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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

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Data Center Technician

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Bank Information Security Governance Lead.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position.What you'll do: Supports the first line of defense in by leading and supporting the design, implementation, and continuous improvement of Information Security (IS) governance, risk, and compliance programs within the Bank Technology Office. Oversees the development and enforcement of IS policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management.  Acts as a key liaison between the Association’s IS function and various Bank business units ensuring alignment with enterprise security policies and standards.<ul><li>Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services.  Provides expert consultative services across Bank.</li><li>Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects.</li><li>Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures.</li><li>Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies.</li><li>Develops, improves, and enforces IS policies, standards, procedures, and frameworks to ensure regulatory compliance and mitigate risks.</li><li>Oversees audits, exams, and reviews to monitor compliance with internal policies and external regulations, including GDPR, HIPAA, GLBA, and PCI DSS.</li><li>Communicates and/or builds communications for senior leadership and the Board of Directors regarding information security strategic timelines, investments, risk mitigation, and expected results.</li><li>Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices.</li><li>Stays informed and applies knowledge of emerging technologies, regulations (e.g., AI), and best practices to Information Security governance and compliance.</li><li>Supports the alignment of the IS roadmap with IT strategy and business goals, aligning with Association risk and regulatory frameworks (RCSA).</li><li>Provides continuous monitoring, improvement, and reporting on IS risk metrics and key risk indicators (KRIs).</li><li>Supports oversight of affiliate agreements for IS services, ensuring Bank compliance and risk ownership; reports on affiliate risk posture and mitigation.</li><li>Supports incident and issue management processes for Bank-impacting technology issues, ensuring rapid triage, root cause analysis, and remediation.</li><li>Mentors junior members of the IS governance team, providing guidance and support in their professional development.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).</li><li>8 years experience supporting IS governance, risk management, compliance, or IS audit activities, including experience in a leadership role.</li><li>In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC</li><li>Demonstrated experience in developing and implementing IT policies, standards, and procedures.</li><li>Experience in leading the coordination of IT or IS audits and assessments, and ensuring compliance with regulatory requirements</li><li>A strong understanding of regulatory and compliance requirements applicable to the organization.</li><li>Experience interpreting complex IT or IS environments and detecting early warning signals.</li><li>Skilled in identifying potential failure points and simulating risk scenarios.</li><li>Experience communicating technical topics to non-technical audiences.</li><li>Proficiency in using data to identify trends, anomalies, and emerging risks.</li><li>Strong understanding of cloud, cybersecurity, and digital transformation risks.</li><li>Ability to articulate risk insights and influence stakeholders to take preventive actions.</li><li>Working knowledge of GRC platforms, vulnerability management tools, and risk dashboards.</li></ul>What sets you apart: <ul><li>Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.).</li><li>Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS)</li><li>Work experience in highly regulated work environments including other large financial institutions</li><li>Experience with data-driven analysis using AI tools and collaborating to drive process innovation</li><li>Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision.</li><li>Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization.</li></ul>Compensation range: The salary range for this position is: $143,320-$273,930.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bank Information Security Governance Lead

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Bank Information Security Governance Senior.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position.What you'll do: Supports the first line of defense in ensuring the effectiveness of Information Security (IS) governance, IS risk management, and compliance programs within the Bank Technology Office. Collaborates with Information Technology (IT) and IS teams, business stakeholders, Compliance, Risk Management, Audit Services, and external parties to support IS governance and IS risk and compliance-based initiatives. Acts as a key liaison between the Association’s IS function and various Bank business units, ensuring alignment with enterprise security policies and standards.<ul><li>Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services. Provides consultative services across Bank.</li><li>Provides expert insights on the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the Bank organization's specific needs and strategic objectives.</li><li>Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures.</li><li>Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects.</li><li>Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures.</li><li>Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies.</li><li>Leads the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the organization's specific needs and strategic objectives.</li><li>Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices.</li><li>Ensures IS risk compliance with legal, regulatory, and contractual requirements, coordinating audits and assessments. </li><li>Provides governance oversight for IS related initiatives, ensuring they adhere to established standards, policies, and risk management practices.</li><li>Mentors junior members of the IS governance team, providing guidance and support in their professional development.</li><li>Enhances, and maintains awareness of the risk governance framework and its elements (RCSA).</li><li>Performs root cause analysis to determine likelihood, impact, and mitigation approaches of identified risks.</li><li>Prepares metrics reporting and participates in the metrics refresh process.</li><li>Maintains awareness of cloud computing principles and AI and understands potential IS risks inherent within this discipline.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years experience supporting IS governance, IS risk management, compliance, or IT audit activities</li><li>In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC</li><li>Experience working on and implementing IT and/or IS policies, standards, and procedures.</li><li>Experience leading and coordinating IS audits and assessments and ensuring compliance with regulatory requirements.</li><li>A strong understanding of regulatory and compliance requirements applicable to the organization.</li><li>Ability to interpret complex IT/IS environments and detect early warning signals.</li><li>Experience in identifying potential failure points and simulating risk scenarios.</li><li>Proficiency in using data to identify trends, anomalies, and emerging risks.</li><li>Understanding of cloud, cybersecurity, and digital transformation risks.</li><li>Ability to articulate risk insights and influence stakeholders to take preventive actions.</li><li>Familiarity with GRC platforms, vulnerability management tools, and risk dashboards.</li></ul>What sets you apart: <ul><li>Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.).</li><li>Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS)</li><li>Work experience in highly regulated work environments including other large financial institutions</li><li>Experience with data-driven analysis using AI tools and collaborating to drive process innovation</li><li>Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision.</li><li>Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization.</li></ul>Compensation range: The salary range for this position is: $114,080-$218,030.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bank Information Security Governance Senior

