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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

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Data Center Technician

Responsibilities: • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. • This person will be responsible for handling inbound calls pertaining to insurance servicing questions. • Will receive questions from borrowers, insurance agents and financial institutions. • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. • Majority of calls will be in regards to payment and/or coverage questions. • The CSR must be able to multi-task between various systems to research and document the phone calls. • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) • Efficient in using a windows PC computer and navigating their software system (super easy to learn) • typing: at least 35 WPM • Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) • internet connection - will be required to train remote and work remote. • Reliable transportation NICE TO HAVE: • 2+ years of call center experience • Insurance or mortgage background

Customer Service Representative

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Claims Litigation Manager you will be responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy.What you'll do:<ul><li>Manage moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.</li><li>Apply intermediate knowledge of claims litigation processes.</li><li>Proactively manage litigation and acts as liaison with members, internal and external counsel.</li><li>Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.</li><li>Represent USAA at mediations, case conferences, and/or trials.</li><li>Review, audit, and approve legal fees and expenses.</li><li>Partner and/or direct law firm vendors to facilitate timely lawsuit resolution.</li><li>Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.</li><li>Recognize and solves routine and intermediate issues arising out of legal case management.</li><li>Follow practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.</li><li>Interact with membership, attorneys and management to advise on moderately complex litigation.</li><li>Ensure members receive high levels of service from themselves and law firm vendors.</li><li>May act as an informal resource for team members.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years work experience handling liability and first party claims or progressive experience in litigation.</li><li>2 years customer contact experience.</li><li>Claims adjusters license in assigned state or ability to obtain license within 3 months.</li><li>Demonstrated negotiation and customer service skills.</li><li>Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.</li><li>Knowledge of P&C policies state laws.</li><li>Knowledge of regulatory compliance related to claims and claims litigation.</li><li>Experience handling large losses auto, property or commercial.</li><li>Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.</li></ul>What sets you apart:<ul><li>3+ years Property claim handling experience.</li><li>3+ years Subrogation and arbitration claim handling experience.</li><li>1 + years Recovery Litigation and/or Litigation experience to include paralegal experience and managing through trial.</li><li>1+ years working with 3rd party Suppliers.</li></ul>Compensation range: The salary range for this position is: $85,040 - $153,080.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Claims Litigation Manager (Third Party Property Subrogation) - Hybrid

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThere is 1 position available.As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano, TX, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support 3rd Party Injury. What you'll do:<ul><li>Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).</li><li>Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.</li><li>Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.</li><li>Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.</li><li>Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.</li><li>Develop communication plans for customers and internal stakeholders.</li><li>Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.</li><li>Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.</li><li>Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.</li><li>Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. </li><li>Provide mentorship and guidance support for team and applicable business partners.</li><li>Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.</li><li>Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.</li><li>Experience in implementing and sustaining change/improvements (change champion).</li><li>Hands on experience with Process Mapping and Modeling and creating and validating process documentation.</li><li>Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.</li><li>Demonstrated experience with Lean, Business Process Management, or similar methodology.</li><li>Demonstrated experience with utilizing various systems to collect and analyze data.</li></ul>What sets you apart:<ul><li>3+ years of Third-party Injury claims experience.</li><li>Experience handling moderate to complex claims.</li><li>Demonstrated subject matter expertise of Third-party medical bill audit tool and processes.</li><li>Proven ability to analyze data to identify process improvement opportunities.</li><li>Proven ability to influence decision making through data supported recommendations.</li><li>Demonstrated ability to prioritize work and achieve deadlines.</li><li>Strong communication skills with the ability to present up to senior level executives.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation range: The salary range for this position is: $93,770 - $179,240.  USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Process Owner Senior - 3rd Party Injury

