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Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.Responsible for crafting new, modifying existing, and performing ad-hoc reporting in support of business processes and data-driven decision making. Develops an understanding of the business/customer and builds positive relationships with stakeholders. Delivers value through data analysis and reporting and adapts to changing business needs.<h2>What you’ll do:</h2><ul><li>Facilitates business projects of complex size and transparency ensuring stakeholders champion decision making data needs.</li><li>Develops business solutions, including data, reporting, business intelligence or analytics.</li><li>Leverages an understanding of multiple data structures and sources to perform complex data manipulation using advanced data extraction and analytical tools and techniques.</li><li>Recognizes the connection between the business operations and analytics to influence business strategies and solutions.</li><li>Supports development of innovative reporting and requirement gathering approaches to address business problems and solutions.</li><li>Ensures that operational reports are complete and provide accurate data to enable business functions to carry on day-to-day operations.</li><li>Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><h2>What you have:</h2><ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of experience in data analysis/extraction, statistics, data management, analytics and/or data reporting.</li><li>Expert knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.</li><li>Proficient knowledge of data reporting/analysis tools and techniques.</li><li>Proficient troubleshooting skills.</li><li>Understanding of compliance, risk management, and data security frameworks.</li></ul><h2>What sets you apart:</h2><ul><li>2+ years’ experience with data analysis, reporting, and data manipulation tools to build reporting (e.g., Tableau, SAS, Excel).</li><li>Strong technical experience of SQL, Tableau, and Microsoft Office tools to include Word, Excel, and PowerPoint.</li><li>Experience with establishing controls to ensure reporting accuracy and quality.</li><li>Shown ability to communicate complex concepts optimally to all levels of management, both written and verbal.</li><li>Proficiency in data analysis skills to distill insights into clear communications (verbal and written).</li></ul>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.<h2>What we offer:</h2>Compensation: The salary range for this position is: $85,040 - $153,080.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

public

Reporting Analyst I (Mid-Level) - Bank Compliance and Operational Risk

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are looking for a mid-level Risk Analyst for the group within the Bank that focuses on second line oversight of the deposits, card and payments lines of business. Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Advances and reports risks to the appropriate governance bodies.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.<h2>What you'll do:</h2><ul><li>Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations.</li><li>Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.</li><li>Contributes to the implementation of new risk policies, practices, appetites and solutions to ensure comprehensive understanding and management of risks according to industry best practice.</li><li>Improves strategies, tools, and methodologies to measure, monitor, and report risks.</li><li>Applies solid understanding to assess data and produce analytical insights to understand business objectives, drive risk-based business decisions and influence solution strategies.</li><li>Optimally contributes in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.</li><li>Provides oversight of risk through documentation review, assessment of performance monitoring, model validation, and use implementation</li><li>Supports the formulation of scenario analysis and/or stress test plans, including the evaluation of results, and framing of contingency plans in partnership with key business stakeholders.</li></ul><h2>What you have:</h2><ul><li>Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4+ additional years of related experience beyond the minimum required which may be substituted in lieu of a degree.</li><li>4+ years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 2+ years work of experience in a discipline relevant to risk management.</li><li>Demonstrated knowledge of risk management principles, tools and applicable systems.</li><li>Risk management experience in a complex institution and/or highly matrixed environment.</li><li>Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.</li><li>Ability to effectively work with both internal and external partners in a highly collaborative environment.</li><li>Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.</li><li>Proactively identifies potential concerns and follows-up to resolve issues.</li><li>Proficient knowledge of Microsoft Office products including Excel and PowerPoint.</li></ul>What sets you apart:<ul><li>Prior professional experience associated with the Deposits or Payments business lines.</li><li>Demonstrated experience in conducting independent monitoring and testing activities, including issue validation.</li><li>Proven track record to analyze complex datasets to detect patterns, trends, and inconsistencies to identify potential risks.</li><li>Proficient in using data analysis tools (Tableau, Excel, etc)</li><li>Strong presentation skills, demonstrating the ability to effectively communicate results to internal teams and key business stakeholders.</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $85,040 - $162,550.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Risk Analyst - Payments (mid-level)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The Opportunity<div><div>The Executive Director, Data Science leads a team of Data Science professionals responsible for the full lifecycle of advanced AI/ML solutions. This includes the development, implementation, and ongoing optimization of solutions leveraging predictive analytics, machine learning, simulation, and related techniques. These AI/ML solutions generate actionable management and member insights and seamlessly integrate with customer-facing applications to enhance the member experience. A critical aspect of this role is developing and championing a compelling AI/ML vision and roadmap for the Bank, identifying strategic opportunities and driving innovation that delivers tangible business value.This role drives continuous improvement in AI/ML processes and systems across IT and other key areas. This leader guides the development of data science solutions and long-term strategies, ensuring alignment with the Bank's overall objectives. Furthermore, this individual cultivates and maintains strong relationships with academic and industry thought leaders, keeping the Bank at the forefront of AI innovation and ensuring access to cutting-edge thinking and technologies.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.<h2></h2><h2>What you'll do: </h2><ul><li>Responsible for defining and innovating machine learning capabilities that enable business to meet strategic goals</li><li>Leverages state-of-the-art machine learning/AI tools and analytical methodologies to develop and implement various types of predictive models with the targeted goal of achieving business priorities</li><li>Partners with key stakeholders from business units to gather, analyze, and determine data and information requirements in support of the data and analytics roadmap, and determine the feasibility of those requirements from a technical perspective</li><li>Collaborates with other senior leaders to set the strategic direction of the business through data and information exploration, research of emerging technologies or analytical techniques and long-term defined/project specific strategic assignments.</li><li>Agility to collaborate and influence peers and customers as the Data Science discipline continues to scale and mature</li><li>Responsible for the exploration of promising new technologies, analytical methods, and data sources (internal to USAA & external) that have potential to add value to the enterprise.</li><li>Accountable for solutions that influence decision makers and drive change by driving and helping to set the business direction, environment, and strategies.</li><li>Accountable for the design and construction of large and complex data sets from large amounts of structured and unstructured data (internal and external) to enable analytical solutions.</li><li>Builds and leads a high performing team of experts in advanced analytics; develops team reputation as highly skilled experts in the field of data science.</li><li>Strengthens data stewardship, actively manages information risk, and collaborates in division and enterprise data and analytics leadership forums to further information governance and mitigate information and business risks.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><h2></h2><h2>What you have: </h2><ul><li>Bachelor’s Degree in Computer Science, Applied Mathematics, Quantitative Economics, Statistics, or directly related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>10 years of experience in predictive modeling, large data analysis and computer science.</li><li>4 years of people leadership experience in building, managing and/or developing high-performing applied analytics (data science, decision science, etc.) teams.</li><li>Experience in stochastic modeling, machine learning, and other advanced mathematical techniques (e.g., neural nets, simulation, graph analysis).</li><li>Extensive knowledge in at least one advanced analytics programming language (e.g., Python, R, etc.)</li><li>A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent).</li><li>Extensive experience in data mining and statistical analysis.</li><li>Demonstrated pattern recognition and predictive modeling skills.</li><li>Knowledge and application of Data Science principals and experience with data science methodologies.</li><li>Experience with the following statistical and predictive modeling approaches: Gaussian Process; Markov Models; Hierarchical Clustering; K-Means; Linear Regression; Logistic Regression; Monte Carlo Simulation; Neural Networks.</li><li>Extensive technical skills, consulting experience, and business savvy to interface with all levels and disciplines within our customers’ organization.</li><li>Demonstrated experience leading business or product/portfolio transformation through use of advanced analytics</li><li>Demonstrated ability to communicate ideas with team members and/or business leaders to convey and present very technical information to an audience that may have little or no understanding of technical concepts in data science.</li></ul>What sets you apart<ul><li>This individual is a key partner with IT, ensuring the successful and efficient deployment of AI solutions, and effectively managing related IT investments to align with the overall AI/ML roadmap and maximize return on investment.</li><li> A proven ability to take ownership of and successfully deliver complex AI initiatives from conception to production is essential.</li><li>Given the critical nature of AI, a strong model governance background is paramount.</li><li>This leader provides expert leadership in collaborating with control partners and regulators on AI solution-related reviews and examinations, proactively addressing potential risks and ensuring full compliance.</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Salary: The salary range for this position is: $224,250-$403,650.</div></div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Executive Director, Data Scientist

