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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

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Data Center Technician

Responsibilities: • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. • This person will be responsible for handling inbound calls pertaining to insurance servicing questions. • Will receive questions from borrowers, insurance agents and financial institutions. • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. • Majority of calls will be in regards to payment and/or coverage questions. • The CSR must be able to multi-task between various systems to research and document the phone calls. • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) • Efficient in using a windows PC computer and navigating their software system (super easy to learn) • typing: at least 35 WPM • Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) • internet connection - will be required to train remote and work remote. • Reliable transportation NICE TO HAVE: • 2+ years of call center experience • Insurance or mortgage background

Customer Service Representative

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

OverviewAre you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We’re committed to expanding what’s possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what’s next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.  Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:<ul><li>30 days PDO – Up to 6 weeks (PDO includes company observed holidays)</li><li>Continuing education opportunities</li><li>Scholarship program for employees</li><li>Matching 401(k) plan for all employees</li><li>Comprehensive insurance plans for medical, dental and vision coverage for full-time employees</li><li>Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees</li><li>Flexible spending account plans for full-time employees</li><li>Minimum essential coverage health insurance plan for all employees</li><li>Electronic medical records and mobile devices for all clinicians</li><li>Incentivized bonus plan</li></ul> Responsibilities In addition to performing visits and completing coordination of client care, the Registered Nurse RN Home Health is the point of contact for all disciplines involved with providing care to patients and oversees the frequency of visits for the episode. The Registered Nurse RN consults as needed with the physician and the office giving details about patient care. Performing accurate OASIS collection, ensuring the medication profile remains current, ensuring lab values have been reported to the physician timely, attending weekly case conference and monthly case manager meetings are key responsibilities of this role. Qualifications Registered Nurses (RNs) must meet the following requirements:<ol><li>Be currently licensed as a Registered Nurse (RN) in the state of employment</li><li>A minimum of one year of clinical experience is preferred</li><li>Demonstrate knowledge and skill in current nursing practice</li><li>Possess a valid state driver’s license and automobile liability insurance</li></ol> Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

RN Home Health Weekend

OverviewCompensation Range: $77,459 to $ 85,496 annually (dependent on experience) Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We’re committed to expanding what’s possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what’s next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.  Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:<ul><li>30 days PDO – Up to 6 weeks (PDO includes company observed holidays)</li><li>Continuing education opportunities</li><li>Scholarship program for employees</li><li>Matching 401(k) plan for all employees</li><li>Comprehensive insurance plans for medical, dental and vision coverage for full-time employees</li><li>Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees</li><li>Flexible spending account plans for full-time employees</li><li>Minimum essential coverage health insurance plan for all employees</li><li>Electronic medical records and mobile devices for all clinicians</li><li>Incentivized bonus plan</li></ul> Responsibilities Enhabit Home Health & Hospice is looking for a Full-time weekend ]RN position. Flexible scheduling, but Saturday and Sunday are required.  The Home Health Weekend Registered Nurse is a field employee who:<ul><li>Performs skilled nursing visits and completes coordination of client care,</li><li>Point of contact for all disciplines involved with providing care to patients</li><li>Oversees the frequency of visits for the episode.</li><li>Consults as needed with the physician and the office giving details about patient care.</li><li>Performs accurate OASIS collection, ensuring the medication profile remains current.</li><li>Ensuring lab values have been reported to the physician timely,</li><li>Attends weekly case conference and monthly case manager meetings</li></ul> Qualifications Registered Nurses (RNs) must meet the following requirements:<ol><li>Be currently licensed as a Registered Nurse (RN) in the state of employment</li><li>A minimum of one year of clinical experience is preferred</li><li>Demonstrate knowledge and skill in current nursing practice</li><li>Possess a valid state driver’s license and automobile liability insurance</li></ol> Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Overview  Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We’re committed to expanding what’s possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what’s next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.  Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:<ul><li>30 days PDO – Up to 6 weeks (PDO includes company observed holidays)</li><li>Continuing education opportunities</li><li>Scholarship program for employees</li><li>Matching 401(k) plan for all employees</li><li>Comprehensive insurance plans for medical, dental and vision coverage for full-time employees</li><li>Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees</li><li>Flexible spending account plans for full-time employees</li><li>Minimum essential coverage health insurance plan for all employees</li><li>Electronic medical records and mobile devices for all clinicians</li><li>Incentivized bonus plan</li></ul> Responsibilities Enhabit Home Health & Hospice is looking for a Full-time weekend ]RN position. Flexible scheduling, but Saturday and Sunday are required.  The Home Health Weekend Registered Nurse is a field employee who:<ul><li>Performs skilled nursing visits and completes coordination of client care,</li><li>Point of contact for all disciplines involved with providing care to patients</li><li>Oversees the frequency of visits for the episode.</li><li>Consults as needed with the physician and the office giving details about patient care.</li><li>Performs accurate OASIS collection, ensuring the medication profile remains current.</li><li>Ensuring lab values have been reported to the physician timely,</li><li>Attends weekly case conference and monthly case manager meetings</li></ul> Qualifications Registered Nurses (RNs) must meet the following requirements:<ol><li>Be currently licensed as a Registered Nurse (RN) in the state of employment</li><li>A minimum of one year of clinical experience is preferred</li><li>Demonstrate knowledge and skill in current nursing practice</li><li>Possess a valid state driver’s license and automobile liability insurance</li></ol> Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

