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- Server/Network/rPDU device rack, stack and cable incl. Cable Management - Rack/MOR Cabling - General supervised Deployment support - Decommission IT equipment (server and network under MSFT supervision), DBD removal only (does not perform any scanning) - Physical audits of datacenter assets - Basic Server (Discrete/Rack-based) repair following documented procedures - Physically assist in moving and racking equipment - Maintain data center facilities removing debris and empty boxes once no longer needed - Hard drive shredding - Moving Locked DBD Bins to shred area - Audit and inventory management support &amp; spine clean up - Physical audit of drinks/stationary on campus and reorder as necessary through CBRE/Staples - Perform rack movementAdditional Skills &amp; QualificationsMust be willing to get their hands dirty when the time calls for it, working a pallet jack, running cables in the data center, inventory of devices/equipment. This isn't a strictly technical role.

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Data Center Technician

Job DescriptionPosition Overview: As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service. Key Responsibilities: -Respond to inbound calls and digital inquiries from Medicare and Medicaid members regarding benefits, claims, payments, and services. -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system according to compliance and procedural standards. -Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. -Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. -Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.Additional Skills &amp; Qualificationso Must have a High School Diploma or GED o Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 8 p.m., seven days a week. o Possess excellent listening skills/ability to analyze for resolution and be solution-oriented. o Must possess above-average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors. o Demonstrate critical thinking and decision-making abilities. o Must possess demonstrated competency in Windows (*Outlook, Word, Internet Explorer, Excel, and PowerPoint). o Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty. o Strike a positive and cooperative tone with both customers and coworkers. o Possess a positive attitude, is upbeat, outgoing, and confident. o Be self-reliant and dependable, ability to work independently and as a team. o Be patient, stress-tolerant, and show empathy. o Ability to thrive in a lively working environment and multi-task. o Ability to accept constructive feedback. o Possess ability and/or some experience in presentation capability to individuals, groups, and leadership audiences. o Ability to mentor peer group in best practice standards o Must be a team player, self-starter, and have demonstrated initiative. o Must be able to build and/or retain excellent customer relationships. o Must possess the ability to problem solve and resolve customer complaints. o Must possess the ability to upsell our products and our company, possess a sales aptitude, be passionate about our products and our customers. o Must possess basic reading, writing, and arithmetic skills (reading/math comprehension). o Must be able to do some travel. o Service-oriented, actively looking for ways to help people. o Meet quality, productivity, and behavior expectations.

Member Services Representative

<ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul> Operations<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li><li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul> Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul>Preferred Qualifications<ul><li>Prefer six months of experience in a retail environment.</li><li>Prefer to have prior work experience with Walgreens.</li><li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li><li>Prefer good computer skills.</li><li>Prefer the knowledge of store inventory control.</li><li>Prefer PTCB certification.</li></ul> We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16 - $18 / Hourly

Pharmacy Customer Service Associate

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Walgreens is proud to invest & champion an earn while you learn" Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician. <ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li><li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Develops strong relationships with most valuable customers.</li></ul>Operations<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li><li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li><li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li><li>Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB certification. </li></ul> We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16.5 - $20 / Hourly

Pharmacy Technician / Pharm Tech Apprenticeship

<ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li><li>Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li><li>Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li><li>Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li></ul>Operations<ul><li>Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li><li>Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li><li>At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li><li>Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li><li>Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li><li>Accountable for completion of non-clinical patient calls.</li><li>Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li><li>Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li><li>Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li><li>Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li><li>Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. </li><li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li><li>Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li></ul>People & Performance Management<ul><li>Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li><li>Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li><li>Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li><li>Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li><li> Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li></ul>Training & Personal Development<ul><li>Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li><li>Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li><li>Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li></ul>Communication<ul><li>Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li><li>Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li></ul>Basic Qualifications<ul><li>High School Diploma, GED, or equivalent.</li><li>PTCB or ExCPT certification (except in Puerto Rico).</li><li>Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li><li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li><li>Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)</li></ul>Preferred Qualifications<ul><li>Previous people management/ leadership experience.</li><li>Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li></ul>We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

