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Overview:$17.64 / hour Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott’s Berry Farm is the place for you!Working at Knott’s Berry Farm, you will have access to these amazing perks:<ul><li>Complimentary admission to Knott’s Berry Farm and all Cedar Fair parks</li><li>Earn complimentary tickets for your friends and family</li><li>Discounts on food and merchandise</li><li>Special events for associates only</li><li>Building lifelong friendships </li><li>Resume building skills </li><li>Flexible schedule</li><li>Employee recognition programs</li></ul>  Responsibilities:The Steward is responsible for accepting deliveries and relocating foods, beverages, and supplies to proper locations within Knott's Berry Farm. It is also required to maintain the kitchen and surrounding areas in a clean and sanitary manner. <ul><li>Ensures that equipment and dishes are cleaned, sanitized and ready to prepare and serve food.</li><li>Sanitize counters, stovetops and other places where food is prepared to meet health regulations.</li><li>Assists kitchen managers manage inventory by organizing food storage and telling them when items need to be ordered.</li><li>Receives and unpack all deliveries, ensuring all food and supplies are correctly placed.</li><li>Sweeps and mop the floors, wipe out trash cans, change garbage liners and clean and organize food storage.</li><li>Ensures that ovens, refrigerators, mixers and other cooking equipment are in working order.</li><li>Assists chefs and cooks prepare meals by washing, peeling and cutting ingredients.</li></ul>  Qualifications:<ul><li>Ability to drive and operate both an automatic and manual transmission vehicle.</li><li>Ability to work well under pressure in a fast paced environment and cohesively as part of a team.</li><li>Ability to work nights, weekends and holiday periods to meet business needs.</li><li>Ability to work nights, weekends and holiday periods to meet business needs.</li><li>Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.</li></ul>

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Steward

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success.We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position.What you’ll do:<ul><li>Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy.</li><li>Develops, recommends, implements, and monitors, materials and events to meet quality requirements.</li><li>Serves as a resource to team members and/or business and identifies appropriate issues for escalation.</li><li>Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products.</li><li>Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs.</li><li>Generates reports and participates in the delivery of results to leaders and stakeholders.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you’ll have:<ul><li>Bachelor’s degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree.</li><li>4 years progressive operations or process experience in the financial services, insurance, or relevant industry.</li><li>Experience identifying problems/trends and developing and recommending solutions for business issues.</li><li>Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset.</li></ul>What sets you apart: <ul><li>Experience in managing claims litigation.</li><li>Experience leading through change and/or strategy transformation.</li><li>Advanced knowledge of related claims litigation processes.</li><li>Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights.</li><li>Practical application or understanding of reporting tools (ie. Salesforce, Tableau…).</li><li>Proven experience partnering with audit, risk and/or compliance.</li><li>Experience working with both internal and external partners/suppliers.</li><li>Current or previous military member and/or military spouse.</li></ul>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation range: The salary range for this position is: $69,920-$129,740.  USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Quality Assurance Advisor I - Litigation

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Mid-level Fraud Strategy Analyst, you will be accountable for driving USAA’s overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA’s global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.Relocation assistance is not available for this position.What you'll do:<ul><li>Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business’s strategic direction and objectives.</li><li>Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches.</li><li>Extract insights from moderately complex data sets to develop solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning.</li><li>Uses association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks.</li><li>Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions.</li><li>Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression.</li><li>Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solution</li><li>Previous experience gathering business requirements and applying business rules to recommend technology solutions.</li><li>Demonstrated experience using fraud rules management to reduce or mitigate loss and fraud exposures.</li><li>Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li><li>Knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA, and Reg Z.</li><li>Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings.</li></ul>What sets you apart:<ul><li>Prior fraud acquisition experience</li><li>Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account</li><li>Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake</li><li>System knowledge operating a fraud detection engine tool i.e. Actimize, PowerCurve Originations (PCO), Advanced Defense, Falcon Expert</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $85,040 - $153,080.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Fraud Strategy Analyst I (Mid-level)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Bank Information Security Governance Senior.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position.What you'll do: Supports the first line of defense in ensuring the effectiveness of Information Security (IS) governance, IS risk management, and compliance programs within the Bank Technology Office. Collaborates with Information Technology (IT) and IS teams, business stakeholders, Compliance, Risk Management, Audit Services, and external parties to support IS governance and IS risk and compliance-based initiatives. Acts as a key liaison between the Association’s IS function and various Bank business units, ensuring alignment with enterprise security policies and standards.<ul><li>Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services. Provides consultative services across Bank.</li><li>Provides expert insights on the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the Bank organization's specific needs and strategic objectives.</li><li>Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures.</li><li>Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects.</li><li>Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures.</li><li>Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies.</li><li>Leads the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the organization's specific needs and strategic objectives.</li><li>Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices.</li><li>Ensures IS risk compliance with legal, regulatory, and contractual requirements, coordinating audits and assessments. </li><li>Provides governance oversight for IS related initiatives, ensuring they adhere to established standards, policies, and risk management practices.</li><li>Mentors junior members of the IS governance team, providing guidance and support in their professional development.</li><li>Enhances, and maintains awareness of the risk governance framework and its elements (RCSA).</li><li>Performs root cause analysis to determine likelihood, impact, and mitigation approaches of identified risks.</li><li>Prepares metrics reporting and participates in the metrics refresh process.</li><li>Maintains awareness of cloud computing principles and AI and understands potential IS risks inherent within this discipline.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years experience supporting IS governance, IS risk management, compliance, or IT audit activities</li><li>In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC</li><li>Experience working on and implementing IT and/or IS policies, standards, and procedures.</li><li>Experience leading and coordinating IS audits and assessments and ensuring compliance with regulatory requirements.</li><li>A strong understanding of regulatory and compliance requirements applicable to the organization.</li><li>Ability to interpret complex IT/IS environments and detect early warning signals.</li><li>Experience in identifying potential failure points and simulating risk scenarios.</li><li>Proficiency in using data to identify trends, anomalies, and emerging risks.</li><li>Understanding of cloud, cybersecurity, and digital transformation risks.</li><li>Ability to articulate risk insights and influence stakeholders to take preventive actions.</li><li>Familiarity with GRC platforms, vulnerability management tools, and risk dashboards.</li></ul>What sets you apart: <ul><li>Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.).</li><li>Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS)</li><li>Work experience in highly regulated work environments including other large financial institutions</li><li>Experience with data-driven analysis using AI tools and collaborating to drive process innovation</li><li>Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision.</li><li>Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization.</li></ul>Compensation range: The salary range for this position is: $114,080-$218,030.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bank Information Security Governance Senior