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POSITION SUMMARY/RESPONSIBILITIES 
Provides patient care as assigned by the registered nurse.

EDUCATION/EXPERIENCE 
Graduation from an accredited school of vocational nursing is required. Two years or more experience in healthcare delivery as an LVN is required.

LICENSURE 
Current LVN licensure in the State of Texas is required. Current American Heart Association, Basic Cardiac Life Support and Healthcare Provider card required.  Advanced Cardiac Life Support may be required based on location site.
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Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityUSAA is seeking a talented Manager, Retirement Income to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the Tampa Crosstown campus. Relocation assistance is not available for this position. What you'll do:<ul><li>Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security.</li><li>Contributes to the achievement of Life Co member, product, and financial goals through team’s performance.  Effectively coaches employees on sales processes and opportunities to improve overall sales results.</li><li>Proactively identifies opportunities to improve operational effectiveness in Life,  Health, or Retirement Income, resulting in reducing manual processes and expenses.  Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results.</li><li>Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income.</li><li>Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed.</li><li>May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.</li><li>Responsible for the resolution of complex operations issues and/or  member escalations.</li><li>Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations.</li><li>Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans.  Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes.</li><li>Responsible for efficient call center operating model that adheres to employee and member experience KPIs.</li><li>Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)</li><li>6 years of experience in financial services operations to include process improvement.</li><li>2 years of direct team lead, supervisory, or management experience required.</li><li>RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry.</li><li>Experience implementing and managing business process improvements.</li><li>Extensive sales experience in the Health, Life, or Retirement industry.</li><li>Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income.</li><li>Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services).</li><li>Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications.</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Current/Active FINRA Series 7, 66 (or 63 and 65) and 24</li><li>Current / Active FINRA 51 (or 53)</li><li>Current Life and Health (Group 1) license</li><li>CERTIFIED FINANCIAL PLANNER™ (CFP®) designation </li><li>RICP (Retirement Income Certified Professional) Designation </li><li>3 or more years of direct management experience within a financial service industry</li><li>1 or more years of working experience with Life, Health, or retirement income products</li><li>Experience working/managing in a call center environment.</li></ul>Compensation range: The salary range for this position is: $85,040 - $153,080USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Manager, Retirement Income