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are looking for a mid-level Bank Credit Risk Analyst position. Uses quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Mitigate operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.<h2>What you'll do:</h2><ul><li>Applies industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies.</li><li>Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers.</li><li>May assist in delivering Bank credit risk strategies across lines of defense by effectively driving analytical projects through analysis of data and processes and clearly communicating insights/recommendations to key stakeholders and leadership.</li><li>Develops industry knowledge and competitive benchmarking to inform credit strategy development.</li><li>Uses quantitative analysis based upon internal and external data sources to solve analytical projects.</li><li>Assists with developing, managing, and presenting comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management.</li><li>Performs financial risk sensitivity analysis.</li><li>Creates requirements to support the management of credit strategy infrastructure and ensures credit strategies are implemented as intended.</li><li>Applies programming and analytical techniques to analyze credit data</li><li>May assist in collaborating with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>2+ years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, and risk assessments; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline.</li><li>Developing understanding of banking regulations, risk, and compliance.</li><li>Solid knowledge of current analytical coding languages, such as SAS, SQL, or Python.</li><li>Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE.</li></ul>What sets you apart:<ul><li>High Proficiency in SAS and SQL and familiarity with capabilities of BI tools (e.g., Tableau)</li><li>Experience analyzing credit risk associated with consumer credit or deposit products and identifying root causes of shifts in key portfolio performance measurements</li><li>Experience recommending changes to underwriting strategies for both new originations and existing account strategies (line increases/decrease, balances transfers, payments, authorizations) to handle credit risk</li><li>Familiarity with the use of explanatory modeling techniques (difference-in-difference, fixed, and random effects models)</li><li>Experience preparing presentation materials for executive level audiences</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $77,120 - $147,390.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bank Credit Risk Analyst - Retail Banking (mid-level position)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityLeads a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. Manages the team’s projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team’s model inventory and ensures compliance with USAA model risk policies and regulatory expectations. Influences the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies.As a dedicated Director, Data Scientist, you will lead a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. Works with business leaders to ideate, valuate, and scope projects to meet business needs. The incumbent will also manage the team’s projects and communicates progress updates to senior leadership and other business stakeholders. Responsible for the team’s model inventory and ensures compliance with USAA model risk policies and regulatory expectations. The person will be responsible for influencing the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position.<h2>What you'll do:</h2><ul><li>Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation.</li><li>Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities by actively participating in strategy, planning, and budgeting exercises.</li><li>Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations. Enables team’s success by simplifying processes across the model development lifecycle and driving automation.</li><li>Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders, often translating results to non-technical business executives.</li><li>Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization.</li><li>Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations.</li><li>Partners with enterprise analytical and IT teams to build USAA core capabilities and processes.</li><li>Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts.</li><li>Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years in predictive modeling, model governance, machine learning and large data analysis., OR Advanced Degree (e.g., Master’s, PhD) in Mathematics, Statistics, Data Science, Computer Science, or related quantitative STEM field (Science, Technology, Engineering and Math) field and 6 years in predictive modeling, model governance, machine learning and large data analysis.</li><li>3 years of direct management experience.</li><li>Strong communication skills; demonstrated ability to interpret and translate complex technical information to diverse audiences.</li><li>Experience with various languages, applications, and technologies (such as SQL, Python, R, Spark, Hadoop etc.) commonly associated with delivery of Data Science solutions.</li><li>Experience in developing and reviewing modeling solutions based on broad range of techniques – e.g., linear and logistic regressions, time series methods, survival analysis, support vector machines, neural networks, decision trees, random forests, gradient-boosting methods, deep learning, k-means and other clustering methods, simulation methods, or other advanced techniques.</li><li>Demonstrated ability to apply best practices in modeling and machine learning techniques to solve business problems.</li><li>Demonstrated ability to write and review complex technical documentation, communicate modeling insights and technical details to business leaders, technical and non-technical audiences.</li><li>A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent).</li><li>Deep technical skills, consulting experience, and business savvy to interface with all levels and disciplines within the organization.</li></ul>What sets you apart: <ul><li>Demonstrated leadership across diverse data science teams with a focus on delivering results in banking and financial services.</li><li>Strong communication skills with the ability to influence stakeholders and align cross-functional teams.</li><li>Deep understanding of model governance, regulatory expectations and best practices in AI/ML deployment.</li><li>Proven track record of developing talent fostering collaboration and driving strategic data science initiative across the organization.</li></ul>Compensation range: The salary range for this position is: $189,370 - $361,950.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director Data Scientist – Bank AI/ML (Model Development)

