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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

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Data Center Technician

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

Senior Receptionist & Switchboard, MS Onsite POSITION PROFILE Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. JOB DUTIES AND RESPONSIBILITIES &bull; Greets the public. &bull; Distributes name badges to visitors, temporary employees, etc. &bull; Issues facility access cards to employees. &bull; Schedules meeting rooms for all. &bull; Answers and transfers calls from all over the United States. &bull; Participates enthusiastically in company and community service events. &bull; Performs light Administrative duties. &bull; Performs PC Support and Administrative duties as needed. &bull; Acts as a model for Vision, Values, and Mission. &bull; Builds professional relationships with customers and other teams. &bull; Responsible for the timely updates of company phone and speed dial lists. &bull; Responsible for issuing of the Company Loaner Cell Phones. &bull; Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.). &bull; Understands other work areas. &bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Typically Required: &bull; Requires high school diploma or equivalent and 2+ years of prior switchboard experience. KNOWLEDGE, SKILLS AND ABILITIES &bull; MS Office Suite experience, specifically Word and Excel. &bull; Excellent customer service skills and detail oriented. &bull; Ability to handle multiple tasks simultaneously. &bull; Demonstrated organizational and communications skills WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information &bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.). &bull; Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job

Senior Receptionist and Switchboard

<div> Associate, Warehouse POSITION PROFILE Responsible for performing various duties within a given department in the warehouse. Position requires the ability to complete assigned tasks and meet productivity and/or quality standards within allotted timeframes. Adheres to OSHA regulations in performing work tasks. Job Duties and Responsibilities &bull; Jobs can include shipping, receiving, stocking, order pulling, material handling, loading, and unloading trucks. &bull; Responsible for the safe operation and use of any material handling or dock equipment i.e., pallet jacks. &bull; Ensures all paperwork is completed and properly processed. &bull; Can be required to non-powered Material Handling equipment (Training may be required). &bull; Efficiently completes all activities assigned by warehouse supervisor or Team Lead. &bull; Responsible for maintaining a clean and organized work area and ensuring that all safety procedures are followed at all times. &bull; Must have ability to learn various warehouse functions and processes. &bull; Responsible for adhering to all OSHA requirements (training will be provided). &bull; Financial Responsibility: can handle equipment valued up to $150,000. &bull; Works as part of a team that must have coordinated work efforts to complete department and overall operational goals. &bull; Meets appropriate productivity /quality standards relative to job responsibility as outlined by manager. &bull; Will be required to work at a rapid pace to meet work deadlines. &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically Required: &bull; Warehouse experience a plus but not required Must have adequate reading and math skill, and ability to write legibly. &bull; Must be physically able to perform assigned tasks including walking, standing, bending, and reaching for extended periods of time and ability to lift from 50, up to 100 pounds. KNOWLEDGE, SKILLS, And Abilities &bull; Must have ability to listen to direction, manage time and complete all work as assigned within established timeline. &bull; Must be a team player and have the ability to interact with fellow workers. Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level. &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction &bull; prepare, provide, and convey diversified information. &bull; Physical effort is required in the lifting of tool cases, and assorted equipment weighing from 50 pounds up to 100. pounds, as well as the ability to move objects on wheels that may weigh up to 700 pounds. &bull; Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Associate, Warehouse Field Distribution