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAccountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim’s strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position.<ul><li>Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated).</li><li>Identifies and evaluates internal and external issues of strategic importance to a product line.</li><li>Demonstrates executive-level thought leadership, strategy development, and financial and operational planning.</li><li>Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects.</li><li>Oversees the development and implementation of functional policies, procedures and guidelines.</li><li>Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.</li><li>Engages with and represents USAA with external partners as appropriate.</li><li>Works with internal partners to establish appropriate controls within operational area.</li><li>Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. </li><li>Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness</li><li>Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy</li><li>Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.</li><li>Hires, develops, and coaches claims leaders for results delivery.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><h2>What you have:</h2><ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience. </li><li>6 years of people leadership experience in building, managing and/or developing high-performing teams.</li><li>Experience in developing P&C business solutions to include building a business case, creating influence and delivering results. </li><li>Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.</li><li>Proven ability to influence leaders across multiple disciplines and executive levels.</li><li>Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan.</li><li>Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. </li><li>Experience using data insights and making recommendations decision-makers.</li></ul><h2>What sets you apart:</h2><ul><li>Accomplished leader with expertise building a large contact center</li><li>Advanced technology skills using AI or IVR technology in a contact center environment</li><li>Experience building, developing, and growing teams through transformation and modernization</li><li>Strategic leadership skills focused on modernization</li><li>Experience utilizing data and insights to understand staffing requirements, productivity and workload standards</li></ul><h2>What we offer:</h2><h2>Compensation:</h2>The salary range for this position is: $195,230 - $351,410.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AVP, Claims Contact Center

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityUSAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the Tampa Crosstown campus. Relocation assistance is not available for this position. What you'll do:<ul><li>Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security.</li><li>Contributes to the achievement of Life Co member, product, and financial goals through team’s performance.  Effectively coaches employees on sales processes and opportunities to improve overall sales results.</li><li>Proactively identifies opportunities to improve operational effectiveness in Life,  Health, or Retirement Income, resulting in reducing manual processes and expenses.  Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results.</li><li>Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income.</li><li>Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed.</li><li>May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.</li><li>Responsible for the resolution of complex operations issues and/or  member escalations.</li><li>Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations.</li><li>Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans.  Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes.</li><li>Responsible for efficient call center operating model that adheres to employee and member experience KPIs.</li><li>Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)</li><li>6 years of experience in financial services operations to include process improvement.</li><li>2 years of direct team lead, supervisory, or management experience required.</li><li>Experience implementing and managing business process improvements.</li><li>Extensive sales experience in the Health, Life, or Retirement industry.</li><li>Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income.</li><li>Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services).</li><li>Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications.</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Current Life and Health license</li><li>3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries.</li><li>1 or more years of working experience with Life, Health, or retirement income products</li><li>Experience working/managing in a call center environment.</li><li>Chartered Life Underwriter (CLU) or related industry designation</li></ul>Compensation range: The salary range for this position is: $85,040 - $153,080USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Manager, Life Company Acquisition – Life Solutions