May include;<ul> <li>Receive and Load Product</li> <li>Operate Forklift as needed to load/unload products</li> <li>Ensure all items are received per procedure and stocked</li> <li>Ensure all items being loaded/shipped are per procedures</li> <li>Maintain Inventory and Prepare Cycle Counts</li> <li>Maintain Warehouse and Forklift by following required maintenance and housekeeping and Safety procedures</li> <li>Control damage and inventory</li> <li>Ability to drive forklift safely</li> <li>Ability to complete Will Calls</li> <li>Responsible for completing required paperwork</li> <li>Ability to complete a daily Pre &Post shift Forklift inspection</li> <li>Proper PPE and uniform must be worn at all times during each shift</li> <li>Assist Customers and CSRs as needed.</li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. e Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Warehouse Associate

Position Summary The Residential Fireplace Installer is responsible for the safe and professional installation, troubleshooting, and servicing of hearth products for Williams dealers and residential customers. This role requires mechanical aptitude, physical agility, and a commitment to delivering exceptional customer service. Installers work closely with internal staff and external clients to ensure timely and accurate completion of installations in accordance with company standards and safety regulations. Position Responsibilities May include; <ul> <li>Install and troubleshoot fireplaces and related hearth products at residential sites</li> <li>Communicate professionally with customers and internal staff via phone, text, and email</li> <li>Follow installation procedures and complete tasks as directed by manager or trainer</li> <li>Review manuals, building codes, and technical documents to confirm installation requirements</li> <li>Use electronic scheduling systems via smartphone or tablet to manage daily tasks</li> <li>Operate hand tools, battery-powered tools, and AC-powered tools safely and effectively</li> <li>Utilize ladders, scaffolding, lifts, and harnesses to access elevated areas such as roofs, attic spaces, and chases</li> <li>Work in confined or elevated spaces including crawl spaces, ducts, and above ceilings</li> <li>Handle and install materials such as manufactured fireplaces, mantels (wood and cast), stone surrounds, metal venting, sheet metal, and gas lines</li> <li>Maintain a clean and organized work environment</li> <li> Phone Program/Business use: Company Provided Device or Personal Device Reimbursement </li> <li>Perform additional duties as assigned by the Installation Services Manager, GM of Hearth Products, or other senior leadership</li> </ul>Nature & Scope<ul> <li>Works within well-defined instructions</li> <li> Uses established procedures and works under supervision to perform assigned tasks </li> <li> Work is closely supervised </li> </ul>Knowledge & Skills<ul> <li>Proficient in the use of hand tools, battery-powered tools, and AC-powered tools</li> <li>Comfortable using ladders, scaffolding, lifts, and harnesses (when required) to access elevated areas such as roofs, attic spaces, and chases</li> <li>Physically capable of working in challenging positions including climbing up to 40 feet, navigating crawl spaces, ducts, and above-ceiling areas</li> <li>Experience handling and installing materials such as manufactured fireplaces, wood and cast mantels, natural stone surrounds, metal venting, sheet metal, and gas lines</li> <li>Strong attention to detail and commitment to safety protocols</li> <li>Effective verbal and written communication skills for interacting with customers and internal staff</li> <li>Ability to follow well-defined instructions and established procedures</li> <li>Comfortable working under close supervision while maintaining a high level of professionalism</li> <li>Willingness to learn new technologies, tools, and installation methods</li> <li>Dependable, self-motivated, and able to work both independently and as part of a team</li> </ul>Competency Experience 0-2 years of relevant trades experience Education/Certification High school diploma or GED equivalent People Management No Physical Requirements / Work Environment<ul> <li>Must be able to safely and effectively perform all primary job responsibilities in a physically demanding environment</li> <li>Ability to lift, carry, and maneuver materials weighing up to 75 lbs, including repetitive handling and team lifts for heavier items</li> <li>Comfortable working in elevated and confined spaces such as roofs, chases, attics, crawl spaces, ducts, and above ceilings</li> <li>Capable of climbing ladders, scaffolding, and operating high-lift equipment up to 40 feet</li> <li>Regular use of safety equipment including ladders, scaffolding, lifts, and harnesses (when required) to access elevated work areas</li> <li>Skilled in handling and installing a variety of materials including manufactured fireplaces, wood and cast mantels, natural stone surrounds, metal venting, sheet metal, and gas lines</li> <li>Proficient in the use of hand tools, battery-powered tools, and AC-powered tools in both indoor and outdoor environments</li> </ul>Reports To: Manager, Installation Services Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Hearth Installer- Residential/ New Construction Fireplaces