Pharmacy Operations Manager

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Walgreens is proud to invest & champion an earn while you learn" Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician. <ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li><li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Develops strong relationships with most valuable customers.</li></ul>Operations<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li><li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li><li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li><li>Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB certification. </li></ul> We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $17 - $20.5 / Hourly

Job Summary: Responsible for supervision of a designated teams and front-line leaders within the Centralized Services fulfillment center environment. Provides daily support to Centralized Services pharmacy fulfillment center team members and Function Leads to ensure they provide a first in class experience to Walgreens patients and customers. Through Function Leads, monitors and reviews the day-to-day work of team members. Job Responsibilities: <ul><li> Resolves and/or provides technical advice on complex or critical issues that have been escalated from Function </li><li> Determines and initiates appropriate resolution for escalations. Reports issues/concerns to Group Manager when appropriate. </li><li> Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards. May intercede on communication with difficult customers or patients. </li><li> Responsible for coaching and developing the Centralized Services team members and Function Leads. </li><li> Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results. </li><li> Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvement to Group Manager. </li><li> Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met. </li><li> Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.) </li></ul> About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications<ul><li>Bachelor's Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.</li><li>Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.</li><li>Experience in identifying operational issues and recommending and implementing strategies to resolve problems. </li><li>Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Experience building and maintaining relationships within a team, coaching, mentoring, and training staff. </li><li>Experience with MS Office Suite.</li></ul>Preferred Qualifications<ul><li>Experience applying knowledge of Workforce Management Systems (WMS)</li><li>Bi-lingual in English and Spanish.</li><li>Experience working in a pharmacy fulfillment setting.</li></ul> We will consider employment of qualified applicants with arrest and conviction records. Salary Range: $63100 - $101200 / Salaried

Group Supervisor Fulfillment Center

Job Summary Serves as a leader and subject matter expert to understand and offer solutions in response to inquiries and to resolve all complaints and/or issues. Communicates with influence, ensuring that inquiries/complaints are handled to the satisfaction of the customer, patient, Leadership Team, or third party provider. Applies knowledge to guide others, makes decisions quickly and instills trust. The ability to troubleshoot, problem-solve and investigate to resolve customer complaints. Follows up to provide detailed information to our customers and/or Leadership Team members. Comfortable communicating with customers and all levels within the organization and externally. Ensures all matters are routed to the appropriate party once resolved and detailed appropriately in the CRM. Job Responsibilities <ul><li> Resolves/handles intermediate to complex inquiries/complaints/praises. Takes initiative to use creative, yet practical methods to solve problems and reach the right outcome for the customer. Provides accurate, valid and complete information by using the right methods/tools to solve problems. </li><li> Follows communication procedures, guidelines and policies. Keeps detailed records of customer interactions and follows the appropriate process to log case details in the CRM which includes details of the contact interactions, outside partnership records details, complaints, comments, and action(s) taken. </li><li> Serves as first escalation point for problem resolution. Anticipates the needs of the customer, takes ownership of the issue and proactively identifies solutions. Works to resolve the issue with First Contact Resoluton. Seeks guidance from supervisory or managerial staff only for the most complex and critical or escalated questions or problems. Including too, but not limited to issues involving legal/employee relations or other corporate teams, the issue may be handed off for resolution, but is tracked for completion. </li><li> Provides subject matter expertise on more complex issues. Plans, prioritizes, organizes and completes work to meet established objectives/SLAs/Timelines. Ability to multi-task, prioritize, and manage time effectively. </li><li> Understands the broader customer service landscape and monitors for company trends, notifiying Management of recurring issues or those that may escalate in high priority issues </li><li> Cultivates an innovation mindset, looks for ways to improve current processes with enhancements and ideas. </li><li> Contacts customers, physician offices, patients or third party vendors to respond to inquiries or to notify them of investigation results and planned adjustments. </li><li> Assumes mentorship role in training new Centralized Services Specialists. </li></ul> About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications<ul><li>High School Diploma or GED.</li><li>Currently meeting or exceeding established quality and productivity standards, currently a Specialist II level and 1 year total experience as a Specialist (Specialist I and/or II) </li><li>Knowledge of principles and processes for providing Excellent customer service. Take ownership to learn and grow rapidly, from both success and failure. Bring enthusiasm, creativity and joy to our work everyday.</li><li>Experience in identifying operational issues and recommending and implementing strategies to resolve problems and improve how we serve our customers.</li><li>Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.</li><li>Experience building and maintaining positive relationships within a team. Knowledge of principles and processes for providing customer service. Embraces change with excitement and a plan of success and support of the change.</li><li>Intermediate to advanced level keyboarding skills (at least 25 WPM, touch typing, formatting documents).</li><li>Intermediate to advanced level PC and Search Engine skills.</li><li>Excellent communication and presentation skills. Must be able to communicate effectively in writing and verbally. The ability to adapt/respond to different types of customer personalities.</li></ul>Preferred Qualifications<ul><li>Two years as a Centralized Services Specialist II.</li><li>Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction</li><li>Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents)</li></ul>We will consider employment of qualified applicants with arrest and conviction records. Salary Range: $20.5 - $27.35 / Hourly