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs.We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in the following location: Tampa, FL. Relocation assistance is not available for this position.For new hires starting, we are offering a signing bonus of $2,500. Bonus will be paid in one lump sum (minus applicable taxes) after 45 days of employment.What you'll do:<ul><li>Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls.</li><li>Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees.</li><li>Documents relevant information as it relates to building a retirement income portfolio.</li><li>Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age.</li><li>Develops and communicates appropriate retirement income strategies based on individual member needs.</li><li>Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products.</li><li>Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill.</li><li>Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s).</li><li>Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation.</li><li>Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.</li><li>Integrate risk management tools, products, and strategies to create an effective retirement income plan.</li><li>Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature.</li><li>Guides and influences less experienced team members.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma required.</li><li>Active Group 1 Life & Health license and required maintenance or ability to acquire within 90 days of hire.</li><li>Required maintenance of FINRA Series 7 license.</li><li>Required maintenance of FINRA Series 66 (or 63 and 65) license.</li><li>Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions.</li><li>4 years of financial industry and/or sales experience.</li><li>Experience delivering frequent written and oral communication.</li><li>Experience processing and analyzing information.</li><li>Experience fulfilling requests and meeting deadlines.</li><li>Experience resolving conflict and negotiating.</li><li>Experience multi-tasking in an operating systems environment.</li><li>Experience participating in or leading teams.</li><li>Successful completion of a job-related assessment may be required</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner.</li><li>3+ years of direct Annuity Sales Experience</li><li>Experience working in an Inbound/Outbound Call Center</li><li>Retirement Income Certified Professional Designation (RICP)</li></ul>Compensation range: The salary range for this position is: $69,920.00 - $125,850.00.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Experienced Retirement Income Advisor (Sign-On Bonus)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Injury Examiner, you will be responsible to adjust complex bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.What you'll do:<ul><li>Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims.</li><li>Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.</li><li>Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates.</li><li>Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.</li><li>Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.</li><li>Serves as a resource for team members on complex claims.</li><li>Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>4 years auto claims and injury adjusting experience.</li><li>Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.</li><li>Advanced negotiation, investigation, communication, and conflict resolution skills.</li><li>Demonstrated strong time-management and decision-making skills.</li><li>Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.</li><li>Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims.</li><li>Ability to exercise sound financial judgment and discretion in handling insurance claims.</li><li>Advanced knowledge of coverage evaluation, loss assessment, and loss reserving.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>2 or more years of catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality)</li><li>Experience handling UM/UIM injury claims</li><li>College Degree (Bachelor’s or higher).</li><li>Insurance Designation.</li></ul>Compensation range: The salary range for this position is: $85,040 - $162,550.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Injury Examiner

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThe Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position will be based on the Tampa, FL (Crosstown) Campus . Relocation assistance is not available for this position.What you'll do:<ul><li>Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.</li><li>Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.</li><li>Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.</li><li>Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.</li><li>Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.</li><li>Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).</li><li>Monitors legislative initiatives that may impact economy, society, and personal financial situation.</li><li>Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's</li><li>products and services.</li><li>May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.</li><li>Serves as a resource to less experienced team members on escalated issues of a routine nature.</li><li>Guides and influences less experienced team members.</li></ul>Work Hours:<ul><li>Monday – Friday / 7:30am – 7:00pm (Central)</li><li>An 8 hour shift will fall within these hours</li><li>This role is required to be in office, with potential hybrid opportunity after 6 months.</li></ul>What you have:<ul><li>High School diploma or GED</li><li>Required maintenance of Life/Health license</li><li>Required annual completion of AHIP and Broker/Carrier appointments when applicable.</li><li>1 year of financial industry and/or life sales experience</li><li>Experience delivering frequent written and oral communication</li><li>Experience acquiring and applying new concepts and information</li><li>Experience processing and analyzing information</li><li>Experience fulfilling requests and meeting deadlines</li><li>Experience resolving conflict and negotiating</li><li>Experience multi-tasking in an operating systems environment</li><li>Experience participating in or leading teams</li><li>Successful completion of a job-related assessment may be required</li></ul>What sets you apart:<ul><li>2+ years experience working in Sales with life insurance</li><li>1+ years experience working in a call center environment</li><li>CLU® - Chartered Life Underwriter or comparable designation</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $48,340.00 - $81,580.00.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Intermediate Life Solutions Specialist - Tampa