Position Summary The Warehouse Associate is responsible for off-loading, put-away, picking and staging of equipment and parts while providing professional quality customer service to all internal and external customers. The warehouse associate is accountable for the movement of all materials within the warehouse and overall appearance while ensuring to meet all safety protocols. Position Responsibilities May include;<ul> <li>Safely and efficiently operate forklift and additional warehouse equipment to load/unload/transfer material and product without causing damage within the warehouse and to/from delivery trucks</li> <li>Ensure all items are received per procedure and stocked in assigned locations</li> <li>Maintain Inventory and Prepare Cycle Counts</li> <li>Complete Will Calls</li> <li>Responsible for timely and accurate completion of paperwork and transaction entries</li> <li>Proper PPE and uniform must be worn at all times during each shift</li> <li>Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections. Alert manager of any concerns immediately.</li> <li>Assist Customers and CSRs as needed</li> <li>Follow standard operating procedures, established work processes and Company policies</li> <li>Perform additional tasks as required</li> </ul>Knowledge & Skills<ul> <li>Effective verbal and written communication skills</li> <li>High level of attention to detail and surroundings</li> <li>Basic Computer skills including data entry to process transactions and generate reports and orders</li> <li>Ability to successfully process (ex. Loading and Unloading) products</li> <li>Ability to operate a forklift safely and work in a fast-paced warehouse</li> <li>Ability to pass Prove It and driving test</li> <li>Must be eligible to be forklift certified in house within 30 days </li> <li>Effective verbal and written communication skills</li> <li>High level of attention to detail and surroundings</li> <li>Basic Computer skills including data entry to process transactions and generate reports and orders</li> <li>Ability to understand and follow work instructions, policies and procedures</li> <li>Be dependable, work well in a team environment, and establish positive working relationships with employees and customers</li> <li>Ability to work in warehouse that is not climate controlled</li> </ul>Experience<ul> <li>1 plus years of warehouse experience</li> <li>1 plus years industrial forklift experience strongly preferred.</li> </ul>Education/Certification<ul> <li>High School diploma or GED</li> <li>Must have Valid driver's license</li> </ul>People Management No Physical Requirements / Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations. The ability to lift and carry items weighing up to 40 lbs or lift lighter items repetitively or perform 2 man lifts for heavier items. The ability to stand or walk for extended periods of time. Reports To: Warehouse Manager Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Warehouse Associate position for our Branch Operations group located at our Wesley Chapel, FL branch. The Warehouse Associate is responsible for off-loading, put-away, picking and staging of equipment and parts while providing professional quality customer service to all internal and external customers. The warehouse associate is accountable for the movement of all materials within the warehouse and overall appearance while ensuring to meet all safety protocols. Why work with us? <ul> <li>Benefits are effective on day one for all full-time direct hires</li> <li> Training programs are available to help guide team members and develop new skills </li> <li> Growth Opportunities - there is immense opportunities to grow your career </li> <li> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. </li> </ul>Responsibilities may include:<ul> <li> Safely and efficiently operate forklift and additional warehouse equipment to load/unload/transfer material and product without causing damage within the warehouse and to/from delivery trucks. </li> <li> Ensure all items are received per procedure and stocked in assigned locations. </li> <li> Maintain Inventory and Prepare Cycle Counts </li> <li> Complete Will Calls </li> <li> Responsible for timely and accurate completion of paperwork and transaction entries </li> <li> Proper PPE and uniform must be worn at all times during each shift. </li> <li> Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections. Alert the manager of any concerns immediately. </li> <li> Assist Customers and CSRs as needed. </li> <li> Follow standard operating procedures, established work processes and Company policies. </li> <li> Perform additional tasks as required </li> </ul>Nature and Scope: <ul> <li> Takes direction from lead/Supervisor. </li> <li> Works within well-defined instructions. </li> </ul>Knowledge & Skills: <ul> <li> Effective verbal and written communication skills </li> <li> High level of attention to detail and surroundings </li> <li> Basic Computer skills include data entry to process transactions and generate reports and orders. </li> <li> Ability to successfully process (ex. Loading and Unloading) products. </li> <li> Ability to operate a forklift safely and work in a fast-paced warehouse. </li> <li> Ability to pass Prove It and driving test. </li> <li> Must be eligible to be forklift certified in house within 30 days. </li> <li> Effective verbal and written communication skills </li> <li> High level of attention to detail and surroundings </li> <li> Basic Computer skills include data entry to process transactions and generate reports and orders. </li> <li> Ability to understand and follow work instructions, policies, and procedures. </li> <li> Be dependable, work well in a team environment, and establish positive working relationships with employees and customers. </li> <li> Ability to work in warehouse that is not climate controlled </li> </ul>Experience: <ul> <li> 1 plus years of warehouse / logistics experience </li> <li> 1 plus years industrial forklift experience strongly preferred </li> </ul>Education: <ul> <li> High School diploma or GED </li> <li> Must have Valid driver's license </li> </ul>Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations. </li> <li> Pass pre-employment physical. </li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

