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We’re looking for motivated, engaged people to help make everyone’s journeys better.Job Profile Summary This role is to provide leadership and tactical (strategic) direction for the Supply Chain & Internal Logistics department, within the Gate Gourmet Hub operations. This role is to plan and coordinate the flow of materials from the suppliers to the unit and within the unit, so that all materials are stored, controlled and reach their destinations safely, on time, in the right quantity and in the most cost-effective way, according to internal customer’s expectations (In sync with the overall and departmental MPS). This role is also responsible of (and expected to actively engage in) the planning, forecasting, scheduling and control of the short term labour and volume within the unit. Given the responsibilities and general nature of this role the individual will to a large extend be working cross functional (Providing proposals and analysis to peers within the Unit) and serve as the link between the unit an corporate functions like especially the OP&C and Commercial.Main Duties & Responsibilities<ul><li>Management and coordination of the 4 operating areas of Supply Chain & Internal Logistics: Purchasing, Warehouse, Internal Delivery System (IDS) & Forecasting and Planning (Short Term)<ul><li>Purchasing: Business MRP and material ordering from  the suppliers in the right quantity, ensuring a timely and safe transportation</li><li>Warehousing: Reception, allocation and storage of food (including frost, chilled and ambient) and non-food material in an efficient way ensuring compliance of procedures for Hygiene and Food Safety</li><li>IDS: Materials management and flow within the unit, management of internal order processes, inventory, replenishment quantities and frequency etc.</li><li>Short term rostering and planning in coordination with the Forecasting and Planning Manager (OP&C department).</li></ul></li><li>Coordination with other operational areas of the unit to ensure optimal service for internal customers.</li><li>Promote, develop and support continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.).</li><li>Align, implement and continue to facilitate improvements to the agreed US/Group standard process’ (Whether forecasting, Planning, MRP etc.). Including best practice sharing with SC peers and the OP&C.  </li><li>Align material and labour targets together with OP&C for the forecasting and planning process (including the alignment of the MPS).</li><li>Responsible for KPIs within the area and facilitator of the local OPRS and MIB meetings as well as the action points to manage improvements (Including participation in PMO calls).</li><li>Accountable for department financial indicators (for ex., AvT, labor and material budget, CapEx, OpEx, etc.).</li><li>Responsible for labour adjustments to increase flexibility or productivity in a medium term (Short term responsibility – i.e. day-to-day and weekly basis - is still left with each function/department of the unit to make proper adjustments vs. proposals provided by the SC, Planning team).</li><li>Manage productivity and efficiency in the area, ensuring compliance with the budget targets, monitoring and using the corporate tools such as OPRS and Planning and Forecasting tool (DPR)</li><li>Monitoring and putting together performance reports for the business and customers</li><li>Track & Analysis of incidences (I.F.B.L. throughout own Department as well as through the entire IDS flow). </li><li>Resource optimisation in the Department through process improvement, lean and continuous improvement principles</li><li>Drive and perform continuous improvement in the area and in collaboration with other departments, both operational and support functions, especially with Procurement</li><li>Participation in customer and authority audits</li><li>Ensure compliance of procedures for Hygiene and Food Safety</li><li>Actively recognize good performance in the team and promote the company reward and recognition scheme – People First behavior and actions.