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Role Description: Provides support to end users on a variety of issues. Identifies researches and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution. Requirements: Minimum requirement would be HS Diploma. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Can train anyone- if someone is looking for a career change or wants to start a career in IT. Has knowledge of commonly used concepts practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Job titles to keep an eye out for on resumes/ similar experience: cable technician wiring All physical requirements are expected with reasonable accommodations: - Regularly lift and/or move up to 40 pounds and participate in group lifts for 41 pounds - Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed - Working in cramped and/or elevated and/or noisy environments - Bending lifting stretching reaching standing and walking for up to 8 hours a day - Ascending and descending ladders stairs and gangways safely and without limitation Key job responsibilities - Moving and implementing large enterprise equipment - Installing Fiber and Copper cabling and patching cabling between equipment - Ensuring proper safety and security standards are maintained during cabling and rack installation - Following well established hardware installation procedures and break-fix activities - Safely using material handling tools and equipment

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Technical Support Technician

We are looking for a Level 2 Technician to support device imaging, configuration, and deployment services. This role will assist in preparing and maintaining desktops, laptops, and mobile devices with standard operating environments, applications, and security settings. Depending on experience, the technician will handle day-to-day imaging tasks, assist end users during deployments, and support escalated issues related to configuration and setup.

PC Deployment Technician

Job DescriptionFor this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. Some work will be performed in an AWS GovCloud region. Aaccess to the AWS GovCloud region will be restricted to individuals who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Additional Skills: 1+ year of Computer Hardware experience. 1+ years of Computer Networking experience. 1+ years of Linux Operating Systems experience. All physical requirements are expected with reasonable accommodations. Candidates should be able to lift up to 50lbs and or work in elevated locations

Data Center Technician

MUST LIVE IN THE TRI-STATE AREA - New York, New Jersey or Connecticut!!
 
Staples is business to business. You’re what binds us together.
HiTouch is full-service company with a network of local distribution centers in the United States.  HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways.  After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.
 
What you’ll be doing:
Seeking experienced furniture Project Manager with large project, multiple (nationwide) customer location experience that is capable of working as part of a team being extremely customer focused. Project Manager who fully understands deadlines and complexities having an expertise in creating project timelines, reading drawings, having working knowledge of building interfaces for electrical and data.
Successful candidate should know how to budget a project, allocate resources, and mitigate risk. Also, should enjoy interaction with trades and end user client groups alike and have a good grasp of both the spoken and written word as well as good presentation skills.
Average travel could be approximately 40-50% annually within market area to include car or airline and/or approximately an additional 10% out of market travel. Some overnights to be expected in both cases.
 
What you bring to the table:
·        Excellent communications skills, both verbal and written
·        Ability to read and understand construction drawings, furniture specification plans and other architectural drawings
·        Excellent project management skills
·        Strong business acumen
·        Strong interpersonal skills
·        Good computer skills (Word, Excel, Outlook)
·        Ability to prioritize and manage multiple tasks
·        Possessing a great attention to detail
·        Having extreme customer focus
Qualifications:
What’s needed- Basic Qualifications:
·        High School Diploma required
·        Minimum of three (3) years of project management and/or design and/or construction experience required
 
What’s needed- Preferred Qualifications:
·        Bachelor’s Degree desired
·        Furniture Dealership or Furniture Manufacture experience
·        CAPM or higher preferred (PMP)
 
We Offer:
·        Inclusive culture with associate-led Business Resource Groups
·        Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
·        Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
 
#LI-DNP At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Project Manager / NY, NJ and CT (Tri-State Area) - Contract Furniture - HiTouch Remote

Business Development Director - SLED 
 
Staples is business to business. You’re what binds us together.
Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and using best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
 Role
The Director of Business Development (BDD) SLED is a senior individual contributor focused on prospecting and closing new business within the largest enterprise-level clients in the assigned territory. They work within the State & Local government, K-12 & Higher Education vertical markets and secure contractual commitments from Economic Buying Influences (EBIs) and Technical Buying Influences (TBIs) across all categories of products.  BDD's are responsible for mapping prospecting strategy for each potential customer and engaging proper selling partners such as category experts to close/win the account. They will have detailed knowledge Public Sector procurement practices and processes, industry trends, and of products and services to offer and ensure that products and services consistently satisfy prospects needs and challenges. BDDs build and maintain strong collaborative relationships with internal stakeholders such as marketing, category experts, implementations/support, and pricing and legal.
 
