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Job Description Are you looking for an exciting opportunity with a rapidly growing pharmaceutical manufacturer? If so, then this is the opportunity for you! Under the supervision of the Maintenance and Utilities Supervisor and direction of the maintenance team leader, installs, maintains, tests/certifies, repairs and troubleshoots HEPA filtration equipment. In compliance with operating procedures, Company and Government regulations, and current Good Manufacturing Procedures, assures the quality of our products and services are of the highest priority. HEPA Technicians will perform maintenance on any equipment or facilities which their skills support in a compliant quality manner. HEPA Technicians will work in classified facilities which will require aseptic gowning, satisfactory titers, and RODAC testing. HEPA Technicians are part of the General Technician work group and will primarily share work assignments within their job grouping with no inherent or system imposed" limits. Based on business needs, General Technicians will perform maintenance activities including crossing between job groupings where skills are common. Work assignments, building and equipment are not exclusive to any craft, job grouping, or employee. Position may include some responsibility for maintaining significant business systems (e.g., EAM data, planning, procurement, and scheduling) including the authority to assign, coordinate, and maintain work for others. EQUIPMENT: Including but not limited to Aerosol Generator (Laskin nozzle or Thermal), Aerosol Photometer with scanning wand and probe, Anemometer (Rotary Vane or Hot Wire), Balometer/Multimeter w/VELGrid or Flow Hood, Forward Light Scatter Particle Analyzer with isokinetic sample probe (Discrete Particle Counter or DPC), Tecnol Fluid Shield respirator, Oxygen sensor. Electronic data collection technology (i.e. automation/robotics). Portable and fixed power and hand tools, adhesives/sealants, ladders, chemical cleaning equipment, protective clothing and safety devices, electronic/electric measuring devices, two-way radios. Use of fall protection/scaffolding. SCHEDULE: 1st Shift: Tuesday - Saturday 7:30 am to 4:00 pm 2nd Shift: Tuesday to Saturday 3:30 pm to 12:00 am DUTIES: Including but not limited to 1. Perform and document HEPA Certifications of Unidirectional Airflow Rooms and Hoods (UARH), Class I/ Class II Biosafety Cabinets (BSC), Air Handler Units (AHU), HEPA Filtered Miscellaneous Equipment (ME). 2. Perform leak checks, velocity spot checks, non-viable particle counts, airflow pattern tests, and/or other tests per procedure. Routinely involves working from ladders and working above head height for 6 or greater hours per day. 3. Verifies equipment number and work order association prior to conducting HEPA certification related tasks. 4. Affix certification tag or Equipment Defective Notice tag on equipment per procedure. 5. Manages and maintains all equipment necessary to support HEPA certifications and velocity spot checks. 6. Performs EAM transactions as necessary. 7. Use of electronic data collection technology. 8. Performs corrective maintenance to repair, replace, and/or make adjustments to equipment, proactively or following, certification failure. e.g. filter structural repairs and HEPA filter replacements 9. Assists Utilities technicians to troubleshoot and adjust HVAC systems to maintain proper airflow conditions. 10. Monitors and measures pressure drop of HVAC filters and replaces them as necessary, observing all system integrity and safety requirements. 11. Carries radio as directed for expeditious communication of problems. 12. Works from work orders and PM checklists and maintains necessary work records and logs in a cGMP compliant manner, documenting activities via daily labor records and other GMP systems as necessary. 13. Communicates effectively in a professional manner with supervision and customers to provide equipment and system status, parts and other work requirements. 14. Completes department training requirements, e.g. orientation, SOP, safety, etc. as directed from supervision. 15. Attend and actively participates in HAZOPS, waste walkthroughs, Kaizen events, or any other operations, lean six-sigma, quality, safety or environmental training/initiatives as required. 16. Prepares and assists technicians, supervisors and planners in preparing labor and material estimates. 17. Assists supervision with the assigning, scheduling and prioritization of work order request using maintenance management systems. 18. Makes recommendations and prepares orders for spare parts, additional stock room items, tools, etc. 19. Consults with Supervision and other mechanics on problem resolution/troubleshooting. Keeps Supervision informed of problem issues. 20. Write, execute, and complete safety permits EDUCATION and EXPERIENCE: Required High School Diploma or Equivalent (GED) 1. Graduation from a recognized/accredited HVAC/Refrigeration trade school or community college or equivalent programs with at least six (6) months full-time emphasis (650 hours), in air conditioning, refrigeration, electricity, and associated controls. At least two (2) years of recent full time experience as a HEPA certification technician with experience performing leak testing and velocity testing. OR 2. Graduation from a recognized/accredited HVAC/Refrigeration trade school or community college or equivalent programs with at least six (6) months full-time emphasis (650 hours), in air conditioning, refrigeration, electricity, and associated controls. Completed a HEPA certification training program with one (1) years of experience. OR 3. Completion of a formal Air Conditioning and Refrigeration Mechanic Apprentice Program that is approved by the United States Department of Labor or equivalent. OR 4. Verified Military training equivalent to a recognized/accredited trade school or journeyman apprenticeship program. At least two (2) years of recent full time experience as a HEPA certification technician with experience performing leak testing and velocity testing. OR 5. Verified Military training equivalent to a recognized/accredited trade school or journeyman HVAC apprenticeship program. Completed a HEPA certification training program with one (1) year of experience. OR 6. No formal education. Completed a HEPA certification training program with at least five (5) years of recent full-time experience as a HEPA certification technician with experience performing leak testing and velocity testing. Desirable Demonstrate understanding of testing, adjusting, and balancing HVAC systems. Special Skills or Abilities: Ability to read HVAC drawings. Mechanical aptitude. Special Job Features: Heavy lifting, aseptic gowning, heat and cold, dust and dirt, subject to immunization, safety shoes and glasses, subject to emergency call-in, working in confined spaces and roofs and at heights, possible work in areas of potentially infectious agents and available at all times during work shift to answer emergencies. May be required to carry a pager and/or a radio. Remarks: Required to take immunizations as prescribed by our company Health Services Department. Must wear Company issued uniform per our company SOP. Position is subject to a probationary period. MSJR VETJOBS Required Skills: Aerosol Photometers, Business Administration, Business Systems, Corrective Maintenance, HVAC Systems, Leak Detection Systems, Leak Testing, Maintenance Management, Maintenance Planning Software, Quality Management, Strategic Procurement, Two-Way Radios Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote". San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Not Applicable Shift: 1st - Day, 2nd - Evening Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 01/9/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R375810