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Bank Information Security Governance Lead.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position.What you'll do: Supports the first line of defense in by leading and supporting the design, implementation, and continuous improvement of Information Security (IS) governance, risk, and compliance programs within the Bank Technology Office. Oversees the development and enforcement of IS policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management.  Acts as a key liaison between the Association’s IS function and various Bank business units ensuring alignment with enterprise security policies and standards.<ul><li>Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services.  Provides expert consultative services across Bank.</li><li>Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects.</li><li>Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures.</li><li>Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies.</li><li>Develops, improves, and enforces IS policies, standards, procedures, and frameworks to ensure regulatory compliance and mitigate risks.</li><li>Oversees audits, exams, and reviews to monitor compliance with internal policies and external regulations, including GDPR, HIPAA, GLBA, and PCI DSS.</li><li>Communicates and/or builds communications for senior leadership and the Board of Directors regarding information security strategic timelines, investments, risk mitigation, and expected results.</li><li>Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices.</li><li>Stays informed and applies knowledge of emerging technologies, regulations (e.g., AI), and best practices to Information Security governance and compliance.</li><li>Supports the alignment of the IS roadmap with IT strategy and business goals, aligning with Association risk and regulatory frameworks (RCSA).</li><li>Provides continuous monitoring, improvement, and reporting on IS risk metrics and key risk indicators (KRIs).</li><li>Supports oversight of affiliate agreements for IS services, ensuring Bank compliance and risk ownership; reports on affiliate risk posture and mitigation.</li><li>Supports incident and issue management processes for Bank-impacting technology issues, ensuring rapid triage, root cause analysis, and remediation.</li><li>Mentors junior members of the IS governance team, providing guidance and support in their professional development.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).</li><li>8 years experience supporting IS governance, risk management, compliance, or IS audit activities, including experience in a leadership role.</li><li>In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC</li><li>Demonstrated experience in developing and implementing IT policies, standards, and procedures.</li><li>Experience in leading the coordination of IT or IS audits and assessments, and ensuring compliance with regulatory requirements</li><li>A strong understanding of regulatory and compliance requirements applicable to the organization.</li><li>Experience interpreting complex IT or IS environments and detecting early warning signals.</li><li>Skilled in identifying potential failure points and simulating risk scenarios.</li><li>Experience communicating technical topics to non-technical audiences.</li><li>Proficiency in using data to identify trends, anomalies, and emerging risks.</li><li>Strong understanding of cloud, cybersecurity, and digital transformation risks.</li><li>Ability to articulate risk insights and influence stakeholders to take preventive actions.</li><li>Working knowledge of GRC platforms, vulnerability management tools, and risk dashboards.</li></ul>What sets you apart: <ul><li>Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.).</li><li>Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS)</li><li>Work experience in highly regulated work environments including other large financial institutions</li><li>Experience with data-driven analysis using AI tools and collaborating to drive process innovation</li><li>Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision.</li><li>Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization.</li></ul>Compensation range: The salary range for this position is: $143,320-$273,930.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bank Information Security Governance Lead