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityThere are 2 positions available.As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support Claims Litigations. What you'll do:<ul><li>Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).</li><li>Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.</li><li>Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.</li><li>Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.</li><li>Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.</li><li>Develop communication plans for customers and internal stakeholders.</li><li>Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.</li><li>Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.</li><li>Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.</li><li>Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. </li><li>Provide mentorship and guidance support for team and applicable business partners.</li><li>Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.</li><li>Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.</li><li>Experience in implementing and sustaining change/improvements (change champion).</li><li>Hands on experience with Process Mapping and Modeling and creating and validating process documentation.</li><li>Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.</li><li>Demonstrated experience with Lean, Business Process Management, or similar methodology.</li><li>Demonstrated experience with utilizing various systems to collect and analyze data.</li></ul>What sets you apart:<ul><li>P&C Litigation Claims Operations and/or Optimization experience. </li><li>2+ years Manager, Claims Operations experience.</li><li>Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes.</li><li>Proven ability to use analytical tools and data to inform business decisions.</li><li>Proven thought leader.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation range: The salary range for this position is: $93,770 - $179,240.  USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Process Owner Senior - Litigations

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The Opportunity<div></div><div><div><div><div><div><div><div><div><div>We are currently seeking a dedicated Assistant General Counsel on our Enterprise Litigation team.As a dedicated Assistant General Counsel, be responsible for providing legal counsel to business unit leadership within USAA by identifying and analyzing legal issues and communicating effective legal advice. Proactively engages with business clients to better understand USAA’s strategic and operational objectives. Engages and collaborates with internal stakeholders within business units and the Chief Legal Office. Works independently on matters of significance to the organization.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, and Colorado Springs, CO. Relocation assistance is not available for this position.What you'll do:<ul><li>Provides legal counsel to support business objectives and mitigate regulatory, compliance and litigation risk to USAA. Leads complex legal assignments with a high level of business impact and delivers appropriate solutions.</li><li>Effectively communicates with stakeholders and varying levels of leadership in both verbal and written forms. Produces clear and concise legal positions. </li><li>Proactively monitors and analyzes changes in laws, regulations and industry and advises appropriate organizational leadership of such changes in a timely manner.</li><li>Proactively collaborates across USAA and the Chief Legal Office to mitigate risk. </li><li>Works effectively with outside counsel or contract professionals to complete assignments.</li><li>May assist more senior attorneys in providing advice and counsel on highly complex matters.</li><li>Ensures escalation of matters presenting more significant risk to more senior attorneys.</li><li>Serves as a resource to less experienced team members.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree from an accredited school.</li><li>Juris Doctor degree from an accredited law school required.</li><li>Licensed and in good standing to practice law in one state or a territory of the USA.</li><li>6 years of relevant experience with at least 4 years of experience as a practicing attorney.</li><li>Ability to communicate legal advice effectively to business partners.</li></ul>What sets you apart:<ul><li>Four years of experience handling a complex litigation docket to include first-chair bad faith litigation experience or in-house management experience involving the products or business operations of personal lines insurance companies (auto, property, life) and class actions.</li><li>Experience analyzing insurance claims handling practices and claim files for personal lines insurance products.</li><li>Excellent proficiency with rules of civil procedure and evidence, e-discovery processes, and institutional document production and retention issues.</li><li>US military experience with skills related to one of the following MOS’s: Navy (JAG Corp Officer), Marines (4402, 4405, 4406,4410, 4411, 4417), Army (27A), USAF (51JX / 5J0X1)</li></ul>Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).</div></div></div></div></div></div></div></div></div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Assistant General Counsel (Enterprise Litigation)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityUSAA is enhancing its digital experience to better serve our members' evolving needs. To support this, our marketing analytics team is expanding its focus to encompass the with a focus on paid media optimization to drive maximum efficiency & growth. We're seeking a Paid Media Decision Science Analyst to be a foundational member of our marketing team, playing a key role in shaping data-driven improvements across our digital sales experience.In this role, you'll leverage your advanced marketing analytics skills to deliver impactful insights and scalable frameworks that translate data into actionable strategies. This is a fantastic opportunity for a candidate with a strong blend of technical expertise and business understanding, capable of building trust through data and empowering decision-making throughout the organization.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.</li><li>Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.</li><li>Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. </li><li>Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management.</li><li>Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.</li><li>Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).</li><li>Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.</li><li>Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.</li><li>Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.</li><li>Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance)  OR  Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance).</li><li>Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.</li><li>Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li></ul>What sets you apart:<ul><li>2+ years experience in paid media analytics and in-platform experience.</li><li>Web Analytics Tools:  Google analytics, Adobe analytics</li><li>Tagging:  Teailum, GTM, etc.</li><li>Journey analysis (mining clickstream & behavioral data).</li><li>SQL required and python a plus.</li><li>Predictive modeling experience</li></ul>Compensation range: The salary range for this position is: $93,770 - $179,240.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Performance Marketing Analyst - Mid Level

