Job DescriptionProvides accurate and timely technical support to &nbsp;customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Champions’ customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent the company. in a professional manner. Essential functions: Provides technical support via telephone, email and chat. Educates customers on the use of products. Assists in testing new and enhanced products. Accurately records and maintains incidents in accordance with department standards. Champions customer issues from feedback stage through delivery of solution. Assists Development and Implementation staff in resolving product issues. Validates and reports customer submitted bug reports. Participates in department team meetings. Assists in special projects and other duties as assigned.Top Skills' Details1. Previous technical support experience, they prefer a full year of experience. Having a customer support/service job previously can count if the candidate is still technical based on IKM and tech out scores. 2. Customer Service skills and business professionalism. 3. Possess troubleshooting skills and tools to do the job; typing 60+ wpm, spelling, handling stress, etc. Preferred Skills: 1 year of technical support experience Ability to type a minimum of 50 wpm, prefers 60 wpm Excellent written and verbal communication (includes being a good speller) Ability to learn quickly. &nbsp;12 month contract to hire &nbsp;

Software Support Analyst

Job DescriptionProvides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients suggestions and complaints. Job Responsibilities * Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact. * Provides timely response to patients inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards. * Provides pricing, availability, and schedules information within established guidelines. * Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries. * Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patients condition. * Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism * Ensures that good patients relations are maintained and patients claims and complaints are resolved fairly and effectively. * Creates patient activities as a reminder for the following tasks including but not limited to follow?up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care. * Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling. * Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports * Complete other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations. * Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system. Basic Qualifications &amp; Interests (BQIs) * High School Diploma/GED * 0-2 years of experience * Basic level skill in Microsoft Office * Experience providing customer service to internal and external customers&nbsp;Additional Skills &amp; Qualifications1+ years of call center experience&nbsp;Work Environment100% remote *MUST LIVE WITHIN 50 MILES OF DALLAS

 Patient Care Coordinator/Specialist (REMOTE *MUST LIVE WITHIN 50 MILES OF DALLAS)

Job DescriptionAnswer telephone calls, process forms, respond to emails • Using softphone and hard phone technology; answers telephone calls through an automated call distribution system. • Processes HEP forms as assigned by Supervisor • Responds to Customer emails as assigned by Supervisor • May be selected to drive to retrieve mail from CCI and bring to WellSpark to electronically scan and process documents related to HEP compliance review forms: (Physician Notification forms, Reinstatement forms, Chronic Compliance forms and Protected Health Information forms). • Responsible for outreach call efforts for missing information or other outbound call needs. • Recognize potential compliance issues and communicate effectively with coach, supervisor/health navigators. Skills/Experience: • High School diploma or equivalent (R) • At least 2 years of previous data entry and customer service experience (P) • Good organization skills (R) • Attention to detail (R) • Copy/Scanning machine experience (R) • Data Entry skills (R) • Excellent oral and written communication skills and interpersonal skills (R) • Previous system user experience in a highly automated environment required. Strong personal computer skills. (R) • Must be able to demonstrate high level of accuracy and speed (R) • Ability to perform in office environment with extended periods of sitting, using telephone, viewing computer screens, standing, reaching, lifting files, binders, computer reports. Details: Pay: $17/hr. Training - onsite, and then switches to 100% remote. If candidates are not local to Farmington, CT training will be virtual. Start Date: 8/1 (Contract through Jan 2023) Interviews will be conducted the week of 6/27. All applicants MUST be vaccinated for Covid 19. After an offer is presented, candidates will need to upload their Covid vaccine card into CT Care's portal. Shift options: Monday Tuesday Wednesday Thursday Friday Saturday Total Hours Shift 1 8:00 – 4:30 8:00 – 4:30 10:30 – 7:00 10:30 – 7:00 8:00 – 12:00 8:00 - 12:00 40 Shift 2 9:30 – 7:00 9:30 – 7:00 8:00 – 5:30 8:00 – 5:30 OFF 8:00 - 12:00 40 Shift 3 8:00 – 4:30 8:00 – 4:30 8:00 - 4:30 10:30 – 7:00 10:30 – 7:00 OFF 40 Shift 4 8:00 - 7:00 8:00 - 7:00 OFF 8:00 - 7:00 8:00 - 5:00 OFF 40 Shift 5 (pt only) 5:00 - 7:00 5:00 - 7:00 5:00 - 7:00 5:00 - 7:00 5:00 - 7:00 8:00 - 12:00 14Show LessAdditional Skills &amp; QualificationsCall Center Customer Service Prior Authorization Intake Coordinator Medical Terminology Medical Insurance Medical Claims&nbsp;REMOTE