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAre you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states.In this role, you’ll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.What you'll do:<ul><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li><li>Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets</li><li>Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management.</li><li>Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success.</li><li>Leads transnational change in the commercial operational team.</li><li>Develops and implement sales culture while maintaining service excellence.</li><li>Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams.</li><li>Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management.</li><li>Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage.</li><li>Reviews key reporting results to include process adherence escalations and exceptions.</li><li>Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success.</li><li>Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience.</li><li>2 years of direct-to-consumer sales and service experience.</li><li>3 years of management or leadership experience.</li><li>2 years of Agency or Broker experience.</li><li>Understanding of Sales and Underwriting processes/practices.</li><li>Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities.</li><li>Experience with Agency Management Systems.</li><li>Ability to work in dynamic and agile environment.</li><li>Ability to work in a multi-functional highly collaborative working group.</li><li>Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.</li></ul>What sets you apart:<ul><li>Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and full funnel ownership (inbound and outbound follow-up)</li><li>Deep expertise in multi-carrier commercial insurance sales, including operational alignment and relationship management with 20+ alliance carriers and broker markets</li><li>Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance, ensuring quality submissions and appropriate coverage across all 50 states</li><li>Proficiency in contact center technology and CRM platforms, with a focus on optimizing sales workflows and agent productivity</li><li>Exceptional leadership skills, with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $114,080 - $218,030.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director, General Lines (Commercial Insurance Sales)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Bank Information Technology Governance Lead.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position.What you'll do: Supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. Leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs within the Bank Technology Office. This role develops and enforces IT policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices.<ul><li>Leads and supports the execution of the bank’s first line IT Bank risk strategy aligned with Association risk and regulatory frameworks.</li><li>Develops, coordinates, and enforces Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation.</li><li>Participates and oversees audits, assessments, and reviews to monitor compliance with internal policies and external regulations. Assesses Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS.</li><li>Serves as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries. Manages third party and regulatory responses, questionnaires.</li><li>Maintains the Bank IT risk register and leads periodic risk assessments across technology operations. Provides strategic advice to senior management on Bank IT governance and compliance matters.</li><li>Collaborates with IT, legal, procurement, and other stakeholders to ensure integrated governance practices.</li><li>Provides input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities.</li><li>Assists in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives. Produces reporting documentation for Technology and Risk and Compliance Committees.</li><li>Ensures that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization's objectives, works within the defined ethical and cultural framework, and follows the IT governance framework. Oversees compliance responses ensuring that they are validated, communicated appropriately, and evidenced.</li><li>Supports identification, assessment, and mitigation of risks related to Bank technology operations and monitoring, technology architecture and systems limitations and/or design and development.</li><li>Supports ongoing oversight of affiliate agreements for IT services, ensuring FSB compliance and risk ownership. Reports on affiliate risk posture and mitigation efforts to senior leadership.</li><li>Supports incident and issue management processes for Bank impacting technology issues, ensuring rapid triage, root cause analysis, and remediation.</li><li>Mentors junior members of the IT governance team, providing guidance and support in their professional development.</li><li>Leverages AI capabilities within the context of the IT Gov function as needed.</li><li>Stays abreast of emerging technologies and regulations and ensuring IT alignment with business goals.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).</li><li>8 years experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years experience in a team or people leadership role.</li><li>In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST.</li><li>Demonstrated experience in developing and implementing IT policies, standards, and procedures.</li><li>Experience in coordinating IT audits and assessments, and ensuring compliance with regulatory requirements.</li><li>Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring.</li><li>A strong understanding of regulatory and compliance requirements applicable to the organization.</li><li>Experience communicating technical information to non-technical audiences.</li><li>Experience partnering with cross-functional team members to deliver results.</li><li>Advanced knowledge of Microsoft products.</li></ul>What sets you apart: <ul><li>Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.).</li><li>Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS)</li><li>Work experience in highly regulated work environments including other large financial institutions</li><li>Experience with data-driven analysis using AI tools and collaborating to drive process innovation</li><li>Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision.</li><li>Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization.</li></ul>Compensation range: The salary range for this position is: $143,320-$273,930.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bank Information Technology Governance Lead