</li><li>Proactively manage Managers and Supervisors performances’, follow-up on staff performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.</li><li>Continuously improve quality and efficiency of the team.</li><li>Resolve conflict/provide solutions by exercising high levels of influencing, negotiation and communication skills. Be proactive and address issues when they show.</li><li>Serve as an operational and management source of expertise, and contribute to the success of the unit/senior management team as a whole – By supporting associated and unit wide initiatives.</li><li>Organize and lead operational meetings (for ex. MIB, Town halls, departmental meetings etc.).</li></ul>Work Experience<ul><li>At least 5 years’ experience working within logistics or supply chain in a Manufacturing environment</li><li>Experience of at least 5 years in managing a team of more than 100 people</li><li>Experience in major change management projects</li><li>Experience of process improvement is a plus.</li><li>Experience of working in a Food Hygiene/Health & Safety/High Security environment preferred.</li><li>Previous knowledge of Airline Catering operations is preferred, but not essential.</li></ul>Education<ul><li>Bachelors’ degree in a relevant subject or business management</li><li>Desirable specialization in logistics and/or supply chain management</li></ul>Skills & Knowledge<ul><li>Information Search and Analysis</li><li>Intermediate to advanced IT Skills</li><li>Problem resolution</li><li>Excellent communication skills</li><li>Continuous improvement mindset</li><li>Self-motivated & Proactive.</li><li>Flexibility and change-minded.</li><li>IT literate, advanced level of MS Office.</li><li>Key-user level experience with ERP’s, like for ex. SAP.</li></ul>Demonstrated gategroup competencies to be successful in the position<ul><li>Thinking: Information search and analysis and Problem resolution skills</li><li>Engaging: Understanding others, Team Leadership and Developing People</li><li>Inspiring: Influencing and building relationships, Motivating and Inspiring and Communicating effectively</li><li>Achieving: Delivering business results under pressure, Championing Performance Improvement and Customer Focus</li></ul>Job DimensionsGeographic Responsibility: HUB onlyType of Employment: Full-timeTravel %:  Limited but some to be expectedExemption Classification: United States only: ExemptInternal Relationships: Regional OPC leaders, Commercial, Operations leaders, Finance leadersExternal Relationships: Venders / Contractors and to some extend customersWork Environment / Requirements of the Job:Gategroup Competencies Required to be Successful in the Job:<ul><li>Thinking – Information Search and analysis & problem resolution skills</li><li>Engaging – Understanding others, Team Leadership and Developing People</li><li>Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively</li><li>Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus</li></ul>Demonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:<ul><li>We treat each other with respect and we act with integrity</li><li>We communicate and keep each other informed</li><li>We put our heads together to problem solve and deliver excellence as a team</li><li>We have passion for our work and we pay attention to the little details</li><li>We foster an environment of accountability, take responsibility for our actions and learn from our mistakes</li><li>We do what we say we will do, when we say we are going to do it</li><li>We care about our coworkers, always taking an opportunity to make someone’s day better</li></ul>The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfWe anticipate that this job will close on:01/16/2026<h2></h2><h2>For California Residents, please click here to view our California privacy notice.</h2>If you want to be part of a team that helps make travel and culinary memories, join us!