Escalation Specialist Centralized Services WAH

<ul><li> In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. </li><li> Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB or ExCPT certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. </li><li> Models and delivers a distinctive and delightful customer experience. </li></ul> Customer Experience <ul><li> Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. </li><li> Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). </li><li> Develops strong relationships with most valuable customers. </li></ul> Operations <ul><li> Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. </li><li> Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. </li><li> Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. </li><li> Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. </li><li> Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. </li><li> Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. </li><li> Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. </li><li> Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. </li><li> May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. </li><li> Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. </li><li> Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. </li><li> Complies with all company policies and procedures; maintains respectful relationships with coworkers. </li><li> Completes special assignments and other tasks as assigned. </li></ul> Training & Personal Development <ul><li> Earns and maintains PTCB or ExCPT certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB or ExCPT certification as condition of promotion to senior technician. </li><li> Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. </li></ul>Basic Qualifications<ul><li> Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) </li><li> Requires willingness to work flexible schedule, including evening and weekend hours. </li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB or ExCPT certification. </li></ul> We will consider employment of qualified applicants with arrest and conviction records. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $17 - $20.5 / Hourly

Pharmacy Technician

Join Our Team at Walgreens as a Pharmacist! Why Walgreens - For You, For Your Family, For Your Future At Walgreens, pharmacists are medication experts and trusted healthcare providers reshaping the future of patient-focused care. With industry-leading resources, career advancement opportunities, and a strong commitment to work-life balance, we invest in you so you can invest in your patients. For You - Competitive Pay & Flexible Scheduling<ul><li>Competitive pay - Competitive wage offered based on geography and other business-related factors</li><li>Paid Time Off (PTO) - Available after three months of service (subject to state law) because work-life balance matters</li><li>Flexible scheduling - Flexible scheduling options to fit your lifestyle</li></ul>For Your Family - Comprehensive Health & Wellness Benefits<ul><li>Comprehensive benefits package including medical, prescription drug, dental, vision, disability and life insurance for qualifying team members. Plus free flu shots for all team members and other voluntary benefits</li><li>365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs </li><li>Family-forming support - Walgreens provides financial support for fertility treatments, including medical procedures and prescription medications. Eligible team members can also receive reimbursement for qualified adoption and surrogacy-related expenses</li></ul>For Your Future - Growth, Education & Exclusive Perks<ul><li>Opportunities for growth - Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions</li><li>Walgreens University - Free training, certifications, and leadership development, plus tuition discounts at 30+ universities</li><li>Employee discounts - 25% off Walgreens brands and 15% off national brands, plus exclusive savings on electronics, travel, and more</li><li>401(k) with company match - Contribute to your retirement, and Walgreens provides matching contributions after one year and 1,000 hours of service. Additionally, Walgreens matches qualifying student loan payments as if they were 401(k) contributions</li></ul>What You'll Do<ul><li>Provide compassionate, expert-level pharmacy consulting services to patients</li><li>Educate and consult patients on medication usage, side effects, and cost-effective options</li><li>Deliver clinical healthcare services, including immunizations, diagnostic testing, and medication therapy management</li><li>Ensure medication safety through accurate compounding, dispensing, and regulatory compliance</li><li>Mentor and train pharmacy team members in a collaborative and supportive environment</li></ul>Who You Are<ul><li>Patient-focused & service-driven - You're committed to making healthcare personal</li><li>A collaborative team leader - You support, inspire, and uplift those around you</li><li>A lifelong learner - You stay ahead of industry advancements and professional growth</li><li>A problem-solver - You navigate challenges, from insurance claims to medication management, with ease</li></ul>Apply Today & Build Your Future with Walgreens! This is more than just a job-it's a career with purpose. See below for more details! About Us Founded in 1901, Walgreens ( www.walgreens.com ) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications<ul><li>BS in Pharmacy or Pharmacist Degree from an accredited educational institution.</li><li>Current pharmacist licensure in the states within the district. </li><li>Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. </li><li>Certified Immunizer or willing to become an immunizer within 90 days of hire.</li></ul>Preferred Qualifications<ul><li>At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.</li></ul>We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Pharmacist Hourly $61.50-$67.60