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Director, Digital/Technical Product Management- Contact Center Technologies, you will lead a team of Digital/Technology Product Managers and Product Owners responsible for the strategy, conceptualization, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversees highly complex and critical initiatives with impact across the association. Collaborates with Business and Technology partners to ensure strategy alignment and provide transparency for the teams responsible for delivering solutions for complex and meaningful problems. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of the San Antonio, TX office. Relocation assistance is not available for this position.What you'll do:<ul><li>Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.</li><li>Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.</li><li>Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market.</li><li>Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.</li><li>Applies product management expertise in innovative digital and technology domains.</li><li>Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.</li><li>Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.</li><li>Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.</li><li>Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and partners.</li><li>Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.</li><li>3 years of direct team lead or leading matrixed or cross-functional teams.</li><li>Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and implement product strategy.</li><li>Solid eye for business combined with strong technical and customer experience foundations.</li><li>Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.</li><li>Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.</li><li>Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.</li><li>Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.</li><li>Demonstrated people management skills.</li></ul>What sets you apart:<ul><li>Possesses high level knowledge of the contact center technology stack (SBCs, SIP, call recording, IVR, etc.) and understands how they integrate to deliver customer experiences.</li><li>Uses product-centric data and analytics to guide strategic decisions, optimize experience, manage cost, and find opportunities</li><li>Collaborates and gains alignment effectively across business units and technical teams, prioritizes needs, and aligns product strategy with company objectives.</li><li>Independently identify and address complex situations related to people, process, and technology, can quickly assess and react to dynamic situations .</li><li>Communicates product strategies, capabilities, benefits, risks, and roadmaps effectively to leadership and partners.</li><li>Experienced in leading and motivating teams of highly skilled professionals and developing bench strength.</li></ul>Compensation range: The salary range for this position is: $143,320- $273,930.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director, Digital/Technical Product Management- Contact Center Technologies

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI’s) and Key Risk Indicators (KRI’s). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.<h2></h2><h2>What you'll do:</h2><ul><li>Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap.</li><li>Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap.</li><li>Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity.</li><li>Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings.</li><li>Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs.</li><li>Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations.</li><li>Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans.</li><li>Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies.</li><li>Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><h2></h2><h2>What you have:</h2><ul><li>Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment.</li><li>6 years of people leadership experience in building, managing and/or developing high performing teams.</li><li>Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards.</li><li>Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization’s risk management framework, governance, standards, capabilities and risk strategy across all lines of business.</li><li>Experience working with Agile delivery/development organizations.</li><li>Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy.</li><li>Solid business and technology acumen combined with strong digital, and customer experience foundations.</li><li>Outstanding people management abilities, creates and sustains environment to succeed.</li><li>Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals).</li><li>Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.</li><li>Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.</li><li>Executive level business acumen in the areas of business operations, industry practices and emerging trends.</li></ul>What sets you apart: <ul><li>Design, develop, implement, and maintain IVR applications and systems to meet business requirements.</li><li>Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts.</li><li>Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs.</li><li>Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions.</li><li>Translate complex business requirements into efficient IVR call flows and prompts.</li><li>Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies.</li><li>Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms.</li><li>Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex.</li><li>Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics</li><li>Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans.</li><li>Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy.</li><li>Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance.</li><li>Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Salary: The salary range for this position is: $224,250-$403,650.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AVP (Executive), Bank Contact Center IVR & Tools