Corporate HR Specialist <div> Senior Field Representative, Field Services Support POSITION PROFILE Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification. Job Duties and Responsibilities &bull; Specializes in the servicing and repair of a core set of highly complex office products. &bull; Manages territory, inventory, and customer relationships. &bull; As a specialist, provides 2 nd level technical support to other technicians. &bull; Achieves expected productivity levels associated with assigned workload and level of experience. &bull; Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. &bull; Able to work under minimal supervision Demonstrates technical expertise and provides specialist services &bull; Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. &bull; Demonstrates required digital competencies associated with assigned products and level assignment. &bull; Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. &bull; Completes technical training on new equipment as assigned. Provides advanced training &bull; Conducts OJT for new and experienced technicians as required. &bull; Conducts technical seminars as required. &bull; Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations. &bull; A positive influence/champion within the team/organization. &bull; Proactively seeks ways to improve things. Manages Territory &bull; Assumes responsibilities of Field Technology Service Manager as required. &bull; Effectively executes all required territory management and call handling procedures. &bull; Works closely with sales partners to maximize equipment leads and upgrade opportunities. &bull; Maintains and manages own parts inventory with a high degree of accuracy. &bull; Adheres to territory back-up plans. &bull; Completes all required administrative tasks in an accurate and timely manner. &bull; Complies with all company policies. Customer Service &bull; Effectively handles the most difficult customer situations. &bull; Acts as a communication link on unresolved technical problems/issues. &bull; Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. &bull; Maintains productive, professional relationship with all company personnel. &bull; Responsible for maintaining a "car stock" inventory. &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically: &bull; Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I. &bull; Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level. &bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. KNOWLEDGE, SKILLS, AND ABILITIES &bull; Requires an excellent working knowledge of electro-mechanical devices and electronics. &bull; Requires expert knowledge of assigned equipment. &bull; Skilled methodical approach to resolving problems. &bull; Possesses strong interpersonal and verbal communications skills. &bull; Excellent customer service skills including ability to follow up to ensure closure of issues. &bull; Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. &bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions. &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts and burns. There is frequent exposure to chemical solvents and cleaners. &bull; Shift work, overtime, stand-by and/or on-call may be required. &bull; Requires daily internal contact with the dispatch department via telephone to receive verbal instructions concerning service calls. &bull; Routinely in direct contact with parts department to receive parts ordered and with the Field Service Manager to review work, receive direction and discuss customers' concerns and problems. &bull; Requires daily external contact with customers (typically office managers and machine operators) for the purpose of investigating and resolving equipment problems. &bull; The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent. &bull; Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers. &bull; Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching, and lifting when installing equipment, i.e., computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. &bull; Tool cases and assorted service-related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. Often these locations are upstairs. &bull; A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Field Representative, Field Services Support

Position Profile The Senior Site Manager supervises day-to-day operations and staff at Managed Services (MS) sites. Approximately 80% of time will be spent on management duties and no more than 20% on operating production equipment. Responsibilities include developing and implementing procedures, invoicing accounts, interacting with customers, and ensuring acceptable profit levels while meeting customer expectations. This role involves a high degree of customer interface and oversight of 13+ employees or $80K+ in monthly services revenue at a single site. Key Responsibilities <ul> <li>Demonstrate and foster a positive and helpful work culture.</li> <li>Build strong relationships and communicate effectively with co-workers and vendors.</li> <li>Represent the company professionally in accordance with Ricoh's Code of Ethics.</li> <li>Implement and manage Ricoh Service Excellence standards.</li> <li>Achieve shift profitability by managing material and supply usage effectively.</li> <li>Monitor labor percentages and maintain production and quality control standards.</li> <li>Ensure quality and deadline compliance through effective job scheduling.</li> <li>Serve as primary customer contact for MS and as needed for BDS/LDS.</li> <li>Provide workflow and machine operation training when necessary.</li> <li>Maintain audit and deadline compliance goals.</li> <li>Improve employee retention by meeting turnover and tenure targets.</li> <li>Hold team accountable for quality and efficiency of work.</li> <li>Implement performance and operational procedures for consistency.</li> <li>Ensure proper staffing by aligning employee skills with production demands.</li> <li>Resolve pricing, order, and invoicing issues in collaboration with sales.</li> <li>Motivate employees and recognize achievements promptly.</li> <li>Communicate job expectations and provide coaching, training, and evaluations.</li> <li>Complete site reports and required documentation.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications <ul> <li>Education: High school diploma or GED required.</li> <li>Experience: <ul> <li>3+ years in a related field.</li> <li>Experience delivering classroom or informal training sessions.</li> <li>Advanced machine operation and complex job handling experience.</li> </ul></li> <li>Skills: <ul> <li>Goal-setting and prioritization skills.</li> <li>Proficient PC skills with standard business software.</li> <li>Ability to stay current with technology and industry trends.</li> </ul></li> </ul>Working Conditions & Physical Demands <ul> <li>Office environment with normal lighting, ventilation, and noise levels.</li> <li>Requires interpreting and applying complex material and data.</li> <li>Physical effort may include standing, walking, bending, reaching, and lifting up to 50 lbs.</li> <li>Moderate dexterity for tasks involving calculators, keyboards, and hand tools.</li> </ul>