Remote Customer Care Agent

Job DescriptionThe Help Desk Person will be responsible for providing technical support to internal &amp; external clients. This candidate will work with staff, client, or vendors requesting assistance or information. This role will follow established processes and procedures and contribute and suggest changes to those policies and procedures for continuous improvement purposes. Work is simple to moderate complexity and requires a thorough understanding of Windows desktop Operating System and application troubleshooting and configuration. Essential RESPONSIBILITIES and ACCOUNTABILITIES: • Provide installation, configuration, maintenance, and troubleshooting support of computer hardware, software, desktop applications, printers, and computer peripherals. Perform routine and regularly scheduled maintenance and monitoring tasks. • Support end users with virus/malware related issues and help repair systems and train end users on safe and secure IT behaviors. • Provide phone and remote desktop support to customers. • Create and update tickets and support and respond to service outages or other incidents. • Perform root cause analysis and problem resolution. • Plan and execute patch updates or software upgrades as required. • Provide end user training in applications or operating system fundamentals. • Provide user account, passwords, and access as requested, using standard proceduresAdditional Skills &amp; Qualifications• 2 years of experience in a Help Desk ,Technical Support Department environment. • Strong customer service experience with focus on delivering excellence in customer service. • In depth understanding of Windows Desktop 10 Operting Systems . • Understanding of network concepts, TCP/IP stack and common Internet protocols. • Attention to detail and accuracy and ability to spot long term trends in production environment. • Must be able to clearly and concisely articulate issues and resolutions to end users is required both written and verbally. • Familiarity with Windows desktop administration tools and processes; for example, can reboot/shut down a worksation, add and remove user accounts, configure client profiles and email. • Reliable and dependable, self motivated and willingness to learn and contribute to the team. • Ability to function in a 24/7 operation and work flexible schedule on weekdays and weekends as required. • Must be able to work flexible hours, including hours beyond the normal schedule when necessary&nbsp;&nbsp;Location: 100% Remote (must be comfortable with PST hours)Salary: $25hr- $30hrContract: 6 Months

Remote Help Desk Tech

****MUST BE LOCATED IN OR NEAR HUNT VALLEY, MARYLAND****Job Summary:The Executive Secretary will provide high-level administrative support to the Executive Director and other senior staff.Duties/Responsibilities:<ul><li>Provides high-level administrative support and assistance to the Executive Director and/or other assigned leadership staff.</li><li>Point of contact among executives, employees, clients and other external partners.</li><li>Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff.</li><li>Welcoming visitors and identifying the purpose for their visit before directing them to the appropriate department.</li><li>Answering calls in a polite and professional manner.</li><li>Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters.</li><li>Arranges travel and accommodations for executives.</li><li>Schedules and attends meetings on behalf of executives, taking notes and recording minutes.</li><li>Receives incoming communication or memos on behalf of senior staff, reviews contents, determines importance, and summarizes and/or distributes contents to appropriate staff.</li><li>Performs office tasks including maintaining records, ordering supplies, and performing basic bookkeeping.</li><li>Performs additional duties as assigned by executives.</li></ul>Required Skills/Abilities:<ul><li>Excellent verbal and written communication skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Excellent time management skills with a proven ability to meet deadlines.</li><li>Ability to function well in a high-paced and at times stressful environment.</li><li>Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.</li><li>Able to type minimum of 50 words per minute.</li><li>Extremely proficient with Microsoft Office 365 or similar software with the ability to learn new or updated software.</li></ul>Education and Experience:<ul><li>High school diploma required, Bachelor’s degree in Business Administration or related field preferred.</li><li>At least four years of related experience required.</li></ul>Physical Requirements:<ul><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Must be able to lift up to 15 pounds at times.</li></ul>&nbsp;