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1st & 2nd Shift  - HEPA Technician

Summary Help reimagine cancer care by shaping how our Radioligand Therapies (RLT) reach more patients-safely, reliably, and faster. At Novartis, we're pioneering the future of treatment through the fusion of nuclear medicine and precision oncology. The QA Batch Release Specialist is responsible for the quality assurance release of radioligand therapy drugs manufactured, packaged and tested in compliance to current GMP regulations, procedures and quality systems. Location: Indianapolis, IN #LI-Onsite Shift: Day shift, weekend days included About the Role Key Responsibilities: <ul><li> Perform release of all manufactured, packaged and tested materials including but not limited to raw materials, intermediates and drug products. Confirm all documentation supporting these releases fully adhere to cGMP, including data integrity. Ensure timely escalation to management of all applicable incidents. </li><li> Controlled issuance of batch records in preparation for manufacturing. </li><li> Perform review of manufacturing batch records in preparation for batch release and escalate any discrepancies immediately. </li><li> Assist functional areas with achieving timely and compliant final product disposition of the product. </li><li> Ensure Specifications in place and are within GMP compliance </li><li> Support metric tracking of documentation and release data to ensure continuous improvement. </li><li> Support QA Batch Release as a valued business partner, with a culture of safety, quality, delivery to patients, cost, compliance, and data integrity. </li><li> CAPA management as well as improving processes within QA Batch release </li><li> Organize and file all executed and associated GMP documentation (e.g. batch records). </li><li> Maintain batch documentation library (record check-in, check-out, follow-up, and distribution) </li></ul>Essential Requirements: <ul><li> Bachelors' Degree, preferably in Life Sciences, chemistry, or related relevant degree. In lieu of degree, 5 years in a role within pharma industry that includes quality assurance and batch release experience will be considered </li><li> 2+ years of experience in GxP Biopharmaceutical manufacturing operations </li><li> 1+ years of experience in a quality assurance role </li><li> Cross functional collaboration </li><li> QA and QC experience in biotech pharmaceutical biotechnology industry with environmental monitoring & cleanliness zones is desired </li><li> Proven track record and practical experience with cGMP requirements </li><li> Knowledge of FDA and EU regulations and experience in US and international regulatory agency inspections. </li></ul> The salary for this position is expected to range between $81,200 and $150,800/year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