Senior Site Manager, MS Offsite

<div> Manager I, Field Marketing Business Partner Serve as a strategic partner to local and regional sales leaders, influencing marketing's contribution to revenue in alignment with current-year growth objectives. This role is responsible for planning, organizing, deploying, and executing sales and marketing tools, programs, and go-to-market strategies to generate new prospects and advance existing revenue in direct and inside sales channels through field and customer-facing activities. Act as the primary connection between marketing and sales teams, supporting the development and execution of regional and local marketing plans using both inbound and outbound tactics. Key Responsibilities <ul> <li>Develop and implement pipeline acceleration programs in collaboration with production print and graphic communications sales teams.</li> <li>Partner with sales leaders to create local marketing business plans based on production market opportunities, aligned with customer segmentation and portfolio.</li> <li>Establish a cadence to measure local KPIs against growth and retention targets for production print and graphic communications.</li> <li>Research, design, and manage industry-specific events (e.g., print expos, graphic communications forums) with integrated pre-, during-, and post-event strategies to maximize engagement.</li> <li>Collaborate with sales to identify production-focused enablement needs; work with portfolio marketing to develop tools, programs-in-a-box, training, and content.</li> <li>Forecast, measure, analyze, and report on the impact of marketing programs in production print and graphic communications segments.</li> <li>Drive growth through account-based and customer marketing strategies for production print.</li> <li>Proactively engage with sales teams to coordinate and optimize marketing activities.</li> <li>Develop and implement target account strategies for production print and graphic communications.</li> <li>Communicate and educate sales teams on new and planned marketing activities, including production-focused programs.</li> <li>Collaborate on go-to-market strategies with Portfolio Marketing and Demand Center for production print solutions.</li> <li>Support brand amplification in local markets through events and campaigns.</li> <li>Engage in activities supporting ongoing customer contact, councils, and user groups specific to production print customers.</li> <li>Assist in building production-specific sales tools, incentive programs, and field programs.</li> <li>Act as system user for lead and demand generation platforms; manage campaigns for production print opportunities.</li> <li>Support market positioning and launch activities for production print and graphic communications solutions.</li> </ul>Qualifications <ul> <li>Bachelor's degree or equivalent work experience required.</li> <li>6+ years in B2B marketing.</li> <li>4+ years of field marketing leadership experience.</li> <li>Proven experience collaborating with sales teams to drive awareness and revenue; direct sales experience highly desirable.</li> <li>Demonstrated success across all key areas of responsibility.</li> <li>Proficiency in Microsoft Word, PowerPoint, and Excel.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Strong relationship-building skills with internal and external stakeholders.</li> <li>Excellent verbal and written communication skills, including presentation capabilities.</li> <li>Experience in customer, competitive, market, or general business intelligence.</li> <li>Ability to assess current state and align with desired outcomes.</li> <li>Strong prioritization and organizational skills.</li> <li>Collaborative mindset; ability to work cross-functionally with marketing, field, and HQ resources.</li> <li>Highly motivated, able to manage multiple assignments in a fast-paced environment.</li> </ul>Working Conditions <ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Work assignments are varied; requires interpretation and application of complex material and data.</li> <li>Minimal physical effort; primarily sedentary with occasional walking, standing, bending, and lifting objects under 10 lbs.</li> <li>Must reside within district boundaries, preferably co-located with District Leader and/or staff.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Manager I, Field Marketing Business Partner

