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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

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Data Center Technician

Responsibilities: • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. • This person will be responsible for handling inbound calls pertaining to insurance servicing questions. • Will receive questions from borrowers, insurance agents and financial institutions. • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. • Majority of calls will be in regards to payment and/or coverage questions. • The CSR must be able to multi-task between various systems to research and document the phone calls. • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) • Efficient in using a windows PC computer and navigating their software system (super easy to learn) • typing: at least 35 WPM • Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) • internet connection - will be required to train remote and work remote. • Reliable transportation NICE TO HAVE: • 2+ years of call center experience • Insurance or mortgage background

Customer Service Representative

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

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POSITION SUMMARY/RESPONSIBILITIES 
Provides patient care as assigned by the registered nurse.

EDUCATION/EXPERIENCE 
Graduation from an accredited school of vocational nursing is required. Two years or more experience in healthcare delivery as an LVN is required.

LICENSURE 
Current LVN licensure in the State of Texas is required. Current American Heart Association, Basic Cardiac Life Support and Healthcare Provider card required.  Advanced Cardiac Life Support may be required based on location site.
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Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityReputation and Risk is seeking an experienced Business Support Analyst – Mid-Level, to join our team and provide data analytics services to the Corporate Communications and Public Affairs Office. The incumbent will assist business operations by collecting moderately complex data from trusted sources, using statistical techniques to analyze the data for trends, as well as generating reports and data visualizations that leaders will use to make informed decisions. Conduct data analytics activities for high profile initiatives, such as USAA’s philanthropic, volunteer, and member-giving efforts. Make recommendations leading to the achievement of strategies and objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Colorado Springs CO or Phoenix AZ.Relocation assistance is not available for this position.What you'll do:<ul><li>Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.</li><li>Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.</li><li>Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.</li><li>Develops and maintains a understanding of overall moderately complex business functions.</li><li>Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.</li><li>Reviews, validates, and/or analyzes reports that function as a control to existing processes.</li><li>Assists with the documentation of new and revised departmental procedures.</li><li>Develops and analyzes additional ad-hoc reports as needed by Management.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.</li><li>Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.</li><li>Knowledge of business operations and systems/business requirements processes.</li><li>Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics.</li><li>Experience with data analysis and programming tools, such as SQL, Python and R.</li></ul>What sets you apart: <ul><li>Proven experience with predictive analytics.</li><li>Proven experience with prescriptive analytics.</li><li>Demonstrated experience with data management.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation range: The salary range for this position is: $69,920- $133,620.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Support Analyst Mid Level – Reputation and Risk

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityReputation and Risk is seeking an experienced Business Support Analyst Senior to join our team and provide data analytics services to the Corporate Communications and Public Affairs Office. The incumbent will assist business operations by collecting highly complex data from trusted sources, using statistical techniques to analyze the data for trends, as well as generating reports and data visualizations that leaders will use to make informed decisions. Conduct data analytics activities for high profile initiatives, such as USAA’s philanthropic, volunteer, and member-giving efforts. Make recommendations leading to the achievement of strategies and objectives. Provide coaching to junior business support analysts.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Colorado Springs CO or Phoenix AZ.Relocation assistance is not available for this position.What you'll do:<ul><li>Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.</li><li>Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.</li><li>Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.</li><li>Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.</li><li>Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.</li><li>Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.</li><li>Maintains broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement.</li><li>Assists with the documentation of new and revised departmental procedures.</li><li>Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.</li><li>Serves as a resource to team members on escalated issues of a routine nature.</li><li>Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls,</li><li>Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.</li><li>Contributes on policies, standards, risk management and controls related to relevant processes.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.</li><li>Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.</li><li>Knowledge of business operations and systems/business requirements processes.</li><li>Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.</li><li>Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics.</li><li>Experience with data analysis and programming tools, such as SQL, Python and R.</li></ul>What sets you apart: <ul><li>3-5 years experience in predictive analytics.</li><li>3-5 years experience in prescriptive analytics.</li><li>3-5 years demonstrated experience in data management.</li><li>Experience with analyzing Marketing and Communications data.</li><li>Experience as a Data Scientist.</li><li>US military experience through military service or a military spouse/domestic partner.</li></ul>Compensation range: The salary range for this position is: $85,040- $162,550.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Support Analyst Senior – Reputation and Risk

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Security Specialist - Intermediate Level