QA Batch Release Specialist

Summary Help reimagine cancer care by shaping how our Radioligand Therapies (RLT) reach more patients-safely, reliably, and faster. At Novartis, we're pioneering the future of treatment through the fusion of nuclear medicine and precision oncology. The QA Operations Supervisor provides hands on support for shop floor quality oversight and batch release activities while acting as supervisor to the QA Operations and Batch Release Specialists of their shift. Location: Indianapolis, IN #LI-Onsite Shift: Night Shift. weekend nights included About the Role Key Responsibilities: <ul><li> Provide direct supervision of QA Operations Specialists and QA Batch Release Specialists, ensuring alignment with site quality objectives. </li><li> Coordinate daily activities, prioritize workload, and ensure timely completion of QA tasks across both functions. </li><li> Serve as the primary point of contact for quality-related issues during assigned shifts, ensuring timely escalation and resolution. </li><li> Ensure shopfloor quality oversight of production, QC, and supply chain activities, verifying adherence to cGMP, aseptic techniques, and data integrity standards. </li><li> Oversee live review of manufacturing batch records and documentation to support timely and compliant batch release. </li><li> Confirm compliance of site personnel with sterile manufacturing regulations and internal procedures. </li><li> Support the release of all manufactured, packaged and tested. </li><li> Support the Controlled issuance of batch records in preparation for manufacturing. </li><li> Perform review of manufacturing batch records in preparation for batch release and escalate any discrepancies immediately. </li><li> Support metric tracking of documentation and release data to ensure continuous improvement. </li><li> Support all QA operations as a valued business partner, with a culture of safety, quality, delivery to patients, cost, compliance, and data integrity. </li><li> Provide Quality Oversight on Deviation, Change Control, and CAPA management </li><li> Maintain batch documentation library (record check-in, check-out, follow-up, and distribution) </li><li> Provide shopfloor quality oversight of all production, quality control and supply chain departments to ensure their practice fully adheres to cGMP, including data integrity. Ensure timely escalation to management of all applicable incidents. </li><li> Perform live review of manufacturing batch records in preparation for batch release and escalate any discrepancies immediately </li></ul>Essential qualifications: <ul><li> Bachelors' Degree, preferably in Life Sciences, chemistry, or related relevant degree. In lieu of degree, 5 years in a role within pharma industry that includes quality assurance and batch release experience will be considered </li><li> 3 + years of experience in GxP Biopharmaceutical manufacturing operations </li><li> 2+ years of experience in a quality assurance role </li><li> Cross functional collaboration QA and QC experience in biotech pharmaceutical biotechnology industry with environmental monitoring & cleanliness zones is desired </li><li> Proven track record and practical experience with cGMP requirements </li><li> Knowledge of FDA and EU regulations and experience in US and international regulatory agency inspections. </li></ul>The salary for this position is expected to range between $89,600 and $166,400 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time-off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

QA Operations Supervisor

Summary Help reimagine cancer care by shaping how our Radioligand Therapies (RLT) reach more patients-safely, reliably, and faster. At Novartis, we're pioneering the future of treatment through the fusion of nuclear medicine and precision oncology. The QA Batch Release Specialist is responsible for the quality assurance relea se of radioligand therapy drugs manufactured, packaged and tested in compliance to current GMP regulations, procedures and quality systems. Location: Indianapolis, IN #LI-Onsite Shift: Night Shift, weekend nights included About the Role Key Responsibilities: <ul><li> Perform release of all manufactured, packaged and tested materials including but not limited to raw materials, intermediates and drug products. Confirm all documentation supporting these releases fully adhere to cGMP, including data integrity. Ensure timely escalation to management of all applicable incidents. </li><li> Controlled issuance of batch records in preparation for manufacturing. </li><li> Perform review of manufacturing batch records in preparation for batch release and escalate any discrepancies immediately. </li><li> Assist functional areas with achieving timely and compliant final product disposition of the product. </li><li> Ensure Specifications in place and are within GMP compliance </li><li> Support metric tracking of documentation and release data to ensure continuous improvement. </li><li> Support QA Batch Release as a valued business partner, with a culture of safety, quality, delivery to patients, cost, compliance, and data integrity. </li><li> CAPA management as well as improving processes within QA Batch release </li><li> Organize and file all executed and associated GMP documentation (e.g. batch records). </li><li> Maintain batch documentation library (record check-in, check-out, follow-up, and distribution) </li></ul>Essential Requirements: <ul><li> Bachelors' Degree, preferably in Life Sciences, chemistry, or related relevant degree. In lieu of degree, 5 years in a role within pharma industry that includes quality assurance and batch release experience will be considered </li><li> 2+ years of experience in GxP Biopharmaceutical manufacturing operations </li><li> 1+ years of experience in a quality assurance role </li><li> Cross functional collaboration </li><li> QA and QC experience in biotech pharmaceutical biotechnology industry with environmental monitoring & cleanliness zones is desired </li><li> Proven track record and practical experience with cGMP requirements </li><li> Knowledge of FDA and EU regulations and experience in US and international regulatory agency inspections. </li></ul> The salary for this position is expected to range between $81,200 and $150,800/year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Summary Help reimagine cancer care by shaping how our Radioligand Therapies (RLT) reach more patients-safely, reliably, and faster. At Novartis, we're pioneering the future of treatment through the fusion of nuclear medicine and precision oncology. Our QA Operations Specialist manages Quality aspects and projects within area of responsibility as well as ensuring and supporting overall GxP conformity and Compliance with the Novartis Quality Management Systems for the Indianapolis manufacturing site. Location: Indianapolis #LI-Onsite This role is located on-site in Indianapolis, IN. Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you. Shift: Night Shift (Weekends) About the Role Key Responsibilities: <ul><li>Provide shopfloor quality oversight of all production, quality control and supply chain departments to ensure their practice fully adheres to cGMP, including data integrity. Ensure timely escalation to management of all applicable incidents.</li><li>Perform live review of manufacturing batch records in preparation for batch release and escalate any discrepancies immediately.</li><li>Assist functional areas with achieving timely and compliant final product disposition of the product.</li><li>Review, approve and support procedures and production/testing records as required and assist in the training of site associates.</li></ul><ul><li>Ensure compliance of site personnel and application of aseptic techniques and full compliance to sterile manufacturing regulations.</li><li>Support FDA/Regulatory interactions for the Indianapolis site activities and products to ensure successful regulatory submissions and inspections.</li><li>Support QA Operations as a valued business partner, with a culture of safety, quality, delivery to patients, cost, compliance and data integrity.</li><li>Other related duties as assigned.</li></ul>Essential Requirements: <ul><li> Bachelors' Degree, preferably in Life Sciences, chemistry, or related relevant degree. In lieu of degree, 5 years in a role within pharma industry that includes quality assurance experience will be considered </li><li> 2+ years of experience in a GxP Biopharmaceutical manufacturing operations </li><li> 1+ years of experience in a quality assurance role </li><li> Cross functional collaboration </li><li> QA and QC experience in biotech pharmaceutical biotechnology industry with environmental monitoring & cleanliness zones is desired </li><li> Proven track record and practical experience with cGMP requirements </li><li> Knowledge of FDA and EU regulations and experience in US and international regulatory agency inspections. </li></ul> The salary for this position is expected to range between $81,200 and $150,800/year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Quality Assurance(QA) Operations Specialist