Senior Receptionist & Switchboard Operations (MS Onsite) Position Profile Perform in a senior-level capacity to create and maintain a professional image of the company by providing prompt, courteous, and efficient service to visitors, guest employees, and telephone callers. Responsibilities include taking and relaying messages and performing various light administrative duties. Job Duties and Key Responsibilities Reception & Visitor Management <ul> <li>Greet visitors warmly and professionally, creating a positive first impression.</li> <li>Check in guests, issue visitor badges, and promptly notify hosts of their arrival.</li> <li>Process and assign wireless network accounts for Headquarters visitors (if applicable).</li> <li>Activate temporary badges for employees who forgot or lost their badge or if malfunctioning.</li> <li>Maintain visitor protocols to ensure security and hospitality standards.</li> <li>Maintain a neat and orderly reception area, including visitor reading materials.</li> </ul>Call Handling & Communication <ul> <li>Answer and properly route global calls (including confidential calls) using the company-wide switchboard.</li> <li>Provide accurate information to callers and handle calls expeditiously with a high standard of customer service.</li> <li>Prioritize calls and escalate customer service issues to the proper chain of command.</li> <li>Manage emails with attention to detail, discretion, and confidentiality.</li> <li>Ensure company phone and speed dial lists are current.</li> </ul>Conference & Meeting Support <ul> <li>Schedule meeting rooms and ensure proper setup, including seating, A/V equipment, and materials.</li> <li>Assist with audio-visual equipment and troubleshoot minor technical issues to minimize disruptions.</li> <li>Coordinate catering orders for meetings, track invoices, and confirm timely delivery and proper setup.</li> </ul>Administrative Support <ul> <li>Provide light administrative assistance to Headquarters staff (e.g., issuing facility access cards, envelope labels, compiling manuals).</li> <li>Notify employees upon receipt of inbound deliveries or direct deliveries to the Mail Room as appropriate.</li> <li>Follow up on loaned access cards to ensure all are returned; contact Security if cards are not returned by end of day.</li> <li>Train backup personnel and provide guidance on policies and procedures.</li> <li>Proactively seek additional work during downtime.</li> <li>Perform other duties as assigned by the Site Manager.</li> </ul>Relationship Building <ul> <li>Build professional relationships with customers and internal teams.</li> <li>Represent the culture of both Ricoh and the customer as required.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically Required:<ul> <li>High school diploma required.</li> <li>Experience working in a Headquarters environment preferred.</li> <li>8+ years of experience as a receptionist in a busy switchboard environment preferred.</li> <li>Ability to type 40 WPM.</li> <li>Flexibility to work hours between 7:00 AM and 5:00 PM (normally an eight-hour shift).</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Strong verbal and written communication skills.</li> <li>Demonstrated customer service and relationship-building skills.</li> <li>Proficiency in PC applications.</li> <li>Basic clerical and secretarial skills.</li> <li>Ability to handle high-volume telephone calls.</li> <li>Good organizational and judgment skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Office environment with adequate lighting, ventilation, and normal temperature and noise levels.</li> <li>Work assignments are diversified; ability to interpret, comprehend, and apply complex material and convey information clearly.</li> <li>Minimal physical effort required; work is mostly sedentary but may involve walking, standing, bending, reaching, and lifting objects under 10 lbs (e.g., papers, books, files).</li> <li>Moderate dexterity required for regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>Note: The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

<div> Applicant must be trained on Kyocera production, VC40 series and Technau Pre and Post equipment. Alos, Ricoh production training is desirable. Field Specialist I, Advanced CIP POSITION PROFILE This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical &bull; Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services. &bull; Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues. &bull; Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations. &bull; Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. &bull; Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. Customer Services &bull; Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels. &bull; Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule. &bull; Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. Manage Workload &bull; Effectively executes all required workload management and call handling procedures, using current field call management requirements. &bull; Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. Administrative &bull; Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. &bull; Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application. &bull; Performs administrative duties as assigned including maintaining required logs, processes and reports. &bull; Completes all required administrative tasks in an accurate and timely manner. &bull; Accounts for all time and activity by recording information through the proper tracking system. &bull; Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. Results &bull; Achieves expected productivity levels associated with assigned workload and level of experience. &bull; Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. &bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) &bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. &bull; Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. &bull; Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. &bull; Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716 KNOWLEDGE, SKILLS AND ABILITIES &bull; Goal orientated, self-motivated and committed to ongoing self-development and the development of others. &bull; Effectively handles information of a highly confidential nature. &bull; Possesses advanced multi-tasking and prioritizing skills. &bull; Identifies problems, opportunities and develops solutions. &bull; Possesses required organizational, interpersonal, and verbal communication skills. &bull; Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles. &bull; Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times. &bull; Occasional overnight travel may be required. &bull; May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. &bull; Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). &bull; Shift work, overtime, stand-by and/or on-call may be required. &bull; Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Field Specialist I, Advanced CIP