Pharmacist

<ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li><li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Develops strong relationships with most valuable customers.</li></ul>Operations<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li><li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li><li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li><li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.</li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB certification. </li></ul> We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $21 - $24.5 / Hourly

Certified Pharmacy Technician

Adjunct Faculty Building Sustainable Futures Department of Business Management UMGC Stateside Location: San Diego, CA University of Maryland Global Campus (UMGC) seeks adjunct faculty to teach on-site in San Diego, CA for the Business program. Specifically, the following course(s): Building Sustainable Futures (BMGT 240): An exploration of how businesses achieve long-term sustainability by integrating responsible practices into core operations. The goal is to examine the environmental and societal impacts of business activities and conduct sustainability audits, develop circular economy strategies, and improve operational efficiency. Emphasis is on balancing profitability with ethical decision-making, stakeholder expectations, and climate resilience. Case studies and applied projects are used to create actionable strategies to align business practices with sustainability goals and generate value for organizations and society. Required Education and Experience:<ul><li>Master's degree in Business or related field from an accredited institution of higher learning.</li><li> Professional experience in Sustainability, Business Strategy, or related fields </li><li>Experience teaching adult learners online and in higher education is strongly preferred.</li><li> Directly relevant, current and active industry professional experience in Business or closely related field. </li><li>This position is specifically to teach on-site in San Diego, CA.</li></ul>Materials Needed for Submission:<ul><li>Resume / Curriculum Vitae.</li><li>Cover Letter highly preferred.</li><li>If selected, candidates with international degrees may be required to submit translation/degree evaluation from a NACES member.</li></ul>Who We Are and Who We Serve UMGC-one of 12 degree-granting institutions in the University System of Maryland (USM)-is a mission-driven institution with seven core values that guide us in all we do. At the top of the list is "Students First," and we strive to do just that for our 90,000 students at home and abroad. From its start in 1947, UMGC has demonstrated its commitment to adult learners. We recognize that adult students need flexibility and options. UMGC is proud to be a global, 24-hour, institution of higher learning. The typical UMGC student is an adult learner juggling a career, family, and other priorities. Roughly 80% work full time, half are parents, and half are minority students. They are continuing their education to better themselves, their families, and their professional opportunities. UMGC is also a leading higher education provider to the U.S. military, enrolling 55,000 active-duty service members, reservists, National Guard members, veterans, and family members annually. We are proud of our military heritage and are committed to this service. The Adjunct Faculty Role at UMGC UMGC is committed to helping students achieve success not only with us, but also in their professional fields. As a result, we actively seek faculty members who are scholar-practitioners: professionals who are actively and successfully engaged in their field who additionally wish to help the next generation of professionals grow in their knowledge and expertise through education. Your role as an adjunct faculty member will be to:<ul><li>Actively engage students through frequent interaction that motivates them to succeed, and conveys a genuine energy and enthusiasm for their learning.</li><li>Guide students in active collaboration and the application of their learning in problem- and project-based learning demonstrations.</li><li>Provide rich and regular constructive feedback, utilizing rubrics effectively for the assessment of student work, and acknowledging student accomplishments.</li><li>Demonstrate relevant and current subject-matter expertise, and help students connect concepts across their academic program.</li><li>Provide feedback to your program chair on possible curricular improvements.</li></ul>The Business and Management Program at UMGC Please visit the following link to learn more about this program, including its description, outcomes, and coursework: Business & Management | UMGC Faculty Training at UMGC We are committed to your professional success at UMGC. Each new faculty member is required to successfully complete our online two-week new faculty orientation, FacDev 411, as a condition of hire. Position Available and will Remain Open until Filled Salary Commensurate with Experience All submissions should include a cover letter and resume . The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu . Benefits Package Highlights:<ul><li>Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. NOTE: Adjuncts are not eligible for the State of Maryland subsidized rates. Adjuncts would be responsible for the total cost if enrolled.</li><li>Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance.</li><li>Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.</li></ul>For additional information please see: SS Adjunct Faculty_2020.pdf (umgc.edu) Hiring Range by Rank and Degree: Instructor: No Terminal Degree: Step 1 $806 - Step 11 $1,050 per credit hour Assistant Adjunct Professor: No Terminal Degree Step 1 $877 - Step 11 $1,127 per credit hour Assistant Adjunct Professor: Terminal Degree Step 1 $1,023 - Step 11 $1,288 per credit hour Associate Adjunct Professor: No Terminal Degree Step 1 $947 - Step 11 $1,205 per credit hour Associate Adjunct Professor: Terminal Degree Step 1 $1,202 - Step 11 $1,483 per credit hour Adjunct Professor: No Terminal Degree Step 1 $1,023 - Step 11 $1,288 per credit hour Adjunct Professor: Terminal Degree Step 1 $1,347 - Step 11 $1,645 per credit hour

Building Sustainable Futures, Department of Business Management - Adjunct Faculty