Summary Help reimagine cancer care by shaping how our Radioligand Therapies (RLT) reach more patients-safely, reliably, and faster. At Novartis, we're pioneering the future of treatment through the fusion of nuclear medicine and precision oncology. Our QA Operations Specialist manages Quality aspects and projects within area of responsibility as well as ensuring and supporting overall GxP conformity and Compliance with the Novartis Quality Management Systems for the Indianapolis manufacturing site. Location: Indianapolis #LI-Onsite Shift: Day Shift (Weekends). 2 positions available About the Role Key Responsibilities:<ul><li>Provide shopfloor quality oversight of all production, quality control and supply chain departments to ensure their practice fully adheres to cGMP, including data integrity. Ensure timely escalation to management of all applicable incidents.</li><li>Perform live review of manufacturing batch records in preparation for batch release and escalate any discrepancies immediately.</li><li>Assist functional areas with achieving timely and compliant final product disposition of the product.</li><li>Review, approve and support procedures and production/testing records as required and assist in the training of site associates.</li><li>Ensure compliance of site personnel and application of aseptic techniques and full compliance to sterile manufacturing regulations.</li><li>Support FDA/Regulatory interactions for the Indianapolis site activities and products to ensure successful regulatory submissions and inspections.</li><li>Support QA Operations as a valued business partner, with a culture of safety, quality, delivery to patients, cost, compliance and data integrity.</li><li>Other related duties as assigned.</li></ul>Essential Requirements<ul><li> Bachelors' Degree, preferably in Life Sciences, chemistry, or related relevant degree. In lieu of degree, 3-5 years in a role within pharma industry that includes quality assurance experience will be considered </li><li> 2+ years of experience in a GxP Biopharmaceutical manufacturing operations </li><li>1+ years of experience in a quality assurance role</li><li>Cross functional collaboration</li><li>QA and QC experience in biotech pharmaceutical biotechnology industry with environmental monitoring & cleanliness zones is desired</li><li>Proven track record and practical experience with cGMP requirements</li><li> Knowledge of FDA and EU regulations and experience in US and international regulatory agency inspections. </li></ul> The salary for this position is expected to range between $81,200 and $150,800/year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Summary The Senior Automation Engineer reports to the AD Process Automation and is responsible for providing automation design team leadership and serving as a technical subject matter expert for a Novartis Aseptic Drug Product facility. About the Role Location: This position will be located in Durham, NC and will be an On-Site role. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Key Responsibilities:<ul><li>Ensure automation aspects of new equipment are appropriately designed, meet Novartis standards and are appropriately commissioned and qualified.</li><li>Provide oversight for automation aspects of projects including integration of 3rd party equipment to other standard plant systems, e.g., DCS, BMS, Historian, Infrastructure.</li><li>Provide design, configuration, installation, and maintenance of automation software and associated hardware for existing equipment and processes.</li><li>Prepare scopes of work for large projects, lead small teams and manage automation contractors as required to complete required work within project timelines.</li><li>Lead discussions with internal business partners on priorities, timelines and transparent sharing of information.</li><li>Develop, review and approve lifecycle documentation, e.g., User Requirements (URS), Functional Specification (FS) and Detail Design Specifications (DDS/HDS/SDS).</li><li>Develop and maintain procedures to meet GMP requirements, CFR's and internal company policies.</li><li>Participate and/or lead new product implementation processes to ensure smooth transition from process development into GMP manufacturing.</li><li>Drive operational excellence and continuous improvement.</li><li>Partner with Quality to ensure a quality and compliant manufacturing environment including participation in regulatory audits as an automation SME.</li><li>Solve technical related issues impacting production.</li><li>Support 24x7 site-based operations including rotating on-call responsibilities.</li><li>Support investigations of non-conformances related to automation systems.</li><li>Other related duties as assigned.</li></ul>Essential Requirements:<ul><li>B.S. degree in Engineering, Computer Science, or related technical field.</li><li>8 years work experience in pharmaceutical or biopharmaceutical based GMP manufacturing operations, or equivalent work experience (12 years) in pharmaceutical or biopharmaceutical based GMP manufacturing operations.</li><li>Excellent oral and written communication skills, including demonstrated technical writing skills.</li><li>Experience programming, troubleshooting, and maintaining various site automation systems including DCS, BMS, PLC, SCADA, historian, infrastructure, including use of various industrial protocols.</li><li>Experience in development and execution of system level qualification testing including providing guidance on qualification plans in conjunction with C&Q department.</li><li>Proven experience applying S88 in an automated environment and development of control system standards aligning with S88 methodology.</li><li>Experience in field wiring practices and panel design, experience with troubleshooting and start-up of control systems, and experience with instrumentation.</li><li>Experience writing and executing complex change controls.</li><li>In-depth knowledge of FDA regulations particularly 21 CFR part 11 and GMP systems.</li><li>Strong project management skill set with extensive experience in strategic / tactical planning, demonstrated ability to perform long-term project planning.</li><li>Ability to prepare contingency plans and logically work through complex issues in a pressure filled atmosphere.</li><li>Provide technical support on all manufacturing issues when driving towards issue resolution.</li><li>Up to 10% travel may be required.</li></ul>Novartis Compensation and Benefit Summary: The salary for this position is expected to range between $103,600 and $ 192,400 annually. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. #LI-Onsite Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Senior Engineer, Automation