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a Life Actuarial Solutions Analyst II on the Health Pricing team, your role will support actuarial activities pertaining to the Medicare Supplement product line by performing all pricing activities. This includes data extraction, data transformation, validation and analysis, and system functionality oversight and integration. You will be responsible for providing technical and analytical solutions for pricing and product development within the Medicare Supplement space, working closely with members of the team who are credentialed actuaries.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.   Relocation assistance is not available for this position.What you'll do:<ul><li>Under direct guidance, extracts, integrates and transforms data from a multitude of sources.</li><li>Reconciles and validates data accuracy, and reasonability of actuarial or financial information.</li><li>Based on established processes, prepares reports, reserve estimates, journal entries, financial statements, industry surveys and/or special studies.</li><li>Applies maturing knowledge to analyze data and recommends solutions to a limited audience.</li><li>Seeks guidance to develop or improve existing actuarial tools and processes and learns to develop appropriate recommendations or solutions.</li><li>Resolves routine issues and identifies appropriate issues for escalation.</li><li>Participates on project teams related to actuarial solutions including automation, IT projects, or product development initiatives.</li><li>Supports and assists requirement development through testing and implementation.</li><li>Identifies issues or potential defects and works to resolve these with team members.</li><li>Follows documented processes and procedures to ensure all regulatory requirements and internal controls are adhered to.</li><li>Supports team in response to audit requests.</li><li>Identifies and researches trends or deviations from forecast, plan or other projections.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>2 or more years of technical experience as an analyst or other relevant technical work experience.</li></ul>What sets you apart:<ul><li>Knowledge and/or experience in health insurance products</li><li>Experience working with SQL and/or Excel</li></ul><ul><li>Experience analyzing large data sets, leveraging data to develop assumptions and draw conclusions to inform business decisions</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $62,470 - $105,420.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Life Actuarial Solutions Analyst II

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a dedicated Multimedia Specialist Senior.  The Multimedia Specialist coordinates various aspects of production to include integration of technical and creative team's aspects and production elements to include non-traditional production methodologies for various distribution channels. Plans, develops, designs, and produces high-quality video. Produces and executes media interviews, leadership town hall productions and supports storytelling for major USAA events. Provides guidance and counsel to Enterprise line of business communication teams in regard to media production. May perform functional roles such as director, distribution, videographer, editing, lighting and sound based on skill level.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TXRelocation assistance is not available for this position.What you'll do:<ul><li>Responsible for directing, leading, supervising all aspects of a production from initial concept development through completion.  Ensures all brand guidelines are followed. Manages technical aspects such as equipment selection, sound, lighting, set design and special effects of live and recorded media productions and events in the field, studio, and corporate meeting venues. </li><li>Directs pre and post-production including but not limited to casting, crew selection, script editing, location selection, shot composition, shot sequence, final editing, graphic design elements and directing talent performance to achieve expected results.  May serve in a talent capacity on occasion. </li><li>Applies advanced technical and creative techniques and experience to guide team members in message/story development, production preparation/execution, post-production editing/delivery and provide graphic design direction.</li><li>Applies advanced knowledge of social media tools/platforms such as Facebook, Twitter, Vine, etc. to develop consumer content and recommend how best to apply the content while influencing across department.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's Degree Radio/TV/Film, Art, Marketing, Graphic Arts, Design, Journalism or Communications; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 or more years of experience working with graphic design, corporate, video post-production, broadcast, advertising or other related industry.</li><li>Advanced visual, graphic and presentation skills.</li><li>Demonstrated ability using color, fonts and imagery.</li><li>Proven ability to deliver briefings to management.</li><li>Proven ability to compose and capture compelling images, developing communication and computer systems skills.</li></ul>Physical Demand Requirement:<ul><li>Ability to lift and carry up to 50 pounds of equipment < 10% of the time.</li></ul>What sets you apart:<ul><li>Online video portfolio or reel Required. (applications without sample work will not be considered)</li><li>Demonstrated expertise in Adobe Creative Suite (Premiere, After Effects), DaVinci Resolve, and familiarity with AVID, and/or operation of Sony cameras and audio equipment (FX6, 9, and 3 in particular), to create effective, compelling video content through on-brief content capture and/or content editing.</li><li>Demonstrated experience with documentary-style run-and-gun shooting.</li><li>Experience capturing content and/or editing across a broad range of outputs, from 6-second social content to linear/broadcast TV.</li><li>Demonstrated experience in social media content creation and best practices.</li><li>Ability to thrive in fast-paced environments, capable of handling turn-key solo projects as well as managing multiple projects with quick turnarounds.</li><li>Proven experience in team-oriented, collaborative environments, especially with in-house agency creative teams and producers. </li><li>Willingness and ability to travel frequently.</li><li>Bonus: Background in network engineering with experience in AVID system administration.</li><li>Bonus: Experience with Davinci and Mocha for blurs, etc.</li><li>Bonus: Experience with DJI equipment (Osmo + audio transmitters).</li><li>Bonus: Experience as a colorist.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation range: The salary range for this position is: $103,450- $197,730.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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