FAQs

CareerCircle was founded in 2019 to bridge the technology industry's skills gap. In 2023 we became the exclusive jobs platform for US-based Google Career Certificate graduates and the Google Employer Consortium. We’ve reached over 100,000 members, placed over 1,500 people into new jobs, and, by the end of the year of 2023, helped upskill more than 10,000 people.

Through our digital talent platform, we connect underserved community members with career resources like certificates and the job opportunities needed to advance their lives and provide companies with the diverse, skilled talent they are looking to hire.

Members join our free platform either on their own, through certificate scholarship opportunities from our nonprofit partners like RISE, or after completing upskilling certificate programs like the Google Career Certificate program.

If a member joins through a scholarship opportunity, they are provided a Member Experience Advisor to guide them through their certificate program and act as a champion and advocate throughout their career journey.

After their upskilling, we help members build their profile through Traitify Assessments and personality quizzes that help members understand their values and skills in the workplace. When they’re ready to job search we provide resume builders and templates, interview preparation tools, and 1:1 career coaching. Members can take a proactive role in their job search by using job alerts and our job board to find the right job for their goals.

Throughout this process, our recruiting team uses our talent platform as a diverse talent pipeline to pull candidates for open positions and provide that dedicated recruiting support that people can’t get anywhere else. Our employment partners get the diverse, skilled talent that their organizations need. We place our members in jobs that change lives.

Follow the below steps to create your own CareerCircle account:

1. Click on the CareerCircle dark blue "Sign up" button at the top of the page.
2. Enter your email address, password & confirmation password.
3. Click the "Create New Account" button.
4. An email will be sent to you with a link to confirm your account.
5. Click the “Verify Email” button.
6. Complete the setup by entering all of your relevant information.
7. Save your information.

Follow the below steps to request a password reset with CareerCircle:

1. Go to the CareerCircle login page — the “LOGIN” dropdown appears at the top right of the CareerCircle page if you are not logged in.
2. Once you reach the login screen, there is a link to reset your password. Click “Forgot your password?” below the “Log in” button.
3. Enter the email address associated with your CareerCircle account and click the “Send Password Reset” button.
4. An email will be sent to you with a confirmation password change link. If the message does not arrive in your inbox, please check the promotions, trash, social, junk, and spam folders.
5. Click the link within the email.
6. Enter your new password and confirm it.
7. Click the submit button.

Your password must be between 8-16 characters and contain 3 out of 4 of the following:

• Lower case character
• Upper case character
• Number
• Symbol: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ ” ( ) ;

Your profile password will automatically expire if you do not login for 6 months.

Here’s how to update your existing CareerCircle profile:

1. Go to the CareerCircle login page or open up the CareerCircle app.
2. Log in with your credentials.
3. Go to “My Profile” in the top right dropdown by clicking the small avatar.
4. Under “My Profile,” you may edit and make changes to your profile.

On the app, log into the app and click on the “Profile” tab on the left side of the bottom menu.

We're so sorry you're experiencing this issue.

Try these troubleshooting steps and then retry your password request again:

• Ensure your browser is up to date, or try using a different browser like Chrome, Firefox, or Safari.

• Sign out and refresh or close your browser and relaunch with a new page.

• Consider clearing your browser content (cache and cookie)

After you have tried the above steps, if you are still encountering an issue reach out to us and let us know what device and browser are you using along with details for the exact task you are trying to complete. Please also share any screenshots you can. We can then look into this further for you.

Each course has different requirements that are subject to change. To find out more:

1. Go to the Courses page.
2. Search for a course or courses based on your area of interest.
3. Select your course and click on “Start Course” or “Apply Here.”
4. Follow the instructions or fill out the application form.

Some courses allow you to start immediately, while others may require you to apply for a scholarship or talk to an Enrollment Specialist.

