li><li>Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.</li><li>Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates’ code.</li><li>Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution.</li><li>Identify system performance issues, to include technical debt, and optimize solution.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.</li><li>6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).</li><li>4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.</li><li>Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python</li><li>Proven experience researching technical issues and generating creative/innovative solutions.</li><li>Proven experience addressing production issues by troubleshooting applications and systems.</li><li>Experience articulating technical challenges and solutions.</li><li>Demonstrate solid understanding of security coding practices and secure system fundamentals.</li><li>Proven experience working with cloud technologies and tools.</li></ul>What sets you apart:<ul><li>5+ years SAP Insurance module experience (FS-CD preferred; FICA considered), with S/4HANA Cloud experience.</li><li>Deep knowledge of FS-CD processes (master data, payments, billing, reporting, etc.).</li><li>Proficient in SAP ABAP development, including RICEFW, Object Oriented ABAP(Abstract Class/Interface/Design Patterns) solution design, and technical documentation.</li><li>Experienced with SAP Business Rules, configurations, and Business Partners.</li><li>Knowledgeable in SAP APIs (REST, CDS, AMDP,ODATA (SEGW), Odata(RAP),) and ABAP on HANA development.</li><li>Techno-Functional skills to bridge business needs and technical solutions, with ability to support payment operations and meet SLAs.</li></ul>Compensation range: The salary range for this position is: $114,080 - $218,030.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Senior Software Engineer -SAP FS-CD Techno-Functional -

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Solutions Engineer Staff - Bank.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX.  Relocation assistance is not available for this position.What you'll do:As a Solutions Engineer Staff - Bank, you will design and support the development of bank technology solutions to ensure that solutions meet business needs and align with architectural standards. Utilizes technical leadership and deep understanding of business goals, business processes and solutions architecture to align technology to USAA’s mission, brand pillars and strategic priorities.<ul><li>Lead evaluation, design, and analysis of secure large-scale bank solutions.</li><li>Translate business and technical requirements into an architectural blueprint to achieve business objectives.</li><li>Manage all aspects of delivery of solution design, including capturing of security requirements, identifying risks & opportunities, and alignment to USAA’s technology strategy, Enterprise Architecture standards and Enterprise policies.</li><li>Maintain blueprints, portfolio level designs, and reference architectures of relevant products.</li><li>Maintain thought leadership role in relevant technology, remaining up to date on various architecture patterns, software development methodologies and industry partners.</li><li>Collaborate with enterprise architecture, information security, applications and infrastructure teams to produce optimal designs.</li><li>Provide expert level guidance on design decisions, standards, operational practices and technology trends in your domain of expertise.</li><li>Communicate problems, risks, and challenges to drive discussions across key stakeholders –engineering, operations, developers, and senior leadership.</li><li>Provides consultation and influences the practice of architecture for consistent Enterprise architectural approaches while collaborating alongside senior leadership, engineers, and technologists.</li><li>Establishes and communicates strategies to senior leadership, industry partners and business stakeholders, leveraging technical and business expertise to influence, guide, and craft business strategy and decision-making at the highest interpersonal levels.</li><li>Provides technical mentorship and expertise to drive integration of new technologies and applications into the existing IT infrastructure ensuring they are scalable, secure, and adaptable in the technology focus areas.</li><li>Ensures the quality and performance of specialized technology focus area through reviews, audits, and continuous improvements.</li><li>Responsible for designing the platforms and ecosystems that drive the use of the IT architecture in the specialized technology focus area. Matures USAA’s technical brand and industry position in technology by contributing to external technical communities where the specialized technology focus area is relevant.</li><li>Stays current with emerging technology trends and identifying opportunities to leverage enhanced technologies, tools and solutions for the organization in the specialized technology focus areas.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree in Information Technology, Computer Science, Business Administration, Information Systems/Management, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>10+ years of software development experience demonstrating depth of technical understanding within multiple discipline(s)/technology(s), including banking software solutions to include 3 years demonstrated leadership driving enterprise technology projects or initiatives.</li><li>8+ years of experience delivering technology solutions in all phases of the software systems and application development lifecycle.</li><li>5+ years of progressive related architecture design and implementation experience within a large-scale technology environment.</li><li>Deep understanding of IT architecture, best practices, and methodologies in specialized technology focus areas.</li><li>Extensive knowledge of IT related risk management framework and policies.</li><li>Ability to effectively drive innovation to deliver high-quality, scalable, and robust IT Architecture products that are directly linked to enterprise goals and strategies.</li><li>Exceptional communication skills, including executive level communications and experience creating proposals, design summaries and presentations.</li><li>Comprehensive knowledge of both current and emerging technologies that affect business.</li><li>Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.</li></ul>What sets you apart:<ul><li>Cloud Computing: Proficiency with major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).</li><li>Software Development: Strong knowledge of software development lifecycles, common programming languages (e.g.,Java Python), and design patterns.</li><li>System Design: Expertise in designing scalable and secure systems, including experience with microservices, distributed systems, and enterprise architecture.</li><li>IT Infrastructure: A solid understanding of networking, databases (SQL and NoSQL), operating systems, and virtualization technologies.</li><li>Security: Knowledge of cybersecurity principles and how to build secure, compliant systems.</li><li>DevOps: Familiarity with DevOps principles like continuous integration and continuous delivery.</li><li>Communication: The ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders</li><li>Business Acumen: The ability to understand business strategy and translate business problems into technical solutions.</li><li>Problem-Solving: Ability to analyze complex problems, identify root causes, and design effective, cost-efficient solutions.</li><li>Architecture Frameworks: Familiarity with enterprise architecture frameworks, such as TOGAF or Zachman.</li><li>Deployment Models: Understanding of different deployment models, including on-premise, hybrid, and cloud.</li><li>Technical Documentation: Skills in creating architecture diagrams and documenting design decisions are essential</li></ul>Compensation range: The salary range for this position is: $143,320-$273,930.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Solutions Engineer Staff - Bank

JOB SUMMARYSupports HRBP and leadership to successfully implement local initiatives, and execute regional and corporate programs. Help to create an environment to attract, develop, retain and engage talent throughout the OpCo to deliver business goals.RESPONSIBILITIES<ul><li>Provide technical, customer relations, and personnel management for major programs and projects.</li><li>Partner withHuman Resource Business Partner (HRBP) to execute core HR processes (e.g. performance management, talent management, total rewards, compensation, training and development, interactive process of transitional return to work, etc.)</li><li>Provide coaching and guidance to leaders and associates regarding HR in areas such as policy and procedure</li><li>Partner withHuman Resource Business Partner (HRBP) to drive an inclusive and diverse culture</li><li>Employee and labor relations (investigations, conflict resolution)</li><li>Support in reviewing, interpreting, administering and ensuring compliance with federal, state, and local employment laws, and company policies and procedures</li><li>Assists in determining training needs and developing programs to improve performance and professional development</li></ul>QUALIFICATIONS Education Bachelor’s Degree in HR, Org Development Experience<ul><li>5 years of experience in Human Resources management</li><li>Three years of which have been in a supervisory position preferred and/or an equivalent combination of related training and experience</li><li>Experience working with attorneys, COE’s, and senior leadership</li></ul> Decision Making Authority Maintain proficiency in all current employee-related laws including: ADA, FMLA, Sexual Harassment, Title VII etc Manage employee claims and litigation in conjunction with internal and external counselMost important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required): Manage HR department budget#LI-MS1

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Senior Software Engineer -SAP FS-CD Techno-Functional -

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