Summary The Associate Director, Manufacturing Support, is responsible for multiple functions within the site. These responsibilities include driving the manufacturing operational excellence project management portfolio for clinical and commercial manufacturing. Oversight of the critical environment cleaning program across the business. Contract management of gowning and manufacturing consumable services. Finance council representative for manufacturing operations. This position will also be responsible for the scheduling of manufacturing production activities and supporting the daily Tier processes. This role oversees the manufacturing training program and continuous improvement initiatives to ensure safe, compliant, and efficient operations. About the Role Location: <ul><li>This position will be located in Durham, NC and will be a fully on-site role. </li><li> Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. </li></ul>Key Responsibilities:<ul><li>Leads internal and external strategy and planning meetings, surveys, new business presentations, mobilization, and support activities related to the environment cleaning program.</li><li>Act as project lead for manufacturing support Op Ex projects and communicates project status, issues, assessing risks, and proposing solutions to the site leadership team.</li><li>Second line of contact to all facilities cleaning, GMP & Non- GMP cleaning.</li><li>Facilitation of Tier 2 meetings and attendance at Tier 3 meetings for Manufacturing.</li><li>Financial responsibility for tracking spend, identifying accrual discrepancies, identifying credits, and providing monthly report commentary for manufacturing expense budget </li><li>Lead development and management of detailed, task-based finite schedules to align multi-functional activities and ensure seamless execution across compounding, parts prep, filling, inspection, and assembly & packaging.</li><li>Manage the daily and weekly scheduling meetings and serve as back-up finite scheduler.</li><li>Oversight of the manufacturing training program.</li><li>Ensure site cleaning and gowning programs in compliance with Novartis Standards to maintain site in compliant state for manufacturing GMP products.</li><li>Develops and maintains compliant housekeeping program to ensure GMP manufacturing and testing facility is in compliant inspection ready state. Programs to include routine walkthrough of GMP warehouse, manufacturing, and test labs, to identify, track and resolve housekeeping deficiencies.</li><li>Manages budget and staffing levels to ensure appropriate resources are available for both FTE and external service providers.</li><li>Approves vendor invoices as needed and assist in developing and approving necessary service contracts.</li><li>Manages inventory levels for both cleaning and gowning materials as well as supplier contracts or service contracts associated.</li><li>Reviews and evaluates existing cleaning programs and services, makes recommendations to manufacturing operations team.</li><li>Maintains compliant procedures and logbooks associated with cleaning activities.</li><li>Supports investigations related to cleaning, gowning, or housekeeping.</li><li>Performs or manages applicable area CAPAs, Quality Events, CR Actions, and other Quality non-conformances.</li><li>Partners with Quality to address these issues effectively and compliantly.</li><li>Coordinates daily operations with scheduling team to ensure cleaning activities align with manufacture and testing operations.</li><li>Develop and report appropriate KPI for cleaning, gowning and housekeeping.</li><li>Identifies and implements continuous improvement opportunities.</li><li>Leads and mentor departmental staff.</li><li>Writes performance reviews and annual goals, holds one-on-ones, and handle HR related matters Implement, train, and educate staff on the on-going efficient delivery, operation, and maintenance of the cleaning program.</li><li>Other related duties as assigned.</li><li>Perform other related duties as assigned.</li></ul>Essential Requirements:<ul><li>B.S. degree in engineering or a related technical field; or equivalent industry experience.</li><li>10+ years of experience in GMP manufacturing operations</li><li>Pharmaceutical/Biopharma Industry experience required</li><li>Knowledge of FDA regulations and GMP systems; strong understanding of cGMP documentation and compliance practices.</li><li>Excellent oral and written communication skills; strong technical writing ability required.</li><li>Proven ability to mentor and develop staff; foster a culture of continuous improvement and operational excellence.</li><li>5+ years' experience leading and managing teams.</li><li>Project management skill set, including strategic/tactical planning, team building, risk management, and budget adherence.</li><li>Prior experience conducting deviation investigations in a cGMP environment.</li></ul>Work Environment & Physical Requirements:<ul><li>Fully On-site role supporting GMP manufacturing areas (compounding, parts preparation, cell expansion, upstream, downstream, filling, inspection, packaging); adherence to gowning and safety procedures required.</li><li>Ability to work in controlled/cleanroom environments and coordinate across shifts to meet operational needs.</li><li>May require off-hours support to meet production schedules and investigation timelines.</li></ul>Novartis Compensation and Benefit Summary: The salary for this position is expected to range between $ 132,300 - 245,700 annually. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. #LI-Onsite Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Associate Director, Manufacturing Support