WAREHOUSE ASSOCIATE

May include; &bull; Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts. &bull; Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. &bull; Provide excellent customer service via walk-ins, phone calls and e-mails; includes product/order information, sales, warranties and returns. &bull; Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. &bull; Recommend alternate products based on cost, availability or specifications as needed. &bull; Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments. &bull; Generate new and repeat sales by providing product and technical information in a timely manner. &bull; Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. &bull; Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed. &bull; Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. &bull; Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe. &bull; Maintain records and prepare reports on sales activities. &bull; Periodically reach out to customers to determine satisfaction with the organization, products and services &bull; Monitor competitive activity and trends within territory. &bull; Expand knowledge of HVAC products and keep current with latest trends within the industry &bull; Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. &bull; Understand and follow work instructions, operating procedures and company policies. &bull; Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift. &bull; Perform additional tasks as assigned. Pay Range &bull; $22.50 - $23.31 hourly Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Customer Service Representative/Inside Sales Representative

Position Summary: Maintenance Technicians provide technical support, troubleshoot, repair, maintain, and rebuild machines, perform preventative maintenance duties as assigned, and respond to breakdowns in a professional and timely manner while following all safety protocols. Working knowledge of PLC's, HMI's, Electrical, Hydraulic and Pneumatic systems. Demonstrates an awareness of the relative urgency of tasks and responds accordingly. Resolves routine questions and problems, coordinates complex issues to others. Independently performs assignments after given instructions as to results expected. Why work with us?<ul> <li>Benefits are effective on day one for all full-time direct hires.</li> <li>Training programs are available to help guide team members and develop new skills.</li> <li>Growth Opportunities - there is immense opportunities to grow your career.</li> <li>You will be part of a Global Company - our family brands are backed by Daikin Industries, LTD.</li> </ul>Position Responsibilities may include:<ul> <li>Repair, maintain, and rebuild all production equipment, including electrical, hydraulic, and pneumatic systems</li> <li>Coordinate maintenance processes with the production department in a way in which the production output and packaging are least affected</li> <li>Respond to calls from production and management to make repairs</li> <li>Perform established preventative maintenance programs</li> <li>Assist with all aspects of new equipment installation</li> <li>Assist management with scheduling maintenance projects</li> <li>Maintain accurate and complete departmental records</li> <li>Record all work in Fiix CMMS</li> <li>Read and interpret mechanical drawings, construction drawings, machine manuals, electrical blueprints/schematics</li> <li>Ensure all equipment adheres to all applicable safety requirements</li> <li>Follow all safety protocols and maintain good 6S housekeeping standards</li> <li>Work with contractors as needed</li> <li>Perform additional projects/duties to support ongoing business needs</li> </ul>Nature & Scope:<ul> <li>Works under direct supervision and follows written/verbal instructions to accomplish assigned tasks</li> <li>Independently performs assignments after given general instructions as to results expected</li> <li>Resolves routine questions and problems, coordinates complex issues to others</li> <li>Demonstrates an awareness of the relative urgency of tasks and responds accordingly</li> </ul>Knowledge & Skills:<ul> <li>Safe work habits, following proper LOTO and other OSHA requirements</li> <li>Mechanical and electrical troubleshooting and repair</li> <li>Must have own and work with maintenance tools, including 480-volt and 3-phase electric voltmeter</li> <li>Ability to work with electrical circuits including 24-volt controls, 120-240 volt, single- and three-phase service</li> <li>Capable of using programmable logic controllers to troubleshoot and repair equipment</li> <li>Ability to work under pressure and ability to synthesize complex or diverse information</li> <li>Must be able to read and understand written and verbal policy, instruction, and directions in English</li> <li>Basic ability to use Windows-based computer systems</li> <li>Ability to perform alignment of belts, chains, and shafts</li> <li>Ability to replace bearings and leadscrews</li> <li>Able to use a variety of hand and power tools</li> <li>Read and comply with work orders</li> <li>Have basic electrical skills and knowledge (such as reading a meter and testing fuses)</li> <li>Able to install and repair light curtains and scanners so they function properly</li> <li>Able to perform minor electrical repairs on production equipment such as frayed cords, switches, and sensors</li> <li>Able to PM equipment in assigned area</li> <li>Knowledgeable in 6S standards</li> <li>Ability to apply good judgment, strong work ethics, and integrity on the job</li> </ul>Experience: 0-2 years of experience in:<ul> <li>Industrial maintenance</li> <li>Pneumatic and hydraulic systems</li> <li>DC drives, servos, solenoids, photo eyes, relays, limit switches, and electric motors</li> <li>PLC systems, preferably Allen Bradley, Siemens, and Direct Logic</li> <li>Industrial welding: repair as well as fabrication, MIG, TIG</li> </ul>Education/Certification:<ul> <li>High school diploma or GED</li> <li>Associates degree in electrical or mechanical field or graduation from a trade school, any certifications are a plus, preferred but not mandatory</li> </ul>People Management: No Physical Requirements/Work Environment:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations</li> </ul>Reports To: Maintenance Supervisor and Manager Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Include a statement on commitment to diversity and inclusivity. #ZR1 #IND123