Field Representative II, Concierge Hospitality POSITION PROFILE This position works closely with office administration to ensure the customer's culture is represented externally. Responsibilities include greeting callers and clients, managing conference room scheduling, preparing for key client visits (signage, workspace prep, etc.), and handling client travel arrangements when necessary. The role also involves assisting with company activities such as parties, group functions, and department meetings. Additional duties may include general clerical tasks, reception, copying, mail services, shipping and receiving, and sorting/distributing incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on site configuration. JOB DUTIES AND RESPONSIBILITIES <ul> <li>Greet visitors and guests; validate against guest list, provide badges, and parking validation as needed.</li> <li>Serve as company concierge for guests, clients, and staff; provide tours and recommendations for hotels, restaurants, and points of interest.</li> <li>Coordinate catering for meetings with support staff and caterers.</li> <li>Maintain and update company phone and speed dial lists.</li> <li>Schedule meeting rooms and ensure proper supplies and setup prior to meetings.</li> <li>Assist with audio-visual equipment for meetings.</li> <li>Provide backup clerical support for Executive Assistants.</li> <li>Assist with other departmental or non-client business activities as needed.</li> <li>Support daily management of facilities.</li> <li>Perform other duties as assigned.</li> <li>Create proposals in customer systems and assist in print production environments.</li> <li>Support executive-level, client-facing staff.</li> <li>Coordinate vendor procurement for special projects.</li> <li>Represent the culture of both Ricoh and the customer as required.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) <ul> <li>High school diploma or equivalent required.</li> <li>1-3 years of experience in a related field.</li> <li>Experience working in a headquarters environment preferred.</li> </ul>KNOWLEDGE, SKILLS, AND ABILITIES <ul> <li>Outstanding organizational and coordination skills.</li> <li>Exceptional customer service skills.</li> <li>Proficiency with Microsoft Office Suite.</li> <li>Strong problem-solving abilities.</li> <li>Ability to operate audio-visual equipment.</li> <li>Ability to work with minimal supervision.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS <ul> <li>Office environment with adequate lighting, ventilation, and normal temperature/noise levels.</li> <li>Work assignments are diversified; ability to interpret, comprehend, and apply complex material and convey information effectively.</li> <li>Physical effort required: walking, standing, bending, reaching, and lifting/carrying objects typically under 10 lbs (e.g., papers, books, files).</li> <li>Moderate dexterity required for regular use of basic tools (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Concierge Hospitality Specialist

<div> Account Sales Manager The Account Manager plays a key role in solving critical business challenges and building strong, lasting customer relationships. This position focuses on understanding each customer's environment and aligning Ricoh solutions with their mission-critical goals through strategic engagement with decision-makers and influencers. Key Responsibilities<ul><li>Business Development: Identify and pursue new opportunities within existing and prospective accounts to increase Ricoh's market share.</li><li>Customer Insight: Understand the customer's environment and buying process, focusing on their needs rather than predefined products or services.</li><li>Problem Solving: Address known and uncovered business challenges through research, questioning, and tailored solutions.</li><li>Relationship Building: Open doors with decision-makers and influencers to generate sales opportunities.</li><li>Communication & Presentation: Deliver compelling presentations in person and virtually; articulate how buying decisions impact financial outcomes.</li><li>Value Differentiation: Use storytelling to demonstrate Ricoh's ability to accelerate digital transformation and uncover opportunities aligned with Ricoh's portfolio.</li></ul>Qualifications<ul><li>Bachelor's degree or equivalent experience required.</li><li>3+ years of proven business development experience.</li><li>Experience in IT and/or software services preferred.</li><li>Knowledge of document workflow solutions and processes preferred.</li><li>Foundational understanding of P&L components.</li><li>Strong research and analytical skills to enable meaningful business conversations.</li><li>Ability to manage multiple accounts with attention to detail.</li><li>Experience selling in healthcare is preferred</li></ul>Knowledge, Skills & Abilities<ul><li>Proven success in collaborative influence-building.</li><li>Solid understanding of solution design processes.</li><li>Ability to bring thought leadership to customer engagements.</li><li>Exceptional verbal and written communication skills.</li><li>Strong relationship-building skills with stakeholders.</li><li>Up-to-date knowledge of Ricoh offerings.</li><li>Ability to assess customer environments and develop strategies to expand services.</li><li>High learning agility and adaptability.</li><li>Skilled at navigating customer approval processes and creating advocates.</li></ul>Working Conditions<ul><li>Office environment with standard lighting, ventilation, and noise levels.</li><li>Minimal physical effort; primarily sedentary work with occasional walking, standing, and light lifting (under 10 lbs).</li><li>Requires moderate dexterity for tasks such as keyboard use and document handling.</li><li>Travel required (approximately 20%), including overnight trips.</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Account Sales Manager