Summary The Senior Automation Engineer reports to the AD Process Automation and is responsible for providing automation design team leadership and serving as a technical subject matter expert for a Novartis Aseptic Drug Product facility. About the Role Location: This position will be located in Durham, NC and will be an On-Site role. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Key Responsibilities:<ul><li>Ensure automation aspects of new equipment are appropriately designed, meet Novartis standards and are appropriately commissioned and qualified.</li><li>Provide oversight for automation aspects of projects including integration of 3rd party equipment to other standard plant systems, e.g., DCS, BMS, Historian, Infrastructure.</li><li>Provide design, configuration, installation, and maintenance of automation software and associated hardware for existing equipment and processes.</li><li>Prepare scopes of work for large projects, lead small teams and manage automation contractors as required to complete required work within project timelines.</li><li>Lead discussions with internal business partners on priorities, timelines and transparent sharing of information.</li><li>Develop, review and approve lifecycle documentation, e.g., User Requirements (URS), Functional Specification (FS) and Detail Design Specifications (DDS/HDS/SDS).</li><li>Develop and maintain procedures to meet GMP requirements, CFR's and internal company policies.</li><li>Participate and/or lead new product implementation processes to ensure smooth transition from process development into GMP manufacturing.</li><li>Drive operational excellence and continuous improvement.</li><li>Partner with Quality to ensure a quality and compliant manufacturing environment including participation in regulatory audits as an automation SME.</li><li>Solve technical related issues impacting production.</li><li>Support 24x7 site-based operations including rotating on-call responsibilities.</li><li>Support investigations of non-conformances related to automation systems.</li><li>Other related duties as assigned.</li></ul>Essential Requirements:<ul><li>B.S. degree in Engineering, Computer Science, or related technical field.</li><li>8 years work experience in pharmaceutical or biopharmaceutical based GMP manufacturing operations, or equivalent work experience (12 years) in pharmaceutical or biopharmaceutical based GMP manufacturing operations.</li><li>Excellent oral and written communication skills, including demonstrated technical writing skills.</li><li>Experience programming, troubleshooting, and maintaining various site automation systems including DCS, BMS, PLC, SCADA, historian, infrastructure, including use of various industrial protocols.</li><li>Experience in development and execution of system level qualification testing including providing guidance on qualification plans in conjunction with C&Q department.</li><li>Proven experience applying S88 in an automated environment and development of control system standards aligning with S88 methodology.</li><li>Experience in field wiring practices and panel design, experience with troubleshooting and start-up of control systems, and experience with instrumentation.</li><li>Experience writing and executing complex change controls.</li><li>In-depth knowledge of FDA regulations particularly 21 CFR part 11 and GMP systems.</li><li>Strong project management skill set with extensive experience in strategic / tactical planning, demonstrated ability to perform long-term project planning.</li><li>Ability to prepare contingency plans and logically work through complex issues in a pressure filled atmosphere.</li><li>Provide technical support on all manufacturing issues when driving towards issue resolution.</li><li>Up to 10% travel may be required.</li></ul>Novartis Compensation and Benefit Summary: The salary for this position is expected to range between $103,600 and $ 192,400 annually. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. #LI-Onsite Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Senior Engineer, Automation