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityUSAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship effortsWe offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do:<ul><li>Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas.</li><li>Contributes to the achievement of Life Co. member, product, and financial goals through teams’ performance. Effectively coaches managers to improve sales productivity and exceed departmental goals.</li><li>Conducts data analysis to influence strategy to achieve business outcomes. </li><li>Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process,  productivity, and acquisition improvements with Health, Life or Retirement Income.</li><li>Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.</li><li>Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members.</li><li>Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction.  </li><li>Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. </li><li>Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. </li><li>Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for  successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees.</li><li>Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 12 years without bachelor’s degree)</li><li>May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry.</li><li>RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry.</li><li>8 or more years of related experience in financial services operations to include process improvement and business analysis.</li><li>4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment.</li><li>Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53)</li><li>Current Life and Health (Group 1) license</li><li>MBA or master’s degree in a financial or business-related field</li><li>CERTIFIED FINANCIAL PLANNER™ (CFP®) designation </li><li>10 or more years of Retirement Planning and/or Annuity experience.</li><li>5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel.</li><li>3 or more years of direct leadership experience over other managers (leader of leaders)</li><li>RICP (Retirement Income Certified Professional) Designation </li><li>Experience managing a team of investment advisors in a call center environment.</li></ul>Compensation range: The salary range for this position is: $114,080 - $218,030USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director, Retirement Income - Life Company

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Complex Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.<div>We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position will be based in our Tampa Florida Campus locations.Relocation assistance is not available for this position.</div>Tasks:<ul><li>Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.</li><li>Negotiates liability for comparative negligence (claimant or adverse carrier).</li><li>Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.</li><li>Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.</li><li>Analyzes information obtained to establish compliance for regulatory requirements and settlement value.</li><li>Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.</li><li>Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.</li><li>Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>May serve as an informal resource for team members.</li><li>Applies proficient knowledge of Auto Physical Damage to adjust claims.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul> Minimum Education:<ul><li>High School Diploma or General Equivalency Diploma.</li></ul>Minimum Experience:<ul><li>2 years of customer service experience.</li><li>1 year of experience handling low to moderately complex auto non injury liability claims.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li><li>Experience determining auto liability coverage.</li><li>Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.</li><li>Ability to organize, analyze, and effectively determine risk and appropriate response. </li><li>Successful completion of a job-related assessment may be required.</li></ul>What sets you apart:<ul><li>Bachelor's degree</li><li>Active Adjuster's License</li><li>1-2 years recent multi-vehicle claims liability to include comparative negligence</li><li>Guidewire Claims Center experience</li><li>Contract Interpretation experience: Liability & Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage (Part C)</li><li>Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits</li><li>Arbitration/Subrogation knowledge</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)Compensation range: The salary range for this position is: $54,550.00 - $92,060.00.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Complex Auto Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month, beginning February 2026.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay.We are currently seeking dedicated professionals to work in our Tampa- Commerce Park office (17200 Commerce Park Blvd, Tampa, FL 33647) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all Auto OR Property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Documents First Notice of Loss by obtaining relevant information for effective claim investigation. Sets up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Creates loss reports, states, or verifies coverage as appropriate, and initiates the most effective method of damage assessment to assign for file handling.</li><li>Assists with questions regarding the claims process and sets expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Effectively resolves status inquiries and, when necessary, routes to handling adjuster.</li><li>Effectively operates in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li><li>Applies strong time management skills by closely adhering to assigned work schedule.</li><li>Applies strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>Embraces continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED</li><li>Up to 1 year of customer service or military experience.</li><li>Active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Ability to prioritize and multi-task, including navigating through multiple business applications.</li><li>Interpersonal skills and ability to collaborate effectively in a fast-paced team environment.</li><li>Successful completion of a job-related assessment may be required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts as required by work assignment. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $44,750.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service Claims Representative (Unlicensed)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityUSAA is seeking two talented Solutions Management Consultants to join the Life Company Direct Distribution Team.  As a Solutions Management Consultant, you will serve as the primary sales coach and on the job training coordinator for the Life Co. MSR distribution channels. Works with Product Owners, Process Owners, Experience Owners, and Compliance stakeholders to evaluate products, advice, and solutions to develop and deliver compliant sales strategies through training and sustainment activities designed to increase specialist effectiveness to meet member needs and business goals.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.   Relocation assistance is not available for this position. What you'll do:<ul><li>Applies advanced knowledge of retirement income solutions, life and health insurance products, long term care, investment products and related topics.</li><li>Identifies opportunities to enhance product and service offerings to members and increase specialist product knowledge.</li><li>Identifies and coordinates the life-cycle training needs of retirement income solutions, life and health insurance products, investment products and related topics as needed.</li><li>Evaluates, develops and/or implements educational and training deliverables, such as seminars, white papers, PowerPoints, and coaching sessions, about available solutions to specialists.</li><li>Analyzes business unit sales by product to monitor performance and develops and recommends strategies and best practices to meet goals.</li><li>Conducts book of business or member analysis to assist specialists in identifying member needs and pipeline management</li><li>Collaborates with specialists to evaluate and/or present solutions and related advice.</li><li>Follows defined training routines, effectively reports activity, and manages follow up and sustainment.</li><li>Develops and maintains written procedures and ensures they are current and compliant with applicable laws, rules, and regulations.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)</li><li>6 years of experience with wholesaling, sales training, and coaching, or related financial services experience.</li><li>Experience working with qualified and nonqualified retirement plans, all annuity types (including fixed, variable, and immediate) and individual retirement accounts.</li><li>Advanced knowledge of life insurance products to include term, permanent, and health solutions.</li><li>Knowledge of relevant industry technology applications, such as Salesforce, Conversant, CRM, MetricStream, NICE and other industry related applications.</li><li>Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around sales and business optimization.</li><li>Knowledgeable in the applications of Agile processes and procedures.</li><li>Knowledgeable in the application of risk management framework and regulatory requirements for Life Co.</li></ul>What sets you apart:  <ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Current / Active FINRA Series 7</li><li>Current / Active Life/Health license </li><li>CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), or RICP (Retirement Income Certified Professional) designations</li><li>10 or more years of experience with wholesaling, sales training, and coaching on financial service products.</li><li>Previous leadership experience with strong feedback delivery skills</li><li>Proven track record of coaching others and driving successful behaviors.</li><li>Working experience with Life, Health and Annuity products and ability to articulate complex concepts.</li><li>Experience building relationships and working in a matrixed environment.</li><li>Strong facilitation skills and experience building presentations.</li><li>Experience utilizing financial planning tools (i.e. Life or Retirement income calculations).</li></ul>Compensation range: The salary range for this position is: $103,450 - $197,730USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Solutions Management Consultant – Life Company Direct Distribution Team