Position Profile The Field Representative II serves as the lead for the client's document imaging processes, providing expert technical support and ensuring customer satisfaction. Responsibilities include prepping, scanning, inspecting, compiling, and assembling documents in accordance with company standards. Key Responsibilities<ul> <li>Create and generate client reporting</li> <li>Manage SLA performance in coordination with site leadership</li> <li>Train and manage cross-training matrix for on-site staff and FSRs</li> <li>Support billing data generation</li> <li>Handle client escalations and follow escalation protocols</li> <li>Oversee equipment maintenance and preventive maintenance (PM)</li> <li>Onboard new employees in partnership with site management</li> <li>Manage and update site procedures</li> <li>Collaborate with internal offsite partners for issue resolution</li> <li>Serve as a technical resource for issue identification and resolution</li> <li>Manage client requests for digital mail and imaging projects</li> <li>Perform document prep, scanning, inspection, and assembly</li> <li>Verify image quality and correct errors</li> <li>Maintain productivity and quality standards</li> <li>Perform shipping & receiving duties, including USPS handling</li> <li>Additional duties as assigned</li> </ul>Qualifications<ul> <li>High school diploma or equivalent</li> <li>Basic PC and typing skills</li> <li>Intermediate proficiency in Microsoft Office (Word, Outlook, Excel)</li> </ul>Knowledge, Skills & Abilities<ul> <li>Strong critical thinking and attention to detail</li> <li>Ability to perform repetitive tasks with high accuracy</li> <li>Team-oriented with strong interpersonal skills</li> <li>Adaptable and flexible in changing environments</li> <li>Well-organized with multitasking capabilities</li> <li>Familiarity with EDMS and other imaging software</li> <li>Problem-solving and analytical skills</li> <li>Ability to maintain quality and output standards</li> </ul>Working Conditions & Physical Demands<ul> <li>Flexibility to work multiple shifts, including nights, weekends, and holidays</li> <li>Ability to work in a production facility with moderate to high noise levels</li> <li>Must be able to stand or sit for extended periods (up to 8 hours)</li> <li>May require lifting up to 50 lbs and moving supplies short distances</li> <li>Ability to manage moderate stress levels in a fast-paced environment</li> </ul>Note: This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, skills, or working conditions.

Document Imaging Specialist

<div> Account Manager Position Profile: The Account Manager (AM) is responsible for solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer's environment and aligning Ricoh solutions to their mission-critical goals through strategic engagement with decision-makers and influencers. Key Responsibilities <ul> <li>Drive business development by identifying and generating new sales opportunities.</li> <li>Build relationships with decision-makers and influencers to expand Ricoh's market share within new and existing accounts.</li> <li>Uncover and solve customer challenges through research and consultative questioning.</li> <li>Focus on customer buying behaviors and needs rather than predefined products or services.</li> <li>Communicate Ricoh's value through storytelling and solution alignment.</li> <li>Explain how buying decisions impact the customer's financial position.</li> <li>Deliver compelling presentations both in-person and virtually.</li> </ul>Qualifications <ul> <li>Bachelor's degree or equivalent experience required.</li> <li>Minimum of 3 years of business development experience.</li> <li>Preferred experience in IT and/or software services.</li> <li>Understanding of document workflow solutions and processes is a plus.</li> <li>Foundational knowledge of P&L components.</li> <li>Strong research and analytical skills to support strategic conversations.</li> <li>Proven ability to manage multiple accounts with attention to detail.</li> </ul>Knowledge, Skills & Abilities <ul> <li>Strong collaboration and influence-building skills.</li> <li>Understanding of solution design processes.</li> <li>Thought leadership in customer engagement.</li> <li>Excellent verbal and written communication.</li> <li>Ability to build and maintain professional relationships.</li> <li>Familiarity with Ricoh's offerings and ability to stay current.</li> <li>Strategic thinking to expand core services across customer enterprises.</li> <li>High learning agility and ability to navigate customer approval processes.</li> </ul>Working Conditions <ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Work involves interpreting and applying complex information.</li> <li>Primarily sedentary with occasional walking, standing, and light lifting (under 10 lbs).</li> <li>Moderate dexterity required (e.g., keyboard use, hand-eye coordination).</li> <li>Approximately 20% travel, including overnight trips.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Account Manager

RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work any shift depending on company need. Must have a good attendance record. Must be authorized to work in the U.S. Must be able to fluently communicate , read and understand Englis h . PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously.