Summary The Senior Manager, CGT ITOT/Automation, reports to the AD, Process Automation and leads a team of site-based automation engineers to install, maintain and support automation systems primarily associated with Aseptic Drug Product equipment and facilities. About the Role Location: This position will be located in Durham, NC and will be an On-Site role. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Key Responsibilities:<ul><li>Leads automation processes for the design, installation, maintenance and support of process equipment and automation systems.</li><li>Continuously improves and seeks innovation related to site automation systems.</li><li>Executes automation strategy and proper system management per global Novartis standards.</li><li>Owns computerized systems for process related equipment.</li><li>Manages engineers supporting 24/7 operations providing clear, consistent leadership, management and mentoring.</li><li>Develops, monitors and improves KPI's for system reliability.</li><li>Change management and CAPA ownership to drive continuous improvement for automation systems.</li><li>Leads SME's for deviation investigations involving automation systems.</li><li>Leads SME's for automation systems in regulatory audits.</li><li>Ensures training curriculum is optimized and ensures cross training of individuals across the team.</li><li>Supports creation of standard lifecycle documentation, e.g., User Requirements (URS), Functional Specification (FS) and Detail Design Specifications (DDS), etc.</li><li>Works closely with operations and manufacturing sciences to evaluate new product introductions and impact to automation systems.</li><li>Supports the development of site facility and equipment master plans, network business processes associated with automation systems, and GTx Engineering initiatives or programs.</li><li>Other related job duties as assigned.</li></ul>Essential Requirements:<ul><li>Bachelor of Science degree in Engineering or other relevant degree with 9 years of experience across multiple ITOT/Automation platforms, e.g., DCS, PLC, SCADA, MES, Historian, as well as experience with process equipment in the drug substance and drug product areas.</li><li>Industry expertise in the design, reliable operation, modification, maintenance, and retirement of computerized systems.</li><li>Demonstrated ability to work and collaborate on cross functional teams (QE, QA, validation, operations) in a fast paced, dynamic team setting.</li><li>Strong interpersonal and excellent verbal and written communication skills are essential.</li><li>Knowledgeable of health, safety and environmental regulations, and FDA (and similar) cGMPs.</li><li>Planning, problem analysis, and decision-making skills.</li><li>Proficient computer skill utilizing MS Office suite applications, Building Management Systems, and Computerized Maintenance Management Systems (CMMS).</li><li>Self-motivated with a strong sense of ownership in areas of responsibility.</li></ul>Novartis Compensation and Benefit Summary: The salary for this position is expected to range between $108,500 and $ 201,500 annually. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. #LI-Onsite Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Senior Manager, CGT ITOT/Automation