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are seeking a Compliance Risk Manager Senior with expertise in Life, Health, and Annuities, who will provide essential second-line independent oversight and guidance for our business products, services, and processes. This role ensures that our operations align with regulatory requirements by implementing a robust compliance framework. The ideal candidate will have two or more years of experience in life, health, and annuities, along with a background in quality assurance, monitoring, and testing. A deep understanding of the stringent regulations governing health communications, such as HIPAA and healthcare marketing guidelines, is needed. Additionally, familiarity with health insurance products, plan designs, and industry-specific terminology is required. Knowledge of or experience with AI governance will also be helpful, as we strive to improve our compliance efforts through innovative solutions. This position offers an outstanding opportunity to influence and uphold our dedication to regulatory excellence.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.Relocation assistance is not available for this position.What you'll do:<ul><li>Provides guidance to the business to ensure documents, projects, processes or product initiatives align with regulatory and legal requirements and enterprise policy.</li><li>Synthesizes analyses, identifies root cause(s) of potential compliance risk, provides recommendations that influence business solutions and validates resolution</li><li>Responsible for project management by leading and influencing cross functional enterprise or compliance teams.</li><li>Reviews implementation planning for new laws and regulations and ensures appropriate parties have been engaged.</li><li>Conveys information and position clearly, concisely, logically and in an organized manner.</li><li>Performs compliance risk management activities in accordance with enterprise compliance policies and procedures.</li><li>Serves as a resource to team members on compliance issues</li></ul>What you have:<ul><li>Bachelor's degree.</li><li>4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.</li><li>6 or more years experience in compliance, risk, legal or audit within the financial services or insurance industry or niche technical fields directly related to the role.</li><li>Experience working in a highly regulated environment.</li><li>Advanced knowledge in a specific area of compliance laws, regulations, and regulatory expectations.</li><li>Ability to apply knowledge of regulatory compliance to consult and provide insight and guidance.</li><li>Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.</li><li>Experience providing guidance and standards to team members.</li></ul>What sets you apart:<ul><li>Two or more years of Life health and annuities</li><li>Experience working with quality assurance, monitoring, testing and oversight</li><li>Experience navigating the strict regulations and compliance requirements (e.g., HIPAA, healthcare marketing guidelines) that govern health communications</li><li>Experience with health insurance products, plan designs, and industry-specific terminology</li><li>Working experience or knowledge of AI Governance</li></ul>Compensation range: The salary range for this position is: $103,450 - $197,730.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compliance Risk Manager Senior - Life, Health and Annuities

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Corporate Impact Director, you will oversee corporate citizenship programs and initiatives that enable USAA to lead and inspire actions that improve lives in the military and local community. Responsible for the development of critical programs, initiatives and third party alliances that drive significant, measurable societal impact in relation to defined Corporate Impact (CI) goals and objectives.  Utilize exceptional CI acumen and critical-thinking skills, and effectively leverages USAA research as well as third-party research to develop a deep understanding of their designated CI strategic focus area(s). Represent the USAA brand in high-profile venues with humility and expertly builds, cultivates, and maintains highly productive relationships both internally and externally. The CI Director oversees a philanthropic investment budget, strategic functional leadership, core process design and prioritization methodology, engages with a CI advisory group, manages the CI alliance lifecycle, develops Memorandums of Understanding (MOUs) with key local and national nonprofit organizations, contributes to a high-performance CI team and is accountable for achieving results related to their designated CI strategy area(s).We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position.What you'll do:<ul><li>Owns and executes civic engagement strategies, nationally and in our regional office locations through the development of multiple highly complex and visible  programs and strategies which includes initiatives involving third party alliances and key internal stakeholders.</li><li>Contributes to a high-performance CI team and is accountable for achieving results related to departmental goals and objectives.</li><li>Ensures strategy area(s) have Logic Model(s) with defined Outcomes and Key Results (OKRs), in alignment with CI Working Groups and CI Executive Leadership.</li><li>Oversees philanthropic grantmaking in alignment with grantmaking policies and standards.</li><li>Leads the development of Memorandums of Understanding (MOUs) with defined Key Performance Indicators (KPIs).</li><li>Manages relationships with a portfolio of nonprofit alliances.</li><li>Leads the assessment of all programs, grants, and nonprofit activities to ensure appropriate due diligence has been conducted and Alliances /Third Party Vendors meet minimum requirements.</li><li>Develops measurement metrics and standards to evaluate impact and effectiveness of CI investments and operations.</li><li>Convenes with key alliances periodically  (virtually) to discuss critical needs, common KPIs, impact, and opportunities for collaboration within strategy areas.</li><li>Drives USAA and third-party research to develop and integrate a subject matter expertise in CI strategic focus areas and enterprise programs.  Leads collaboration with survey firms to shape and inform research strategies.</li><li>Cultivates and manages relationships with key local, national community and non-profit organizations to reinforce USAA's brand and proactively build reputation.</li><li>Ensures routine and effective communication is maintained with key contacts to foster highly productive relationships. In partnership with CI engagement lead, develops and/or coordinates enterprise-wide communications. Leverages technology and social media as tools to strengthen enterprise CI engagement.</li><li>Expertly manages a philanthropic investment or assigned budget and resources related to their designated CI strategy area(s) or program; achieves results through self-prioritization.</li><li>Works across enterprise to lead, establish, and revise Corporate Impact policies.</li><li>Leads purposeful collaboration with enterprise partners and operates within defined CI governance process and protocol; navigates the organization with expertise and high degree of credibility with key stakeholders.</li><li>Contributes to a high-performance CI team and is accountable for achieving results related to departmental goals and objectives; expertly demonstrates how their decision making and execution is measured in CI performance dashboard and reporting.</li><li>Leads Disciplined Execution or process improvement initiatives with measurable improvements in efficiency and/or effectiveness.  Owns and proactively manages risk and compliance of assigned process.  Takes lead in AARs for key initiatives and applies learnings to ensure continuous improvement.</li><li>Contributes to external reporting by developing compelling content for designates strategy area(s) and contribute alliance stories; provides content, serve as SME for internal/external communications, focusing on impact and storytelling for designated strategy area(s).</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor’s degree in business related disciplines (i.e., Business, Marketing, Economics, etc.) or Public Relations, Communications, Human Resources, Corporate Social Responsibility, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>8 years of experience in business development, product development, business operations or philanthropic leadership.</li><li>Demonstrated experience leading complex assignments to highly successful and sustainable outcomes.</li><li>Proven track record of translating an organizational vision to reality, business acumen and process excellence.</li><li>Experience managing third-party relationships that are accountable for results and producing high-quality outcomes.</li><li>Expert experience developing and delivering various, detail-oriented types of communications to senior leadership.</li><li>Extensive experience applying transformation and change management skills in corporate responsibility initiative.</li><li>Demonstrated track record contributing to CI reporting and corporate citizenship storytelling/cause marketing.</li><li>Demonstrated excellence in writing, public speaking, and facilitation skills.</li><li>Required travel up to 25%.</li></ul>What sets you apart:<ul><li>Proven success operating as a strategic connector and integrator across executive committees, boards, and workstreams bringing structure, insight, and alignment to complex social impact portfolio.</li><li>Skilled in translating strategy into coordinated action by connecting people, data, and communications across organizations such as meaningful careers, well-being, and financial readiness</li><li>Deep experience leading in highly matrixed, mission-driven organizations, balancing association priorities with social impact goals while fostering collaboration and accountability.</li><li>Exceptional ability to build trusted relationships and foster alignment across diverse stakeholders, from enterprise leaders and board members to nonprofit and corporate partners, ensuring advocacy efforts remain cohesive and purpose-driven.</li><li>Reputation and impact literacy: Understanding of how corporate advocacy connects to brand trust, employee engagement, and measurable community outcomes.</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $127,310 - $243,340.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Corporate Impact Director – COE Advocacy