General Utility

RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work any shift Must have a good attendance record. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously.

GENERAL LABORER Harrisonburg VA

We are seeking applicants for a Machinist in our International Falls, MN Paper Mill. The International Falls facility is a White Paper Mill owned by Packaging Corporation of America. Responsibilities: Work as part of a team in support of a paper manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Ability to create, interpret, and read prints for fabrication of components. Ability to use precision measuring equipment for precision fabrication and machining of components. Ability to operate manual machining equipment such as lathes, milling machines, radial drill press, band saws, threading equipment, grinding equipment, and general machine shop equipment. Perform pump repair, arc welding, proper rigging, alignment. Ability to use mobile cranes, lifts, and hoists. Follow all company safety rules and lock-out tag-out procedures. Other duties as assigned. Basic Qualifications: High School Graduate or GED. Completion of a 2-year technical program plus experience as a maintenance machinist or equivalent training and experience. Machinist training and certification is a plus. Able to pass pre-employment physical and drug test. Must be able to sit, stoop, and bend. Must be authorized to work in the U.S. Must have a valid current driver's license. Preferred Qualifications: Experience in a paper or other manufacturing environment. Knowledge, Skills & Abilities: Must have experience and skills operating Milling machines, lathes, CNC operated machines, drill presses, and grinders. Proficient with measuring tools of the machinist trade. Able to analyze and resolve mechanical problems with design and fabrication of parts. Able to work around mechanical components safely, troubleshoot in a safe manner, taking all precautions needed to protect yourself and those working with you. Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Thrive in a cross-functional team environment. Strong written and verbal communication skills. Ability to work in a fast-paced environment and handle multiple requests simultaneously. Compensation and Benefits <ul> <li> Starting salary range for position: $29.61 (76% Apprentice) to $38.96 (Full Journeyman) </li> <li> Paid Vacation. </li> <li> Paid Holidays. </li> <li> Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages. </li> <li> Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions. </li> <li> More information about the Company's benefits can be found in the Employee Information section of PCA's website : Employee Information | Packaging Corporation of America </li> </ul>

Machinist

We are seeking applicants for a Millwright in our International Falls, MN Paper Mill. The International Falls facility is a White Paper Mill owned by Packaging Corporation of America. Responsibilities : Work as part of a team in support of a paper manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Perform precision alignment of motors, machinery, and equipment. Responsible for the installation of bearings and predictive and preventative motor maintenance. Perform advanced pump repair, arc welding, proper riggings. Ability to use mobile cranes, lifts, and hoists. Follow all company safety rules and lock-out tag-out procedures. Other duties as assigned. Basic Qualifications: High School Graduate or GED. Completion of 2 year technical program. 3 + years' experience as an industrial millwright or maintenance mechanic or the completion of a formal 4 year millwright apprenticeship program or equivalent training and experience. Able to pass pre-employment physical and drug test. Must be able to sit, stoop, and bend. Must be authorized to work in the U.S. Must have valid current driver's license. Preferred Qualifications: Experience in a paper or other manufacturing environment. Knowledge, Skills & Abilities: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Thrive in a cross-functional team environment. Strong written and verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. Compensation and Benefits <ul> <li> Starting salary range for position: $29.61 (76% Apprentice) to $38.96 (Full Journeyman) </li> <li> Paid Vacation. </li> <li> Paid Holidays. </li> <li> Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages. </li> <li> Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions. </li> </ul> More information about the Company's benefits can be found in the Employee Information section of PCA's website : Employee Information | Packaging Corporation of America