Quietflex Maintenance Technician - 3rd Shift

Thermal Supply is a Daikin Comfort Technology company with 23 locations in the Pacific Northwest. Thermal is a wholesaler of heating, air conditioning equipment parts, refrigeration and supplies. This position is located in Salem, OR. The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Position Responsibilities may include: <ul> <li>Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. </li> <li>Provide excellent customer service via face to face, phone calls and e-mails. </li> <li>Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. </li> <li>Recommend alternate products based on cost, availability or specifications as needed. </li> <li>Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. </li> <li>Generate new and repeat sales by providing product and technical information in a timely manner. </li> <li>Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. </li> <li>Provide accurate information regarding availability of in-stock items. </li> <li>Assist customers with warranties and returns. </li> <li>Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. </li> <li>Train new customer service / inside sales representatives. </li> <li>Periodically reach out to customers to determine satisfaction with the organization, products, and services </li> <li>Maintain records and prepare reports on sales activities. </li> <li>Expand knowledge of HVAC products and keep current with latest trends within the industry </li> <li>Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. </li> <li>Understand and follow work instructions, operating procedures, and company policies. </li> <li>Participate in additional projects/activities to support ongoing business needs. </li> </ul>Nature & Scope: <ul> <li>Works within well-defined instructions </li> <li>Uses established procedures and works under supervision to perform assigned tasks </li> <li>Work is closely supervised </li> </ul>Knowledge & Skills: <ul> <li>Extensive knowledge of HVAC equipment/products is required </li> <li>General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications </li> <li>Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; </li> <li>Positive, professional attitude, handling difficult customers with ability to diffuse negative situations </li> <li>Good phone etiquette and e-mail etiquette </li> <li>Ability to deal with high-volume customer traffic </li> <li>Effective verbal skills - must be able to explain fairly technical parts of information clearly </li> <li>Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders </li> <li>Effective organizational skills and time management skills including ability to prioritize and multi-task </li> <li>High level of attention to detail and accuracy </li> <li>Ability to establish positive working relationships with internal and external customers and employees </li> <li>Ability to use good judgment and strong work ethics and integrity on the job </li> <li>Ability to understand and follow procedures, work instructions, and company policies </li> </ul>Experience:<ul> <li>6+ years of progressive sales experience </li> <li>5 plus years in the HVAC industry </li> </ul>Education/Certification: <ul> <li>High School diploma or GED equivalent, some college preferred - HVAC certification preferred </li> </ul>People Management: No Physical Requirements / Work Environment: <ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations </li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

CSR INSIDE SALES 1

The Branch Manager Trainee's Responsibilities include taking direction from multiple sources to learn all aspects of the branch operations and branch manager position. This will include either shadowing to fulfilling the duties of each role within the branch up to and including graduation to the role of Branch Manager. The BMT is a strong team player, results oriented, has a dedication to excellence and a sense of urgency to achieve business objectives. Position Responsibilities may include, in addition to; Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts. Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Provide excellent customer service via walk-ins, phone calls and e-mails. Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. Periodically reach out to customers to determine satisfaction with the organization, products and services Maintain records and prepare reports on sales activities and manage inventory levels. Expand knowledge of HVAC products and keep current with latest trends within the industry Learn the roles and responsibilities of all functions and responsibilities within the branch including: CSRs/Inside Sales Representatives, Warehouse Associates, Drivers and Branch Manager. CSR - Counter duties: Face to face interaction with customers, complete transactions using Mincron; etc. Warehouse duties: safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders - Will Call; etc. Driver duties: delivery process, documentation procedures, DOT regulations and internal safety protocols Branch Manager duties: Learn employee relations, timekeeping, inventory control, asset protection; etc. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. Ensure branch showroom is adequately stocked, cleaned and organized as well as the warehouse and showroom and ensure there are no safety hazards Perform other duties as assigned Nature & Scope: Possesses a broad theoretical job knowledge typically obtained through advanced education Has no discretion to deviate from established procedures by performing structured work assignments Work is closely supervised Problems faced are not typically difficult nor complex Explains facts, policies and practices related to job area Knowledge & Skills: Knowledge of MS Office including Word, Excel and Power Point. Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations Developing rapport and effective listening skills including high level of professionalism - patience, poise and tact Effective verbal and written communication skills. Effective organizational skills and time management skills including ability to prioritize and multi-task. High level of attention to detail and accuracy Ability to establish positive working relationships with internal and external customers and employees. Ability to develop leadership skills including delegation, performance management and personnel development Ability to use good judgement and strong work ethics and integrity on the job. Knowledge of HVAC equipment / products is preferred Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner Ability to understand and follow procedures, work instructions and company policies Competency: Experience: 1 - 3 years customer service, retail or HVAC preferred Education/Certification: Bachelor's degree in business - Prefer degree in Business, Sales, HVAC related field OR equivalent experience People Management: No Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Manager, Regional Operations (ROM) Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Branch Manager Trainee