<div class="content-intro"><h4>Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.</h4>
<h4>Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.</h4></div>Principal Duties/Responsibilities:
· This is an onsite role located in either our Peoria, IL Office or Greenville, SC 
· Collects pricing data from database, vendor price lists and phone calls.
· Analyzes data and determines price.
· Enters pricing information into computerized system.
· Maintains product files within computerized system.
· Orders prints and documentation necessary to complete repairs.
· Controls contract files.
· Provides pricing recommendations for proposals.
· Develops ongoing pricing methodologies to adapt to changing market.
· Actively participates with internal customers.
· Continually improves processes; quantitatively monitors processes. Completes required quality core classes and uses skills and techniques presented. Uses the Core Values in work environment. Adheres to company/customer safety procedures.
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Essential KSAs:
· Bachelor's degree (B. A.) from four-year college or university; and one year related experience and/or training; or equivalent combination of education and experience.
· Ability to: read, analyze, and interpret professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers and customers; work with mathematical concepts; apply concepts such as fractions, percentages, ratios, and proportions to practical situations; define problems, collect data, establish facts, and draw valid conclusions; interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
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Desirable KSAs:
· Team player, organized, self-motivated and able to prioritize.
· Ability to work successfully with computers and software.
· Outstanding people and communication skills.
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Competencies:
· Communications
· Customer Focus
· Analytical Skills
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Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.<div class="content-pay-transparency"><div class="pay-input"><div class="description">ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.</div><div class="title">Pay Range</div><div class="pay-range">$67,151.83&mdash;$85,881.27 USD</div></div></div><div class="content-conclusion"><h4></h4>
<pre id="tw-target-text" class="tw-data-text tw-text-large tw-ta" data-placeholder="Translation" data-ved="2ahUKEwj61Yb_9puPAxVYHkQIHUSYFR0Q3ewLegQICxAV">ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.</pre>
<h4></h4>
<h4>ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.</h4>
&nbsp;</div>