Executive Assistant

POSITION SUMMARY:&nbsp;The Physician Recruiter is responsible for effecting full lifecycle, talent acquisition under the supervision of the Human Resources Director, or designee thereof. A dedicated recruiter with a passion for finding the “right” people and an enthusiasm to collaborate and coach with an unflappable demeanor; one who will be front and center in supporting the growth of a dynamic and engaging Federally Qualified Health Center&nbsp;(FQHC).&nbsp;&nbsp;KEY FUNCTIONS &amp; RESPONSIBILITIES:&nbsp;<ul><li>Identify physician recruitment and retention strategies.&nbsp;</li><li>Lead on sourcing, screening resumes and applicants; arranging interviews with hiring managers; verifying previous employment; conducting reference checks; arrange for background checks. Ensure all hiring processes are effective and legally compliant.&nbsp;</li><li>Manage outbound facing engagement including LinkedIn, job boards, social media, meetups, and other events.&nbsp;</li><li>Lead in updating job descriptions from department managers. Ensure information is complete and current.&nbsp;</li><li>Ability to validate work history, experience, and skills to incorporate but not limited to listening, problem-solving, influencing, negotiating, attention to detail, dedication, confidence, self-awareness, marketing, target driven, relationship building, strong written &amp; verbal communication, and organizational fit.&nbsp;</li><li>SME level command of Applicant Tracking Systems (ADP WorkforceNow, preferred) and use of related applications, social media, job boards, subscription services (PracticeMatch), etc.&nbsp;</li></ul>MINIMUM QUALIFICATIONS:&nbsp;<ul><li>High School diploma.&nbsp; Associates or 4-year college degree preferred.&nbsp;</li><li>Three (3) years related full life cycle talent acquisition experience, is required. Prior experience in an FQHC or community-based health system, is a plus.&nbsp;</li><li>One (1) year of experience recruiting, primarily at the provider level (e.g., M.D., D.O., NFP, P.A.).&nbsp;</li><li>Familiarity with related State of Maryland Board certification and verification, licensure, and credentialing processes.&nbsp;</li><li>Knowledge of agencies, employment law, and talent acquisition metrics and analytics. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Demonstrated skill handling issues involving high levels of sensitivity and confidentiality.&nbsp;</li><li>Ability to persuade and influence, establish personal credibility and trust, and foster collaborative working relationships.&nbsp;</li><li>Strong communication skills - listening, interpersonal, presentational, oral, and written.&nbsp;</li><li>Interpersonal.&nbsp;</li></ul>PHYSICAL&nbsp;REQUIREMENTS:<ul><li>The ability to distinguish letters and symbols, as well as the ability to utilize telephone, computer terminals, and copiers is required.&nbsp;</li><li>Prolonged periods of working at a desk and on a computer.&nbsp;</li><li>Some standing, bending and lifting (up to 25lbs) required.&nbsp;</li></ul>