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for Branch Manager Trainee position for our Branch Operations group located at our E. Orlando, FL branch. The Branch Manager Trainee's Responsibilities include taking direction from multiple sources to learn all aspects of the branch operations and Branch Manager position. This will include either shadowing or fulfilling the duties of each role within the branch up to and including graduation to the role of Branch Manager. The BMT is a strong team player, results oriented, has a dedication to excellence and a sense of urgency to achieve business objectives. Online assessment required for consideration. Why work with us?<ul> <li> > Benefits are effective on day one for all full-time direct hires.</li> <li> > Training programs are available to help guide team members and develop new skills.</li> <li> > Growth Opportunities - there are immense opportunities to grow your career.</li> <li> > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. </li> </ul>Responsibilities may include:<ul> <li> Help build branch sales by contributing to outbound calling, maintaining customer accounts, and driving new business. Inform customers of product launches, services and programs to grow walk-in business over the counter. Conduct outbound calls to existing and lost customer accounts. </li> <li>Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.</li> <li>Provide excellent customer service via walk-ins, phone calls and e-mails.</li> <li>Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates. Ensure accuracy of information being entered to guarantee correct item(s) are ordered.</li> <li>Periodically reach out to customers to determine satisfaction with the organization, products and services.</li> <li>Maintain records, prepare reports on sales activities and manage inventory levels.</li> <li>Expand knowledge of HVAC products and keep current with latest trends within the industry.</li> <li>Learn the roles and responsibilities of all functions within the branch including CSRs/Inside Sales Representatives, Warehouse Associates, Drivers and Branch Manager.</li> <ul> <li>CSR - Counter duties: Face-to-face interaction with customers, complete transactions using Mincron; etc.</li> <li>Warehouse duties: safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders - Will Call; etc.</li> <li>Driver duties: delivery process, documentation procedures, DOT regulations and internal safety protocols.</li> <li>Branch Manager duties: Learn employee relations, timekeeping, inventory control, asset protection; etc.</li> </ul> <li>Work positively with all levels of management and peers to ensure all departments are working as an effective team to deliver the highest level of service possible.</li> <li>Ensure branch showroom is adequately stocked, cleaned and organized.</li> <li>Ensure the warehouse is organized, clean, and safe.</li> <li>Perform other duties as assigned.</li> </ul>Nature and Scope:<ul> <li>Possesses a broad theoretical job knowledge typically obtained through advanced education.</li> <li> Performs structured work assignments and ensures all company policies and procedures are followed. Work is closely supervised.</li> <li>Problems faced are typically neither difficult nor complex.</li> <li>Explains facts, policies and practices related to job area.</li> </ul>Knowledge & Skills:<ul> <li>Knowledge of MS Office including Word, Excel and Power Point.</li> <li>Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete.</li> <li>Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.</li> <li>Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.</li> <li>Develops rapport and exhibits effective listening skills including a high level of professionalism - patience, poise and tact.</li> <li>Effective verbal and written communication skills.</li> <li>Effective organizational skills and time management skills including ability to prioritize and multi-task.</li> <li>High level of attention to detail and accuracy.</li> <li>Ability to establish positive working relationships with internal and external customers and employees.</li> <li>Ability to develop leadership skills including delegation, performance management and personnel development.</li> <li>Ability to use good judgement and strong work ethics and integrity on the job.</li> <li>Knowledge of HVAC equipment / products is preferred.</li> <li>Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.</li> <li>Ability to understand and follow procedures, work instructions and company policies.</li> </ul>Experience:<ul> <li>1 - 3 years customer service, retail or HVAC preferred.</li> </ul>Physical Requirements/Work Environment:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations.</li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

BRANCH MANAGER TRAINEE

The Accounts Payable Analyst's duties include processing invoices for payments, past due invoice follow up via internal resources, performing weekly and monthly duties assigned, as well as ad hoc requests and analysis as requested by management. May include: <ul> <li>Perform data entry, inquiries, payment processing, and analysis using multiple software solutions and platforms which facilitate electronic processing of invoices </li> <li>Monitor and resolve exceptions to meet daily KPIs using the OnBase platform including Brainware </li> <li>Work in the ERP system (Infor XA) for Daikin Manufacturing and (Mincron) for Daikin Distribution </li> <li>Work in other AP invoice Portals: Coupa/Daikin G-1/SupplierNet/ Misc. Vendor Uploads/ERS & Consignment </li> <li>Inquiries/entries into Payment Portals: MUFG Bank/FIS Global/Intracompany Netting account </li> <li>Communicate with Procurement or non-PO Approvers to troubleshoot / facilitate / streamline processing. </li> <li>Knowledge of and efforts made to communicate/enroll vendors in electronic payment methods: ACH/Vcard </li> <li>Communicate to internal/external customers via dedicated e-mailbox inquiry addresses </li> <li>Enroll vendors in AP Vendor Portal for payment status inquiries </li> <li>Communicate with internal and external customers to improve invoice processing and migrate to electronic payments </li> <li>Resolve payment issues as needed in a timely manner </li> <li>Work with suppliers to improve quality of electronic invoices where needed</li> <li>Process invoices accurately and in a timely manner </li> <li>Match accounts payable invoices with purchase orders, research discrepancies, and process in a timely and accurate manner </li> <li>Seek clarification and/or information as needed to accurately enter accounting data </li> <li>Compile and sort source documents, such as invoices, statements and checks </li> <li>Collaborate with Procurement and Receiving as needed to resolve exceptions </li> <li>Maintain standard of service level in response time to internal and external customers </li> <li>Use various excel queries to research and resolve exceptions in the ERP system </li> <li>Reconcile vendor statements using V-lookup function </li> <li>Perform various tasks including computing, classifying, recording, and verifying numerical data for use in maintaining transaction level detail in accounting records. </li> <li>May serve as a resource to others with less experience </li> <li>Work on other Accounts Payable Projects as directed </li> </ul>Nature & Scope: <ul> <li>Applies practical knowledge of job area typically obtained through advanced education and work experience </li> <li>Encouraged to seek continuous improvements </li> <li>Performs a range of mainly straightforward assignments </li> <li>Works independently with general supervision </li> <li>Problems faced are difficult but not typically complex </li> </ul>Knowledge & Skills:<ul> <li>Proactive and willingness to contribute to process improvements </li> <li>Effective communication skills both verbal and written including business acumen </li> <li>Proven organizational and time management skills </li> <li>Ability to multi-task and willingness to learn new skills </li> <li>Proficiency with MS Office Word and Excel (Pivot tables and V-lookup) </li> <li>High level of attention to detail and accuracy </li> <li>Team oriented person who can problem solve and identify root cause of problem and take preventative action </li> <li>Ability to work effectively in a high growth environment and a rapidly changing organization </li> <li>Ability to communicate (read, write and speak English) effectively, professionally and friendly in a business environment </li> <li>Perform assigned work in accordance to company policies, procedures and internal controls </li> <li>Demonstrate basic PC skills and input data into ERP system </li> <li>Demonstrate basic organizational and time management skills </li> <li>Take directions and display a willingness to learn </li> </ul>Competency: Experience: <ul> <li>1-2 years of related experience and/or training in Accounts Payable </li> <li>Proven experience using Excel to import/export and analyze data, use formulas, V-look-up, create Pivot tables, Graphs. etc </li> </ul>Education/Certification: <ul> <li>HS diploma or GED equivalent required </li> <li>AA/AS Degree preferred </li> </ul>People Management: No Physical Requirements / Work Environment:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations </li> </ul>Reports To: <ul> <li>Supervisor, Accounts Payable </li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Analyst A P, Level 2