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a talented Fraud Governance Advisor Lead who will be dedicated support for the Life Company Fraud Program, engaging in the planning, execution, and delivery of First Line Fraud projects intended to accomplish business goals and objectives within prescribed timeframes and applicable compliance frameworks. Effectively influencing key stakeholders, project/program teams, Second Line of Defense, and management/executive leadership to ensure objectives are met. This role establishes, executes and governs fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. Serves as a fraud risk management subject matter expert to ensure documents, projects, programs, processes, and product initiatives comply with regulatory, legal requirements, and fraud policies and standards. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is not available for this position. What you'll do:<ul><li>Leads cross-functional team members in strategic development, implementation and execution of highly complex or unique fraud risk management workstreams, projects and solutions.</li><li>Provides thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance.</li><li>Applies a holistic understanding of fraud risk management requirements, policies, laws, and regulations to business strategies, programs and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage.</li><li>Oversees the execution of risk assessments with business partners and the lines of business to include root cause analysis to determine impact and solutions.</li><li>Anticipates and identifies operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.</li><li>Provides technical guidance of a complex or unique nature to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations. May oversee regulatory requirements and requests and/or conduct examinations.</li><li>Serves as a primary resource to d team members and to cross-functional teams in support of fraud-based initiatives.</li><li>Regularly briefs executive management on enterprise projects and initiatives that may impact fraud risk.</li><li>Anticipates future training needs tied to fraud risk management through understanding regulatory and industry trends.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 12 years of experience without bachelor’s degree)</li><li>8 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.</li><li>6 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes or policies.</li><li>Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.</li><li>Demonstrated analytical, organizational and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.</li><li>Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.</li><li>Proven ability to lead and influence others in a cross-functional environment.</li><li>Knowledge of federal laws, rules,  and regulations to include:  PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Demonstrated experience in Business Process Management (planning, development of relevant business objectives/metrics/tactics, execution, post implementation support, Issue Management, Experience and/or Process Ownership).</li><li>Strong knowledge and experience in Fraud, AML, or Program Management frameworks including experience with governance documentation.</li><li>Experience creating/building/delivering process flows, connections, data driven insights, trending, and executive/management presentations and deliverables</li><li>Proven skills in collaboratively interacting with partners, stakeholders to influence, facilitate, and drive projects, process improvements, initiatives, efforts, etc.</li><li>Strong (oral and written) communication with executive leadership and key stakeholders to provide effective reporting and insights.</li><li>Proven experience in driving and achieving a continuous process improvement team environment.</li><li>Experience leading projects and/or efforts that utilize blended agile & waterfall methodologies.</li><li>Fraud or AML-related certifications/designations i.e.., CFE, CAMS, CAFS, CFCI</li></ul>Compensation range: The salary range for this position is: $127,310 - $229,160USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Fraud Governance Advisor Lead – Life Claims and Investigations

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Bank Information Technology Governance Lead.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position.What you'll do: Supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. Leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs within the Bank Technology Office. This role develops and enforces IT policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices.<ul><li>Leads and supports the execution of the bank’s first line IT Bank risk strategy aligned with Association risk and regulatory frameworks.</li><li>Develops, coordinates, and enforces Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation.</li><li>Participates and oversees audits, assessments, and reviews to monitor compliance with internal policies and external regulations. Assesses Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS.</li><li>Serves as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries. Manages third party and regulatory responses, questionnaires.</li><li>Maintains the Bank IT risk register and leads periodic risk assessments across technology operations. Provides strategic advice to senior management on Bank IT governance and compliance matters.</li><li>Collaborates with IT, legal, procurement, and other stakeholders to ensure integrated governance practices.</li><li>Provides input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities.</li><li>Assists in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives. Produces reporting documentation for Technology and Risk and Compliance Committees.</li><li>Ensures that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization's objectives, works within the defined ethical and cultural framework, and follows the IT governance framework. Oversees compliance responses ensuring that they are validated, communicated appropriately, and evidenced.</li><li>Supports identification, assessment, and mitigation of risks related to Bank technology operations and monitoring, technology architecture and systems limitations and/or design and development.</li><li>Supports ongoing oversight of affiliate agreements for IT services, ensuring FSB compliance and risk ownership. Reports on affiliate risk posture and mitigation efforts to senior leadership.</li><li>Supports incident and issue management processes for Bank impacting technology issues, ensuring rapid triage, root cause analysis, and remediation.</li><li>Mentors junior members of the IT governance team, providing guidance and support in their professional development.</li><li>Leverages AI capabilities within the context of the IT Gov function as needed.</li><li>Stays abreast of emerging technologies and regulations and ensuring IT alignment with business goals.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).</li><li>8 years experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years experience in a team or people leadership role.</li><li>In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST.</li><li>Demonstrated experience in developing and implementing IT policies, standards, and procedures.</li><li>Experience in coordinating IT audits and assessments, and ensuring compliance with regulatory requirements.</li><li>Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring.</li><li>A strong understanding of regulatory and compliance requirements applicable to the organization.</li><li>Experience communicating technical information to non-technical audiences.</li><li>Experience partnering with cross-functional team members to deliver results.</li><li>Advanced knowledge of Microsoft products.</li></ul>What sets you apart: <ul><li>Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.).</li><li>Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS)</li><li>Work experience in highly regulated work environments including other large financial institutions</li><li>Experience with data-driven analysis using AI tools and collaborating to drive process innovation</li><li>Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision.</li><li>Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization.</li></ul>Compensation range: The salary range for this position is: $143,320-$273,930.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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