public

Director, Supply Chain Production, Hub

Staples is business to business. You’re what binds us together.
Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success.
As the Key Account Strategic Manager at Quill, you will lead a high-performing team dedicated to managing our largest and most strategically significant customer accounts. This is a highly visible role where you’ll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast-paced environment. You’ll play a pivotal role in maintaining C-suite relationships and steering high-stakes engagements that boost revenue growth across diverse industries and verticals. 
What you’ll be doing: 
<ul>
 <li>Lead, coach, and inspire a team of inside sales professionals focused on managing Quill’s largest, most complex key accounts</li>
 <li>Execute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)</li>
 <li>Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities</li>
 <li>Develop and implement innovative, tailored approaches for account-specific challenges and profitable growth</li>
 <li>Guide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioning</li>
 <li>Set and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accounts</li>
 <li>Foster a collaborative, inclusive culture that champions professional development and empowers talent</li>
 <li>Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships</li>
 <li>Leverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processes</li>
 <li>Collaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact</li>
 <li>Support recruiting, hiring, onboarding, and long-term development of sales talent.</li>
 <li>Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models</li>
 <li>Facilitate evaluations, reviews, and performance plans while maintaining proper documentation</li>
</ul>
What you bring to the table: 
<ul>
 <li>Proven leadership experience building and developing high-performing B2B sales teams, preferably in key account or enterprise environments</li>
 <li>Deep expertise in strategic sales and managing large, complex accounts with a focus on consultative, solution-based selling</li>
 <li>Demonstrated success in executive-level negotiations and multi-site account planning</li>
 <li>Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite</li>
 <li>Exceptional communication, coaching, and interpersonal skills</li>
 <li>Natural cross-functional collaborator who aligns with Marketing, Customer Success, Strategy, and Operations</li>
 <li>Track record of fostering a high-engagement, inclusive culture and driving measurable team performance</li>
 <li>Ability to thrive in a fast-paced, performance-driven environment that requires cross-functional collaboration and adaptability</li>
 <li>Willingness and ability to travel up to 15% for customer meetings, reviews, and industry events across the US</li>
 <li>Passion for developing talent, driving enterprise growth, and championing customer success</li>
</ul>
What’s needed- Basic Qualifications 
<ul>
 <li>Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)</li>
 <li>7+ years of B2B sales experience with a focus on strategic or key account management</li>
 <li>4+ years of experience leading and developing high-performing sales teams, preferably in inside sales or enterprise sales</li>
 <li>Demonstrated track record managing complex sales cycles, executive negotiations, and multi-site accounts</li>
 <li>Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite </li>
 <li>Willingness to travel up to 15% nationally</li>
</ul>
What’s needed - Preferred Qualifications:
<ul>
 <li>Experience managing key accounts in a multi-vertical or multi-location B2B sales environment</li>
 <li>Background in inside sales leadership with demonstrated success in high-value, complex accounts</li>
 <li>Expertise in consultative and solution-based selling within industries such as property management, industrial, or mid-market commercial sectors</li>
 <li>Strong background in sales forecasting, territory planning, and strategic account development</li>
 <li>Proven success in coaching teams through C-suite engagements and high-stakes negotiations</li>
 <li>Proven collaboration with cross-functional teams (Marketing, Customer Service, Sales Strategy) on integrated go-to-market plans</li>
 <li>Track record of building inclusive, high-engagement team cultures that retain top talent and deliver consistent results</li>
</ul>
We Offer:
<ul>
 <li>Inclusive culture with associate-led Business Resource Groups</li>
 <li>Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)</li>
 <li>Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! </li>
 <li>Base salary $90,000 to $115,000 DOE, plus sales bonus </li>
</ul>
This position is a minimum of 4 days in the office with flexibility for remote work on Fridays. Must be willing to relocate to the Lincolnshire, IL area and be within commutable distance.
#LI-JR1
  At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Customer Service Representative

Inside Sales Manager

Launch Your Sales Career with Quill!
Ready to take your first big step in business? Join Quill’s Sales Team and build a career where your ambition meets opportunity. As an Inside Sales Associate, you’ll connect with businesses and schools across the country, helping them find smarter, more efficient ways to get the supplies and solutions they need.
You’ll drive growth by reaching out to new prospects, reactivating past customers, and strengthening relationships with existing ones—all while learning the ins and outs of professional sales, account management, and customer success.
Note: This position is a minimum of 4 days in the office with flexibility for remote work on Fridays. Must be willing to relocate to the Lincolnshire, IL area and be within commutable distance. 
$22.75/hour - $27.00/hour, plus bonus
What You’ll Do:
<ul>
 <li>Make outbound calls to engage new and existing customers and uncover growth opportunities</li>
 <li>Build relationships and deliver customized solutions that make an impact</li>
 <li>Present pricing programs and proposals to decision-makers</li>
 <li>Collaborate with teammates to meet and exceed sales goals</li>
 <li>Learn from experienced sales leaders and develop your business acumen every day</li>
</ul>
What We’re Looking For:
<ul>
 <li>A motivated, goal-driven communicator who loves connecting with people</li>
 <li>Resilient, curious, and eager to learn from feedback</li>
 <li>Comfortable presenting ideas and thinking on your feet</li>
 <li>Passionate about delivering great customer experiences</li>
 <li>Excited to grow in a fast-paced, team-oriented environment</li>
</ul>
Why You’ll Love It Here:
We provide a four week long new hire training program plus continuous training and coaching throughout your career.  You’ll gain hands-on experience, mentorship, and career growth opportunities within a supportive, high-energy team. Whether you’re passionate about sales, business strategy, or customer success—this is your chance to make your mark and grow with us.
<ul>
 <li>Hourly pay plus sales bonus, based on performance - variable bonus target of approximately $21,000 annually, if all goals and targets are successfully met</li>
 <li>Inclusive culture with associate-led Business Resource Groups </li>
 <li>112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)</li>
 <li>Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</li>
</ul>
#LI-JR1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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