Duties & Responsibilities
Enterprise Business Development Executive | Strategic Revenue Growth | New Customer Acquisition| C-Level Negotiator
Proven track record of generating and closing large net-new opportunities through strategic collaboration with Executive Leadership targeting high-value prospects. Adept at managing complex sales cycles with deal sizes exceeding $500k in annual revenue, navigating intricate decision-making environments with multiple stakeholders and influencers.
 
Core Competencies:
<ul>
 <li>C-Level Engagement: Skilled in negotiating with Public Sector executives, aligning solutions with strategic business objectives.</li>
 <li>Complex Deal Structuring: Expertise in designing and negotiating multifaceted contracts that drive long-term value and customer satisfaction.</li>
 <li>Cross-Functional Collaboration: Partner with line-of-business experts, revenue management, sales engineering, and implementation teams to craft winning proposals and ensure seamless onboarding.</li>
 <li>Strategic Account Development: Build and nurture senior-level relationships across diverse personas, driving new-logo acquisition and expansion.</li>
 <li>Financial Acumen: Leverage deep understanding of public sector procurement processes, pricing models, competitor spend, and future commitments to make informed discretionary pricing decisions.</li>
 <li>CRM & Pipeline Transparency: Maintain rigorous pipeline governance, pricing integrity, and contract compliance through robust CRM practices.</li>
 <li>Industry Insight: Demonstrated knowledge of industry-specific buying processes, enabling effective product standardization and solution alignment.</li>
 <li>Value-Based Selling: Apply advanced sales methodologies to align offerings with customer initiatives such as Inclusion & Diversity (I&D), sustainability, and procurement transformation.</li>
</ul>
 
Basic Qualifications: 
<ul>
 <li>8-10 years related experience landing large complex accounts</li>
 <li>Demonstrated strong work ethic and self-discipline</li>
 <li>Exceptional organizational and time management skills</li>
 <li>Excellent communication skills with senior executive stakeholders</li>
 <li>Superior negotiation and conflict resolution abilities</li>
 <li>High emotional intelligence and personal maturity</li>
 <li>Skilled in business analytics and financial decision-making</li>
 <li>Outstanding virtual and in-person presentation skills</li>
 <li>Proven team building and leadership capabilities</li>
 <li>Proficient in Microsoft PowerPoint, Excel, and Outlook</li>
 <li>Deep industry knowledge and market awareness</li>
</ul>
We Offer:
<ul>
 <li>Inclusive culture with associate-led Business Resource Groups</li>
 <li>Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)</li>
 <li>Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</li>
</ul>
 
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
 
About Us
Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
 
  At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Business Development Director SLED

Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
The Director of Business Development is focused on prospecting and closing business within the Enterprise/Fortune 500 market. Primarily by securing contractual commitments from Economic Buying Influences (EBIs) and Technical Buying Influences (TBIs) across all categories of products. Business Developers are responsible for mapping prospecting strategy for each potential customer and engaging proper selling partners such as category experts to close/win the account. Has detailed knowledge of products and services to offer and ensures that products and services consistently satisfy prospects needs and challenges. This role also requires strong collaboration with support and internal partners such as category experts, implementations/support, and pricing.
What you’ll be doing:
<ul>
 <li>· Win $5M annually in coordination with the Executive Leadership by creating an enterprise sales & revenue strategy to win high revenue prospects.</li>
 <li>· Extensive experience and ability to negotiate with C-Level for Fortune 500 prospects.</li>
 <li>· Adept at navigating complex sales/business development cycles that factor in numerous influencers and decision makers.</li>
 <li>· Develop senior relationships with key targets and top accounts across diverse personas, influencers and strategic partners.</li>
 <li>· Maintain a high degree of transparency in pipeline management, pricing negotiations and contract governance through CRM.</li>
 <li>· Demonstrates expertise of prospect industry buying processes and ability to support product selection and standardization.</li>
 <li>· Teaming with category experts to add value and expertise to best position Staples to win.</li>
 <li>· Collaborates with Revenue Management Team and Sales Engineer to make discretionary pricing decisions based on knowledge of competitor spend, account servicing needs, and assessment of future spend commitments.</li>
 <li>· Collaborates with internal resources such as support teams, sales engineers, account executives, and category experts to meet customer needs and ensure seamless onboarding.</li>
 <li>· Exhibit high level of business acumen and Strategic Selling methodologies to create a value-based deal and align with the customers' vision and initiatives (e.g., I&D, sustainability, HR), as well as understand the competitive landscape; Ability to design and negotiate intricate contracts.</li>
</ul>
What you bring to the table:
<ul>
 <li>· Strong drive and a desire to win.</li>
 <li>· Strong aversion to complacency.</li>
 <li>· Proven ability to view rejection as a learning opportunity and double down on next best actions.</li>
 <li>· Experience and proven track record of managing programs or business development.</li>
 <li>· Ability to interface at prospects’ most senior levels.</li>
 <li>· Strong ability to develop and deliver presentations virtually and face to face.</li>
 <li>· Consultative selling, solutions selling, insight selling, negotiation, and advanced client management skills.</li>
 <li>· Ability to set targets, design customer growth plans, and work with product category sales team members.</li>
 <li>· Strong business, financial, operations, and technology acumen.</li>
 <li>· Ability to analyze business and industry trends to create tailored solutions for prospects based upon Staples' value proposition.</li>
 <li>· Ability to function independently with minimal daily supervision.</li>
 <li>What’s needed- Basic Qualifications:</li>
 <li>· 7+ years related experience managing large complex customers</li>
 <li>· Demonstrated work ethic, self-disciplined.</li>
 <li>· Strong organization and time management skills.</li>
 <li>· Excellent communication skills with most senior levels.</li>
 <li>· Superior negotiation skills.</li>
 <li>· Ability to confront difficult issues and inspire others to embrace a course of action.</li>
 <li>· High level of personal maturity and emotional intelligence.</li>
 <li>· Skilled in business analytics with the ability to make financial and fact-based decisions.</li>
 <li>· Superior virtual and face-to-face presentation skills.</li>
 <li>· Demonstrated team-building skills.</li>
 <li>· Proficiency in PowerPoint, Excel, and Outlook.</li>
 <li>· Industry knowledge.</li>
 <li>· Strong negotiation skills.</li>
</ul>
What’s needed- Preferred Qualifications:
<ul>
 <li>· Bachelor’s Degree.</li>
</ul>
We Offer:
<ul>
 <li>Inclusive culture with associate-led Business Resource Groups</li>
 <li>Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)</li>
 <li>Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</li>
</ul> At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Business Development Director, Commercial Enterprise / Regional Remote

1:30pm-9:30pm/Monday-Friday
Staples is business to business. You’re what binds us together.
Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.
What you’ll be doing:
The Warehouse Fulfillment Center Supervisor will partner with the other Fulfillment Center leadership to accomplish three goals; to delight customers with outstanding service that exceeds their expectations, to drive cost out of the organization by creating a process and executing a plan which creates efficiency so the team can stay on task and to honor our associates ensuring that their experience tomorrow is even better than today.
In this role, you will motivate and manage hourly associates to achieve performance goals, productivity, accuracy and quality control standards. You will lead your team in ensuring the daily, weekly and monthly planning of your departments. You will make recommendations and improvements to department processes and procedures, participate in the hiring, training and coaching of associates and use operational reports to evaluate department performance and ensure expectations are met. You will collaborate with the Fulfillment Center Team Manager and the other management of the Fulfillment Center to operate within all guidelines and partner for success.
Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture.
In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers.
What you bring to the table:
<ul>
 <li>Ability to accurately calculate and plan and adjust headcount required to meet department’s objectives.</li>
 <li>Ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes.</li>
 <li>Understanding of and ability to use Fulfilment/Distribution technology (i.e. WMS where appropriate, hardware and software components).</li>
 <li>Ability to adopt our safety procedures quickly and ensure safe work practices.</li>
 <li>Ability to demonstrate analytical thinking and problem-solving.</li>
 <li>Inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees.</li>
 <li>Commitment to lead by example and to a growth mindset as a leader, customer advocate and contributor.</li>
 <li>Ability to be comfortable working in a warehouse environment with seasonal temperature variations.</li>
 <li>Ability to open and close the building.  May be a key holder.</li>
 <li>Basic English language skills (both verbal and written).</li>
</ul>
What’s needed- Basic Qualifications 
<ul>
 <li>High school diploma or general education degree (GED)</li>
 <li>1+ year of experience working in a warehouse environment</li>
 <li>Ability to pass a drug screen to the extent legally permissible</li>
 <li>Ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand</li>
</ul>
We Offer:
<ul>
 <li>Inclusive culture with associate-led Business Resource Groups</li>
 <li>Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)</li>
 <li>Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</li>
</ul>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
#LI-DNP At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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