Summary At Advanced Accelerator Applications, a Novartis company, we are committed to leading innovation in nuclear medicine and delivering the next generation of targeted radioligand therapy to cancer patients. We are looking for experienced Manufacturing professionals to help us reach our ambitious goals. The Engineering & Maintenance Technician I/II is responsible for performing corrective and preventative maintenance and support services for the building(s) and all equipment for a GMP Radioligand Therapies Production Facility. Responsible for reliable, efficient, and sustained operation of the facility and all equipment. Additionally supports current project operations and site goal objectives and ensures compliance with regulatory, corporate, and site requirements related to their functional area. Location: Onsite The working shift will be adjusted (1st or 2nd) after initial onboarding and training completion. About the Role Major accountabilities: &bull; Adhere to Novartis Quality Policies and procedures as they pertain to the position to ensure that all products are safe, pure, effective and of the highest quality. &bull; Perform a wide range of maintenance repair activities on production equipment, lab equipment and building management systems. &bull; Assist in troubleshooting and repair of process equipment (example: containment isolator systems, filling line equipment and associated utility connections) which may include mechanical, electrical wiring, pneumatics, motors, pumps, vacuum systems, HVAC, control systems, compressed gases, filling line, under little to no supervision. &bull; Interpret P&IDs, equipment/system layouts, wiring diagrams, and specifications in planning and performing maintenance and repairs. &bull; Support 24x7 site-based operations after startup. &bull; Write/revise accurate operational procedures, training documents and maintenance procedures for various production and utility systems. &bull; Provide radiation safety program support, responsible for calibration and functionality of all radiation detection equipment &bull; Completes Equipment Work Order Thoroughly, and Accurately and Documents them in the System &bull; Supply information and technical data for securing spare parts. &bull; Provide responsive customer support with emphasis on customer satisfaction. &bull; Perform startup and commissioning activities as required. &bull; Support and/or perform investigations / deviations from an engineering/maintenance perspective and help with data for timely closure of deviations and CAPAs &bull; Perform preventative and corrective maintenance on manufacturing process related equipment within a cleanroom environment. &bull; Complete and provide accurate documentation, as required in cGMP operations. &bull; Oversee work and provide training of less experienced maintenance technicians and/or new technicians. &bull; Other related duties as assigned. &bull; Use of CMMS system for documentation of relevant work. The salary for this position is expected to range between $22.84 and $42.45 per hour for the Engineering & Maintenance Technician I and is expected to range between $30.58 and $56.82 per hour for the Engineering & Maintenance Technician II. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Minimum Requirements: Engineering & Maintenance Technician I &bull; High School diploma or equivalent is required; Bachelor's Degree is preferred. &bull; 1+ years of relevant hands-on plant maintenance experience in a regulated GMP environment is required. &bull; Previous aseptic fill/finish and/or radio pharmacy experience is preferred. &bull; Previous pharmaceutical or medical device experience is preferred. &bull; Completed training in radioactive or hazardous materials environment is preferred. &bull; Must be able to adhere to all applicable procedures, company policies and any other quality or regulatory requirements. (For example: OSHA, DEA, FDA, EMEA, ANVISA, HS&E, etc.) &bull; Experience working in a team environment, with excellent communication and organizational skills. &bull; Proficient computer skill utilizing MS Office suite applications, Building Management Systems, and Computerized Maintenance Management Systems (CMMS) or similar system. &bull; Ability to climb ladders and lift up to 50 lbs. &bull; Wear and work in protective clothing, including respiratory protection, confined space entry and clean room environments. &bull; Must be flexible to work nights, weekends, and holidays as required. This will be a shift-based position. Engineering & Maintenance Technician II &bull; High School diploma or equivalent is required; Bachelor's Degree is preferred. &bull; 2+ years of relevant hands-on plant maintenance experience in a regulated GMP environment is required. &bull; Previous pharmaceutical or medical device experience is required. &bull; Previous aseptic fill/finish and/or radio pharmacy experience is highly preferred. &bull; Completed training in radioactive or hazardous materials environment is highly preferred. &bull; Must be able to adhere to all applicable procedures, company policies and any other quality or regulatory requirements. (For example: OSHA, DEA, FDA, EMEA, ANVISA, HS&E, etc.) &bull; Experience working in a team environment, with excellent communication and organizational skills. &bull; Proficient computer skill utilizing MS Office suite applications, Building Management Systems, and Computerized Maintenance Management Systems (CMMS) or similar system. &bull; Ability to climb ladders and lift up to 50 lbs. &bull; Wear and work in protective clothing, including respiratory protection, confined space entry and clean room environments. &bull; Must be flexible to work nights, weekends, and holidays as required. This will be a shift-based position. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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