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DescriptionCitizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. 
What you'll do
Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you!
Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. 
You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What you'll get
<ul>
 <li>Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li>
 <li>Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually</li>
 <li>Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li>
 <li>Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li>
</ul>
Required Qualifications
<ul>
 <li>High School degree or GED required</li>
 <li>2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals</li>
 <li>Ability to effectively ask questions and identify needs to improve the customer relationship</li>
 <li>Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions</li>
 <li>Demonstrated skills in using digital technology to support the delivery of business goals</li>
 <li>Aptitude to problem solve and provide solutions to customer issues</li>
 <li>Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration</li>
 <li>Self-motivated, confident and ability to multitask effectively</li>
 <li>Ability to work branch hours, which can include weekends and evenings</li>
 <li>Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.</li>
 <li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li>
</ul>
Preferred skills/experience:
<ul>
 <li>1 year cash handling experience </li>
</ul>
Hours and Work Schedule
<ul>
 <li>Hours per Week: 40</li>
 <li>Work Schedule: Varies with branch needs and may include weekends and evenings</li>
</ul>
Pay Transparency ​
The salary range for this position is $24.36 - $30.45 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   ​
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit  https://jobs.citizensbank.com/benefits.
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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Citizens Banker - Bilingual - Mandarin OR Cantonese

DescriptionMortgage Regional Sales Manager
Citizens is currently recruiting for a Mortgage Regional Sales Manager for the New England region. This individual will manage a team of Mortgage Loan Officers and Sales Associates supporting the growth initiative within this segment of the organization. The role reports directly to the Head of Mortgage Sales.
Responsibilities
<ul>
 <li>Establishes internal policies and procedures on loan relationship management to ensure high standards and quality work in loan service processes.</li>
 <li>Directs, motivates, and evaluates the performance of loan service team members.</li>
 <li>Responsible for the effective supervision of the New England team; identify and meet training needs, recruiting needs and staffing for the growth of the division.  </li>
 <li>Monitors and oversees all activities related to the loan servicing lifecycle from loan setup to post closing.</li>
 <li>Manages and maintains relationships with vendors, the IT department and end users regarding loan servicing software specifications and up gradation.</li>
 <li>Effectively communicate with all levels of management, both internal and external customers; manage professional relationships throughout the organization and community served. </li>
 <li>Communicate regularly with Mortgage Leadership Team, i.e.: pipeline status, closing results achieved versus forecast.  </li>
 <li>Responsible for developing and maintaining a team relationship between the Sales and Operations Teams. </li>
 <li>Ensure that the Loan Origination provides clear, concise and customer focused communication throughout the entire loan process. </li>
 <li>Maintain extensive knowledge of Citizens products, policies and procedures, industry standards and guidelines. </li>
 <li>Maintain expertise in the use of Citizens point of sale origination system, Empower, ensuring that your sales staff is well versed in the same. </li>
 <li>Evaluate and report employee performance, i.e.: recommend action/solution to address any performance issue. </li>
 <li>Effective forecasting in order to meet the monthly closing goals as established by senior management.  </li>
 <li>Maintain superior customer service levels within company standard, identifying strengths and weaknesses.</li>
</ul>
Qualifications
<ul>
 <li>10 plus years Mortgage Banking Sales & Leadership Experience.</li>
 <li>Extensive in market experience for the New England region.</li>
 <li>Have the proven ability to recruit top talent in Loan Officers for assigned region.</li>
 <li>Ability to coordinate across the enterprise with 10+ business lines developing strong relationships and referral networks.</li>
 <li>Individual must be prepared to insure understanding of and support for all corporate and division performance standards and fiscal goals.</li>
 <li>Successful candidate must meet and comply with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.</li>
</ul>
 Education:
<ul>
 <li>Bachelor's Degree required.</li>
</ul>
Hours and Work Schedule
<ul>
 <li>Hours per Week: 40</li>
 <li>Work Schedule: Monday through Friday</li>
</ul>
#LI-Citizens4
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

30,055 Jobs Available

Citizens Banker - Bilingual - Mandarin OR Cantonese

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

Mortgage Regional Sales Manager

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