On- Site Pricing Analyst

Alternate Locations: Radnor, PA (Pennsylvania) Work Arrangement: Hybrid : Employee will work 3 days a week in a Lincoln office Relocation assistance: will be considered/provided for this opportunity within our company guidelines. Requisition #: 75502 About Market Risk Management The Market Risk Management team is redefining how insurers manage market volatility. We're a collaborative group of quantitative strategists, derivative portfolio managers, and risk experts dedicated to protecting the balance sheet and maximizing capital efficiency across our large and sophisticated VA, RILA, FIA, IUL, and other product portfolios. Our work blends advanced quantitative modeling, dynamic hedging, and cross-asset risk analytics - spanning equity, interest rates, volatility, credit, and FX - to deliver precision risk mitigation. We leverage proprietary valuation systems, cutting edge technologies, and integrated risk frameworks to optimize hedge effectiveness and align with both economic and regulatory objectives. This is a space where technical excellence meets strategic influence. You'll partner with actuarial, investments, and finance teams to shape the future of asset-liability management, contribute to product innovation, and lead initiatives that directly impact enterprise capital and earnings stability. The Role at a Glance We're excited to bring on a VP, Senior Derivative Portfolio Manager to lead the Quantitative Trading Strategies team within Lincoln's Market Risk Management. In this role, you will: <ul><li>Lead the strategic design and implementation of hedging solutions for Lincoln's Annuities and Life businesses </li><li>Direct a team of trading strategists to manage an industry leading derivative trading program including intra-day cross-asset trading operations & its P&L impacts. </li><li>Monitor market conditions and macroeconomic trends to adjust hedge positions and ensure responsiveness to volatility and liquidity shifts </li><li>Develop and enhance quantitative models and valuation systems to optimize hedge effectiveness and capital efficiency </li><li>Be a thought leader in bringing cutting edge capital markets ideation to innovative insurance products </li></ul>What you&apos;ll be doing Leadership <ul><li>Contribute to the overall strategic vision of the Market Risk Management function by leading the development and implementation of hedging strategies and solutions to manage embedded market risks within Lincoln's annuity and life insurance products. </li><li>Oversee the onboarding of new indices & products to the hedging program while adhering to best practices in financial engineering </li><li>Exhibit thought leadership and provide guidance in the areas of current and emerging capital market risks, best of breed derivative trading platforms and derivative modeling and valuation. </li><li>Champion innovation in modeling, analytics, and technology to enhance hedging effectiveness and operational efficiency </li><li>Lead senior & executive management in developing & presenting strategic and tactical hedge solutions, explain cost benefit analysis and achieve buy-in </li></ul>Relationships <ul><li>Build and maintain effective relationships with sell-side derivatives desks and trading partners. </li><li>Be a partner to the annuities business in developing next generation of products and index solutions. </li><li>Drive cross-functional collaboration across actuarial, finance, investments, and risk teams to ensure integrated decision-making and execution </li><li>Interface with middle and back office trading operation teams, legal, acct and treasury functions, design and help streamline trading operations past the trade </li></ul>Expertise <ul><li>Direct Capital Market quants to develop and deploy cutting edge derivative asset valuation tools to aid the trading platform and valuation of our cross-asset derivative portfolio </li><li>Understand how regulations - Capital Markets, Insurance & Accounting (GAAP) - and market structure affects Lincoln's hedge programs and design mitigating strategies. </li><li>Ensure their assigned area(s) meet all objectives pertaining to quality, compliance, regulations, productivity, budget and project management. </li><li>Develop, manage & deploy market data requirements for MRM and to other areas in the firm </li></ul>What we're looking for<ul><li>12+ Years experience in derivatives risk, strategy and/or financial engineering that directly aligns to the responsibilities of this position, including 5+ years of managerial, supervisory, and/or demonstrated leadership experience. (Required) </li><li>5+ years of demonstrated experience influencing key stakeholder experience. </li><li>Demonstrated strong relationship management skills with internal clients (e.g. senior/executive management, peers and colleagues); proven ability to develop creative and collaborative approaches. </li><li>People management experience including hiring, coaching and developing team members and culture </li><li>Strong knowledge of capital markets instruments and hedging strategies. </li><li>Strong knowledge of derivatives within Insurance, Banking and/or Hedge Funds. </li><li>Knowledge of quantitative finance including option theory, linear algebra and optimization techniques </li><li>Demonstrates ability to analyze and propose solutions for a range of technical design issues. </li><li>Demonstrates experience in identification, assessment, and communication of technical design capability and risk within a large and complex environment </li><li>Knowledge of Insurance Capital Structures & Legal Entity experience is a plus </li><li>Advanced degree (Master's or PhD) in quantitative finance, mathematics, statistics, engineering, or a related field strongly preferred; Bachelor's degree with significant relevant experience will be considered. </li><li>Hybrid working arrangement in Radnor, PA preferred </li></ul>Application Deadline Applications for this position will be accepted through February 1st, 2026 subject to earlier closure due to applicant volume. What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What's in it for you:<ul><li>Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln&apos;s core values and leadership attributes</li><li>Leadership development and virtual training opportunities</li><li>PTO/parental leave</li><li> Competitive 401K and employee benefits </li><li>Free financial counseling, health coaching and employee assistance program</li><li>Tuition assistance program</li><li>Work arrangements that work for you</li><li>Effective productivity/technology tools and training</li></ul>The pay range for this position is $182,601 - $329,800 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook , X , LinkedIn , Instagram , and YouTube . For the latest company news, visit our newsroom . Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln&apos;s fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