Healthcare Recruiter

**REMOTE, BUT MUST BE WITHIN 90 MILES OF: NEW YORK, NY, ALBANY, NY, TAMPLA/ORLANDO, FL, CHICAGO, IL, BOSTON, MA, SACRAMENTO, CA, SAN FRANCISO, CA, SEATTLE, WA, PEORIA, IL, TALLAHASSEE, FL, ATLANTA, GA, NASHVILLE, TN, PHILADELPHIA, PA, BERYWN, PA, OR HARTFORD, CT**<h3>***Due to the nature of the apprenticeship, candidates with a bachelor's degree or higher will be disqualified***</h3>&nbsp;An “earn and learn” program providing:<ul><li>Salary, training, and real-world experience</li><li>Coaching to build skills at the entry-level position and advance your career</li><li>A full-time, yearlong position with an opportunity to be retained at the end of the program</li><li>Focused on candidates:<ul><li>Without a 4-year college degree</li><li>Or, reskillers seeking to enter an industry unrelated to their college major or previous work experience</li></ul></li></ul>The work:Develop technology solutions that make a difference to business, society, and the environment. Join a diverse and inclusive team, filled with different teammates from around the world. Learn programming skills to build portions of applications that solve our client's business and IT challenges. Actively work in delivering large IT solutions to clients on time and within budget. Learn about every stage of the Service Delivery Lifecycle –– from new system rollouts to enhancements to ongoing maintenance of applications. Learn about every stage of the Service Delivery Lifecycle –– from new system rollouts to enhancements to ongoing maintenance of applicationsRoll up your sleeves and work on all aspects of programming:<ul><li>Define, design and deliver new applications with your teammates.</li><li>Write the programing code that brings new apps to life.</li><li>Develop the system details and interfaces</li><li>Fix any bugs that creep into any old or new code.</li><li>Make sure critical systems continue running for our clients by maintaining the software code</li><li>Analyze basic tech issues and stop the damage</li><li>Keep well-written records describing how the software works, any special configurations, and how to troubleshoot</li><li>Support implementation of new technologies, ensuring a successful transition to what’s new</li></ul>Here's what you need:<ul><li>High school diploma or equivalent</li></ul>Bonus points if you:<ul><li>Have a strong track record of good grades</li><li>Can look at problems both analytically and creatively</li><li>Feel comfortable speaking up and sharing your thoughts in person and in writing</li><li>Are curious about business and technology and want to constantly learn</li><li>Have experience being on a team –– at school, at another job, or in the military</li><li>Have exposure to a minimum of one programming language (e.g., Java, Javascript, C, C++, C#, SQL, Python, etc.)</li><li>Can use Microsoft Office (Word, Excel, PowerPoint, etc.)</li><li>Exposure to advanced Excel functions such as pivot tables, v-look ups, macros</li></ul>&nbsp;

Application Development Apprentice

&nbsp;Primary Responsibilities:<ul><li>Serve as the primary point of contact for KORE and Microsoft Dynamics, as well as the internal database administrator and subject matter expert</li><li>Responsible for training sales &amp; service staff in CRM and ensuring that records are being updated and accurately in a timely manner</li><li>Create and develop reports and dashboards for data visualizations to support the day-to-day needs of the organization</li><li>Lead all efforts connecting CRM and our data warehouse to other data sources (e.g., email marketing, SMS messaging providers, Formstack, etc.)</li><li>Understand the sources of data that feed into our CRM system and recommend how best to collect, organize, and use this data to maximize revenue and fan engagement</li><li>Design, build and drive campaigns to better engage our customer base</li><li>Analyze campaign performance and clearly articulate insight into how to improve engagement.</li><li>Provide recommendations to the Ticket Sales and Service leadership team on how to leverage our CRM to execute on their strategic vision, including lead scoring, prospecting, and retention strategies</li><li>Assist marketing to develop target audiences for sales and service communications (email, social, web, print, etc.)</li><li>Own all day-to-day CRM administrative responsibilities, including: data manipulation, field/object creation and workflow/trigger creation</li><li>Maintain data hygiene through duplicate identification and contact merging</li></ul>