We recommend making weekly course updates. Here’s how:

1. Log in to your account through your browser or the CareerCircle app.
2. Go to “Enrolled Courses.” You can do this from the dashboard or “My Courses.”
3. Click on the course you’d like to check progress for.
4. Click on “View or Submit Progress” and then “My Progress Report.”
5. From here, you can update your course progress.
6. If you have any additional questions about updating your course progress for the RISE program, don’t hesitate to get in touch with the RISE team at rise@careercircle.com.

All job placements through CareerCircle must be legally authorized to work in the United States. Some opportunities are eligible for remote or hybrid work but most of our postings are onsite.

Here's how to change your CareerCircle account email on the website:

1. Go to the CareerCircle login page.
2. Log in with your credentials.
3. Go to "My Profile" in the top right dropdown by clicking the small avatar.
4. Click on "Personal Information" to open this section.
5. Click on the "Change email" link above the email form field on the right and follow the steps to change your email address.

Here's how to change your CareerCircle account email on the mobile app:

1. Open up the CareerCircle app.
2. Log in with your credentials.
3. Tap on "Profile" in the bottom navigation bar.
4. Tap on "Personal Information" to open this section.
5. Tap on the "Change email" link above the email form field on the right and follow the steps to change your email address.

Badges are an excellent way to showcase your candidacy. You can earn badges by adding skills to your profile, uploading your resume, or enrolling in a course. You receive your first badge becoming a CareerCircle member. Collecting more badges helps you achieve better profile results.

You can click on the link on your dashboard “View all badges” to view all badges you can earn.  The link is located to the right of “Your recent achievement badges.

Navigate to your Dashboard > Profile > Role Preferences. Type in the skills search box to search for a skill. Click on the chosen skill and it will be added to your list.  You can add up to 50 skills.  

Navigate to your Dashboard > Profile > Role Preferences. Click on the “X” on the skill you want to delete. 

1. Log in either in your browser or on the CareerCircle app.
2. Go to your profile.
3. Click on the “Candidate 360°” section of your dashboard.
4. Click on “Education, Certifications, and Assessments.”
5. From here, you can view your assessments and take the Traitify “Careers” or “Big Five” personality assessment.

The CareerCircle app is specifically designed for job seekers and offers many of the same capabilities as our website. It streamlines the profile creation process and makes it easy to record your intro video. Download the app to search for courses, take assessments, and look for jobs from your phone! 

With the CareerCircle app, you can update your profile or search for jobs on the go.

Navigate to your Dashboard > Profile > Education, Certifications and Assessments > navigate to your specific Certification Career Path (or add if needed) and then choose your file to upload.

You can take full advantage of CareerCircle services by meeting with a professional who will offer feedback on your profile and help guide your job search journey. Here’s how to schedule your one-on-one:

1. Sign up for a CareerCircle account.

2. Fill out your profile completely to prepare for your session.

3. Reach out to CareerCircle via chat or email here (https://www.careercircle.com/contact ) to request a one-on-one meeting.

4. After verifying your account, we will help you schedule an appointment to meet with a Digital Recruitment Coordinator.

You will navigate to your Dashboard > Profile > Education, Certifications and Assessments > navigate to your specific Certification Career Path (or add if needed) and then choose your file to upload.

Once you have completed your Google Certification, please contact CareerCircle via chat or email here (https://www.careercircle.com/contact ) to request a CareerCircle Google Career Certificate Grad Coaching Session.

We do not have that option at this time. You can set your headline to "Not currently open to opportunity" to communicate your intent.

In order to close your account, you will be asked to verify that you have an account in CareerCircle by logging in.

• Start closing/ deleting your account.

What happens when you close your account?

• Your profile will be permanently deleted from CareerCircle

• Your account will be closed and your information will be deleted

Have questions about your account? Try the following:

• Contact us via our form

• Chat with a team member by clicking on the word bubble at the bottom right of the screen.

You will be challenged for MFA (Multi-Factor Authentication) setup if/when your risk score requires this. Our system uses Adaptive Multi-Factor Authentication (MFA). This means it smartly adjusts its security checks based on various factors, ensuring strong protection without unnecessary inconvenience.