VP, Derivative Portfolio Manager, Quantitative Trading Strategies

Alternate Locations: Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75306 The Role at a Glance As a Sr. Analyst, Audit & Regulatory Response, you will provide subject matter expertise and direction on complex projects/initiatives for your assigned area(s) of IT Security responsibility. You will develop and execute security risk analyses. In addition, you will provide direction and guidance to internal stakeholders concerning risks associated with audit findings and adherence to applicable procedures, regulations, and/or laws. What you&apos;ll be doing &bull; Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions. &bull; Manages and/or participates in information security risk management efforts, including statutorily mandated HIPAA risk analyses and implementation of the National Institute of Standards and Technology (NIST) Cybersecurity Framework. &bull; Obtains input from Lincoln&apos;s Privacy Office, Law department, and management to interpret legislation and regulations as appropriate before making internal/external statements or providing information that could impact the corporation. &bull; Provides direction and guidance as needed to Information Security personnel and the larger I.T. organization concerning legislative, statutory, and Lincoln policy requirements. &bull; Collaborates with internal and external stakeholders to perform IT Security audits, manage responses, and remediate deficiencies. &bull; Evaluates and communicates risks associated with audit findings identified for other Information Technology teams. &bull; Provides consultation on information security awareness and access validation efforts. &bull; Escalates and communicates identified complex cyber security risks to management as needed. &bull; Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit. &bull; Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability. What we're looking for Must-Haves: &bull; 5 - 7+ Years of experience in IT Security that directly aligns with the specific responsibilities for this position. &bull; 4 Year/Bachelor&apos;s degree (or equivalent) (Minimum Required) Nice-to-have: &bull; Agile Mindset; awareness/understanding of Agile methodologies Application Deadline Applications for this position will be accepted through 1/27/2026 subject to earlier closure due to applicant volume. What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What's in it for you:<ul><li>Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln&apos;s core values and leadership attributes</li><li>Leadership development and virtual training opportunities</li><li>PTO/parental leave</li><li> Competitive 401K and employee benefits </li><li>Free financial counseling, health coaching and employee assistance program</li><li>Tuition assistance program</li><li>Work arrangements that work for you</li><li>Effective productivity/technology tools and training</li></ul>The pay range for this position is $93,300 - $169,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook , X , LinkedIn , Instagram , and YouTube . For the latest company news, visit our newsroom . Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln&apos;s fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Sr. Analyst, Audit & Regulatory Response

Customer Accounts Advisor
The salary range for this role is $21.25 to $22.75 per hour*. This position is also eligible for incentive pay based on performance. 
 
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.  Skills for Success   Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  The Work   
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Sell customers on the benefits of timely lease agreement renewal payments </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist with merchandise returns and guest deliveries as directed by management </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Clean and certify merchandise in the Quality Assurance Center for all items personally returned </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Complete and maintain weekly vehicle maintenance sheet and route sheets daily </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Load, secure and protect product in company vehicle </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Safely operate company vehicle </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist the Sales Team as needed</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Any reasonable duties requested by management </li>
</ul>
Requirements
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.   </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must meet DOT requirements to obtain certification in required states (United States)</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Two years of retail/customer service experience preferred</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">High School diploma or equivalent preferred</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent interpersonal and communication skills</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proper telephone etiquette</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Uphold the Aaron’s Brand and protect company assets</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain a professional appearance</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proficient computer skills </li>
</ul>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
Aaron’s Total Rewards 
</div>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: 
</div>
<div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Paid time off, including vacation days, sick days, and holidays  </li>
</ul>
</div>
<div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<ul>
<li style="user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: #000000; text-align: left; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Medical, dental and vision insurance  </li>
</ul>
</div>
<div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<ul>
<li style="user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: #000000; text-align: left; font-family: arial, helvetica, sans-serif; font-size: 10pt;">401(k) plan with contribution matching </li>
</ul>
</div>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
 
</div>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 
    
**Benefits vary based on FT and PT employment status. 
</div>
</div>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div>

Customer Accounts Advisor

Customer Accounts Advisor
The salary range for this role is $13.75 to $14.50 per hour*. This position is also eligible for incentive pay based on performance. 
 