CRM Manager

The Sr IT Support Technician is responsible for providing proactive technical support to users in an efficient and accurate manner. The&nbsp;Sr IT Support Technician&nbsp;is responsible for being the site's Helpdesk technical lead as well as maintaining internal Service Request system.&nbsp;Job Duties Include:<ul><li>Maintain and resolve Tickets on the IT Service request system</li><li>Server Application and Infrastructure Changes</li><li>Troubleshoot Server Application / Connectivity Issues</li><li>Router Configuration Updates</li><li>Prep and Deliver computer equipment to customers</li><li>Prep and Deliver Networking Hardware (AP’s, Switches, Routers, etc.)</li><li>Troubleshoot Systems or Networking Outages</li><li>Maintain and Work Project Tickets with Assigned Tier 2 Technical Resource</li><li>Support Email/calendar administration</li><li>Support New Server Infrastructures</li><li>Support Office Location Moves</li><li>Support employees Onboardings and Offboarding</li><li>Support VPN Creation and Implementation</li><li>Maintain Assigned Tickets on IT Service requests and Projects Board</li><li>Resolving all your assigned tickets on time and minimizing tickets in a Past Due state.</li><li>Attaching, creating, and updating relevant configurations with necessary customer asset information</li><li>Being attentive to all customer correspondence and notifying them daily about new developments of their service request.</li><li>Working and managing your assigned tickets until resolved and acquiring help to resolve if needed (T2 Escalation)</li></ul>&nbsp;Requirements:<ul><li>4-8 years of experience in an IT support position</li><li>High School diploma or GED Equivalent, though college degree is preferred</li><li>A+, Network+, MCSE, MTA: Windows Server Administration Fundamentals preferred</li><li>Strong networking knowledge</li><li>Proficient in Windows Server and other cloud-based server environments (Azure, AWS, and WVD)</li><li>Strong knowledge of Microsoft 365 Email and Office Products</li><li>Strong knowledge of Microsoft Windows; knowledge of IOS and Linux preferred</li><li>Efficient problem solving / troubleshooting skills</li><li>Energetic and professional</li><li>Have good verbal and written communication skills</li><li>Attention to detail in all things and organized</li><li>Strong time management skills to complete multiple concurrent tasks/tickets in a timely manner</li></ul>&nbsp;

Senior IT Support Technician

The HelpDesk Analyst implements and supports company IT equipment and is the key technical resource responding to end-user IT incidents and requests reported to the HelpDesk. They will be an integral part of the overall Information Technology team, supporting all aspects of IT within the locations at Hunt Valley, MD area.Essential Job Functions<ul><li>Serve as a first point of contact to end users by responding to technical assistance requests by phone, chat, email, or in person, to ensure that the users requests are resolved, and excellent customer support is provided.</li><li>Ensure timely follow up, coordination, and status updates until the issue is resolved.</li><li>Record and maintain accurate information within the HelpDesk ticketing system.</li><li>Configure and deploy new workstations and handheld devices throughout the organization.</li><li>Troubleshoot and solve any IT-related problems, including handling both hardware and software issues on workstations and tablets.</li><li>Ensure that printers, copiers, and fax machines are working properly and receiving regular maintenance.</li><li>Work with hardware and software vendors to purchase, install, configure, maintain, and update IT equipment including warranty replacements.</li><li>Create technical documentation and training materials.</li><li>Escalate unresolved issues to a senior IT resource.</li><li>Ship and receive equipment for new hires and other employees.</li><li>Perform monitoring of all workstations, making sure that software is up-to-date and secure.</li><li>Assist in purchasing of IT equipment, maintain an accurate inventory of the equipment, and record the user equipment assignments.</li><li>Manage desk phones and cellphones, assign, and deploy new phones, make any configuration changes needed.</li><li>Evaluate and test new technologies, applications, and services.</li><li>Serve as a backup to other members of IT department.</li><li>Perform other tasks and duties as necessary.</li></ul>Required Skills and Qualifications<ul><li>Associate’s degree in IT or a related field with at least 2 years of equivalent working experience.</li><li>Solid knowledge and experience troubleshooting desktops, laptops, handhelds, printers, scanners, monitors, and other technology equipment.</li><li>Proficiency in working with the Microsoft Windows operating system.</li><li>Active Directory Users and Computers administration experience.</li><li>Office 365 administration experience, proficiency in Microsoft Excel, Word, Outlook.</li><li>Ability to work both independently and as part of a team.</li><li>Excellent communication skills.</li><li>Ability to write technical documentation.</li><li>Good problem-solving skills.</li><li>Participate in an after-hours on-call rotation, including weekends.</li><li>Excellent customer service skills required.</li></ul>&nbsp;

IT Help Desk Analyst

*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

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