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityOur Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.</li><li>Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.</li><li>Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. </li><li>Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management.</li><li>Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.</li><li>Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).</li><li>Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.</li><li>Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.</li><li>Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.</li><li>Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance)  OR  Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance).</li><li>Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.</li><li>Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.</li></ul>What sets you apart:<ul><li>Familiarity with Marketing Attribution and Media Mix Modelling techniques.</li><li>Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization. </li><li>Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms.</li><li>Prior role(s) in a Property & Casualty Insurance organization.</li><li>Digital Experience domain knowledge.</li><li>Incrementality/AB testing and Causal Inference.</li><li>Track record of using data and analytics to improve performance KPIs.</li></ul>Compensation range: The salary range for this position is: $93,770 - $179,240.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Paid Search Analyst – Mid Level

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position.What you'll do:<ul><li>Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans.</li><li>Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management.</li><li>Responsible for direct report performance management, talent development, and career progression planning</li><li>Accountable for overall teamwork product volume, quality, and business value delivery.</li><li>Accountable for overall team regulatory, risk, and internal control compliance.</li><li>Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans.</li><li>A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions.</li><li>Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.</li><li>Holds team members accountable for performance goals and establishes business-driven development plans for the team.</li><li>Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs.</li><li>Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.</li><li>Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of experience in data and analytics, technical, or business-relevant function</li><li>OR If advanced degree in a STEM discipline, 6 or more years’ experience in data and analytics, technical, or business-relevant function.</li><li>3 years of direct team lead or management experience.</li><li>Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions.</li><li>Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects.</li><li>Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.</li><li>Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies.</li><li>Experience leading and coaching others in understanding and translating needs into requirements.</li><li>Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.</li><li>SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).</li><li>Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details.</li></ul>What sets you apart:<ul><li>Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making.</li><li>Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture.</li><li>Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights.</li><li>Experience in direct people management, including coaching, mentoring, and performance management.</li><li>Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy.</li></ul>Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director - HR Data and Analytics

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Claims Litigation Manager- Section II, you will be responsible for managing moderately complex litigation arising out of the property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy.This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.<h2>What you'll do:</h2><ul><li>Manages moderately complex litigation to include serious injury or property damage arising from Section II liability, questionable damages, questionable liability and questionable coverage issues.</li><li>Applies intermediate knowledge of claims litigation processes under the Homeowner/Renter Policy Contract/Umbrella.</li><li>Proactively manages litigation and acts as liaison with members, internal and external counsel.</li><li>Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.</li><li>Represents USAA at mediations, case conferences, and/or trials.</li><li>Reviews, audits, and approves legal fees and expenses.</li><li>Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.</li><li>Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.</li><li>Recognizes and solves routine and intermediate issues arising out of legal case management.</li><li>Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.</li><li>Interacts with membership, attorneys and management to advise on moderately complex litigation.</li><li>Ensures members receive high levels of service from themselves and law firm vendors.</li><li>May act as an informal resource for team members.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years work experience handling liability and first party claims or progressive experience in litigation.</li><li>2 years customer contact experience.</li><li>Claims adjusters license in assigned state or ability to obtain license within 3 months.</li><li>Demonstrated negotiation and customer service skills.</li><li>Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.</li><li>Knowledge of P&C policies state laws.</li><li>Knowledge of regulatory compliance related to claims and claims litigation.</li><li>Experience handling large losses property or commercial.</li><li>Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.</li></ul>What sets you apart:<ul><li>4 or more years of injury Litigation Case management under the Homeowner/Renter Policy Contract/Umbrella – Personal Injury Section II Coverage</li><li>2 or more years Commercial/Premise Liability</li><li>Managed moderate to complex Litigation cases</li><li>Thorough understanding of negligence laws and how they apply</li></ul>Compensation range: The salary range for this position is: $85,040 - $162,550.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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