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.  Skills for Success   Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  The Work   
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Sell customers on the benefits of timely lease agreement renewal payments </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist with merchandise returns and guest deliveries as directed by management </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Clean and certify merchandise in the Quality Assurance Center for all items personally returned </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Complete and maintain weekly vehicle maintenance sheet and route sheets daily </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Load, secure and protect product in company vehicle </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Safely operate company vehicle </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist the Sales Team as needed</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Any reasonable duties requested by management </li>
</ul>
Requirements
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.   </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must meet DOT requirements to obtain certification in required states (United States)</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Two years of retail/customer service experience preferred</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">High School diploma or equivalent preferred</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent interpersonal and communication skills</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proper telephone etiquette</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Uphold the Aaron’s Brand and protect company assets</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain a professional appearance</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proficient computer skills </li>
</ul>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
Aaron’s Total Rewards 
</div>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: 
</div>
<div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Paid time off, including vacation days, sick days, and holidays  </li>
</ul>
</div>
<div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<ul>
<li style="user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: #000000; text-align: left; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Medical, dental and vision insurance  </li>
</ul>
</div>
<div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<ul>
<li style="user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: #000000; text-align: left; font-family: arial, helvetica, sans-serif; font-size: 10pt;">401(k) plan with contribution matching </li>
</ul>
</div>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
 
</div>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 
    
**Benefits vary based on FT and PT employment status. 
</div>
</div>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> </div>

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.<div><div><div><div><div><div><div><div><div>After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.We have various schedules ranging from 8:00 am CST to 10:00 pm CST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday.Military veterans and spouses are highly encouraged to apply.Relocation assistance is not available for this position.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.We are currently seeking dedicated professionals to work in our San Antonio office at 9800 Fredericksburg Rd San Antonio, TX 78288 for future insurance sales and customer service opportunities in March 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:<ul><li>Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.</li><li>Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li><li>Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.</li><li>Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.</li><li>Maintain required Property & Casualty license and state registrations.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or GED equivalent</li><li>Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service.</li><li>Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.)</li><li>Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries.</li><li>Effective time management and organizational skills.</li><li>Successful completion of a job-related assessment may be required</li></ul>What sets you apart:<ul><li>1 year of customer contact experience in a needs-based sales environment</li><li>6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Training Schedule: Monday - Friday 9:30am-6:00pmWork Schedule: 8hr shifts within the hours of 8:00am – 10:00pm CST USAA provides support to our members 7 days a week.After training, you will be assigned either a 4 day or 5 day work schedule which includes one weekend day.All work schedules for this role are 40 hours per week. Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members.Salary: The hiring range for this position is: $45,010-$46,010</div></div></div></div></div></div></div></div></div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.comApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Insurance Professional – Sales and Service

Bilingual Customer Accounts Advisor
The salary range for this role is $13.75 to $14.50 per hour*. This position is also eligible for incentive pay based on performance. 
 
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.  Skills for Success   Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  The Work   
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Sell customers on the benefits of timely lease agreement renewal payments </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist with merchandise returns and guest deliveries as directed by management </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Clean and certify merchandise in the Quality Assurance Center for all items personally returned </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Complete and maintain weekly vehicle maintenance sheet and route sheets daily </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Load, secure and protect product in company vehicle </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Safely operate company vehicle </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist the Sales Team as needed</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Any reasonable duties requested by management </li>
</ul>
Requirements
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.   </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must meet DOT requirements to obtain certification in required states (United States)</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Two years of retail/customer service experience preferred</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">High School diploma or equivalent preferred</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent interpersonal and communication skills</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proper telephone etiquette</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Uphold the Aaron’s Brand and protect company assets</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain a professional appearance</li>
<li style="min-height: 1.2em; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proficient computer skills </li>
</ul>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
Aaron’s Total Rewards 
</div>
<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: 
</div>
<div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Paid time off, including vacation days, sick days, and holidays  </li>
</ul>
</div>
<div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;">
<ul>
<li style="user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: #000000; text-align: left; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Medical, dental and vision insurance  </li>
</ul>
</div>
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*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 
    
**Benefits vary based on FT and PT employment status. 
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Customer Accounts Advisor (Bilingual)

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success.  This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.  In the Role   <ul><li>Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service  </li></ul><ul><li>Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals  </li></ul><ul><li>Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs </li></ul><ul><li>Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations </li></ul><ul><li>Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems </li></ul><ul><li>Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude </li></ul><ul><li>Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options  </li></ul>Requirements:     <ul><li>High School Diploma or GED      </li></ul>Preferred:  <ul><li>Sales, Collections or Customer Service experience    </li></ul><ul><li>Bilingual - Spanish    </li></ul>Location: On site    The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.     Who we Are A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: <ul><li>Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances </li></ul><ul><li>Up to 4% matching 401(k)   </li></ul><ul><li>Employee Stock Purchase Plan (10% share discount)   </li></ul><ul><li>Tuition reimbursement   </li></ul><ul><li>Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date) </li></ul><ul><li>Paid sick leave as determined by state or local ordinance, prorated based on start date </li></ul><ul><li>Paid holidays (7 days per year, based on start date) </li></ul><ul><li>Paid volunteer time (3 days per year, prorated based on start date) </li></ul>OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.   At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.  Key Word Tags    Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

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