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThe Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based at the Tampa, FL. (Crosstown) Campus . Relocation assistance is not available for this position.What you'll do:<ul><li>Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.</li><li>Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.</li><li>Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.</li><li>Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.</li><li>Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.</li><li>Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).</li><li>Monitors legislative initiatives that may impact economy, society, and personal financial situation.</li><li>Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's</li><li>products and services.</li><li>May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.</li><li>Serves as a resource to less experienced team members on escalated issues of a routine nature.</li><li>Guides and influences less experienced team members.</li></ul>Work Hours:<ul><li>Monday – Friday / 7:30am – 7:00pm (Central)</li><li>An 8 hour shift will fall within these hours</li><li>This role is required to be in office, with potential hybrid opportunity after 6 months.</li></ul>What you have:<ul><li>High School diploma or GED</li><li>Required maintenance of Life/Health license</li><li>Required annual completion of AHIP and Broker/Carrier appointments when applicable.</li><li>2 years of financial industry and/or life sales experience</li><li>Experience delivering frequent written and oral communication</li><li>Experience acquiring and applying new concepts and information</li><li>Experience processing and analyzing information</li><li>Experience fulfilling requests and meeting deadlines</li><li>Experience resolving conflict and negotiating</li><li>Experience multi-tasking in an operating systems environment</li><li>Experience participating in or leading teams</li><li>Successful completion of a job-related assessment may be required</li></ul>What sets you apart:<ul><li>4+ years experience working in Sales with life insurance</li><li>1+ years experience working in a call center environment</li><li>CLU® - Chartered Life Underwriter or comparable designation</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $62,470.00 - $105,420.00.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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