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityShape the Future of Cybersecurity at USAA: Are you a seasoned IT/IS auditing or testing professional passionate about safeguarding technology environments? As a Senior Cybersecurity Tester (Compliance and Operational Risk Testing Analyst Senior), you'll play a critical role in our Technology Risk Management organization, ensuring adherence to regulations and policies across the enterprise. If you're ready to leverage your expertise and make a tangible impact on our security posture, we invite you to apply.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.<h2></h2><h2>  </h2><h2>What you'll do:</h2><ul><li>Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.</li><li>Conducts appropriate, independent testing to ensure operational risks and compliance requirements are adhered to. Prepares detailed and objective work papers to support conclusions.</li><li>Reviews issues and findings to provide effective challenge and quality of supporting documentation.</li><li>Performs complex qualitative analysis of data</li><li>Identifies potential control weaknesses and makes recommendations to remediate issues.</li><li>Manages all aspects of a compliance and operational risk test from end to end.</li><li>Serves as a resource to team members on escalated issues.</li><li>Builds, develops, and maintains relationships with business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate collaboration between all lines of defense for testing</li></ul>What you have:<ul><li>Bachelor's degree or 4 additional years of related experience (10 in total) beyond the minimum required may be substituted in lieu of a degree.</li><li>6 or more years of relevant work experience (internal/external audit, operational risk/compliance testing, quality assurance)</li><li>Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.</li><li>Advanced knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.</li><li>Demonstrated ability to communicate effectively at all levels of management.</li><li>Proficiency in Excel, Word, and PowerPoint</li></ul>What sets you apart:<ul><li>Demonstrated IT audit experience, with a preference for cybersecurity audit and assurance experience, (vulnerability management, network security, etc).</li><li>Proven experience in a first line of defense (1st LOD) cybersecurity role, with hands-on technical expertise.</li><li>Experience working within a large financial institution or insurance company.</li><li>CISSP or CISA certification.</li></ul>Compensation range: The salary range for this position is: $103,450.00 - $197,730.00.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Senior Cybersecurity Tester

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member’s unique risk profile.You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member’s business.On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers.USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time).This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position.What you'll do:<ul><li>Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings.</li><li>Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions.</li><li>Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.</li><li>Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions.</li><li>Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk.</li><li>Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.</li><li>Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.</li><li>Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).</li><li>Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.</li><li>Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or General Equivalency Diploma.</li><li>1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting.</li><li>Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.</li></ul>What sets you apart:<ul><li>2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing)</li><li>2 or more years working experience quoting and binding directly with the insured.</li><li>Experience with Agency Management Systems and/or Salesforce.</li><li>Experience working in a Commercial Lines multiple carrier environment.</li><li>Experience writing Commercial lines in multiple states.</li><li>Experience working in a call center environment.</li><li>Active P&C General Lines License for home state.</li></ul>Compensation range: The salary range for this position is: $43,680.00 - $76,610.00.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage.USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website.<h1></h1>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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