Millwright

We are seeking applicants for a Pipefitter in our International Falls, MN Paper Mill. The International Falls facility is a White Paper Mill owned by Packaging Corporation of America. Responsibilities: Work as part of a team in support of a paper manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Troubleshoot hydraulic systems including steam, water, and heating systems. Responsible for the installation and repairing of expansion joints, valves, gaskets, and steam traps. Read drawings, complete layouts, cut/join and fit pipe tubing. Ability to make pipe patterns for saddles, reducers, and offsets along with pipe fabrication. Maintain condensate systems. Install, repair, replace, maintain, and modify piping systems. Install, repair, replace, maintain, and modify natural gas, oxygen, gas (including chlorine), chemical, and process lines. Install, repair, replace, maintain, and modify non-condensable lines. Perform ARC welding and TIG welding. Perform proper rigging and use of mobile cranes, lift conveyors, and hoists. Basic Qualifications: High School Graduate or GED. Ability to obtain a Minnesota High Pressure Piping License within 4 years. Ability to sit, stoop, and bend. Ability to work from heights. Ability to pass pre-employment physical and drug test. Must be authorized to work in the U.S. Must have a current valid driver's license. Preferred Qualifications: Experience in a paper or other manufacturing environment. Completion of a formal pipefitter apprenticeship or currently enrolled in one or equivalent experience and training. Preference given for applicants with a MN state plumbing license. Knowledge, Skills & Abilities: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Thrive in a cross-functional team environment. Strong written and verbal communication skills. Ability to work in a fast-paced environment and handle multiple requests simultaneously. Compensation and Benefits <ul> <li> Starting salary range for position: $29.61 (76% Apprentice) to $38.96 (Full Journeyman) </li> <li> Paid Vacation. </li> <li> Paid Holidays. </li> <li> Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages. </li> <li> Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions. </li> </ul> More information about the Company's benefits can be found in the Employee Information section of PCA's website : Employee Information | Packaging Corporation of America

Pipefitter

We are seeking applicants for a Garage Mechanic Millwright in our International Falls, MN Paper Mill. The International Falls facility is a White Paper Mill owned by Packaging Corporation of America. Responsibilities: Follow all company safety rules and lock-out tag-out procedures. Work as part of a team in support of a paper manufacturing operation with a goal of increasing productivity; decreasing downtime. Troubleshoot, repair, modify and maintain work on a variety of mobile industrial equipment. Perform pump repair, arc welding, proper rigging. Ability to operate mobile cranes, fork trucks, mobile lifts, and hoists. Other duties as assigned. Basic Qualifications: High School Diploma or GED. Completion of a 2-year technical program Must be able to sit, stoop, and bend. Must be authorized to work in the U.S. Must have a current valid driver's license. Preferred Qualifications: Experience in a paper or other manufacturing environment. Training and certification in mobile equipment repair. 3 years' experience as a heavy industrial mechanic or maintenance mechanic or equivalent training and experience. Knowledge, Skills & Abilities: Must be willing to work closely on a day-to-day basis with others including production personnel. Must be self-motivated with minimal direction at times. Ability to share ideas with others to solve problems of essential importance. Thrive in a cross-functional team environment. Strong written and verbal communication skills. Ability to work in a fast-paced environment and handle multiple requests simultaneously. Compensation and Benefits <ul> <li> Starting salary range for position: $29.61 (76% Apprentice) to $38.96 (Full Journeyman) </li> <li> Paid Vacation. </li> <li> Paid Holidays. </li> <li> Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages. </li> <li> Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions. </li> </ul> More information about the Company's benefits can be found in the Employee Information section of PCA's website : Employee Information | Packaging Corporation of America

Garage Mechanic Millwright

RESPONSIBILITIES: Work involves early morning starts with some weekend work. Deliver loads of corrugated boxes on dry vans and flatbeds to our customers in the Pacific Northwest. Start and end at same location each day. Drivers are responsible for following all DOT regulations, including pre-trip and post-trip inspections, properly maintaining your log book and/or e-logs, and reporting any deficiencies in your equipment. BASIC QUALIFICATIONS: High school graduate or equivalent. Class A Commercial Driver's License and 2+ years of Tractor/Trailer driving experience. Must be at least 21yrs. of age. Dependable and safety conscious. Consistent on-time performance and strong customer service skills. Excellent driving record. EOBR knowledge preferred.

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General Utility

GENERAL LABORER Harrisonburg VA

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