Summary The Buyer Planner II plays a pivotal role in keeping operations running smoothly. This position oversees the entire journey of inventory materials - from the moment an order is placed to time of delivery, ensuring precision and timeliness every step of the way. Beyond tracking, this role drives innovation by sourcing new materials that power our manufacturing and lab activities, including identifying and partnering with the right suppliers to keep us ahead of the curve. About the Role Location: Durham, NC #LI-Onsite This role is based in Durham, NC. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you Key Responsibilities: &bull; Perform periodic review of supplier performance and work with his/her manager to alleviate any supplier issues. Periodic review may require setting reoccurring meetings with key suppliers. &bull; Support the Process Science Team by attending weekly production meetings, forecasting material needs and coordinating with the warehouse to ensure materials are available for scheduled production. &bull; Track all raw materials from time of purchase to time of receipt. &bull; Maintain data within the ERP system. &bull; Attend/host regular meetings with suppliers to review open orders/supplier performance. &bull; Accountable for maintaining inventory at planned levels. &bull; Works with manufacturing and lab teams to identify and source new raw materials. &bull; Maintain and update the Item Master as requested. &bull; Create and report key performance metrics related to purchasing and inventory management. &bull; Identifies and sets-up new suppliers through the Supplier Quality Management process. &bull; Work closely with Strategic Procurement to negotiate supply agreements, blanket orders and long-term purchase agreements. &bull; Forecast/Plan material needs to support manufacturing. &bull; Assist Warehouse team with any incoming receipt issues. &bull; Other related duties as assigned. Essential Requirements: &bull; B.S. degree in supply chain, engineering, science, business or related degree or an equivalent combination of education and related experience. &bull; 2 years of supply chain or buyer/planner experience preferred. &bull; Must be able to operate with limited supervision and exercise proper judgment. &bull; Strong communication and organizational skills, detail oriented. &bull; Proficient in MS Office suite of products. &bull; Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. &bull; Approximately 5% travel. Novartis Compensation and Benefit Summary: The salary for this position is expected to range between $63,600 and $118,200 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Company will not sponsor visas for this position. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Buyer Planner II

Summary This position will be located at the East Hanover, NJ location and will not have the ability to be located remotely. We are recruiting for two roles. About the Role The Insights and Decision Science (IDS) team /is dedicated to enabling improved decision-making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The Director of Business Applications & AI Products is responsible for centrally managing and optimizing business applications that support various functions within Novartis US. This role ensures the consolidation of user bases into a standardized set of applications, driving efficiency and maximizing adoption across different personas. As the organization evolves, this role also plays a critical part in modernizing the business application landscape-integrating AI-powered features, automation, and intelligent decision science capabilities. By collaborating with business units, IT, and external vendors, the Business Applications Product Owner owns the business applications that support the needs of different functions within Novartis US. Their objective is to maximize use of these products by aligning application roadmaps with evolving business needs and technological advancements. This role also leads efforts to streamline and integrate technology platforms, ensuring a cohesive and scalable application ecosystem. Through strategic planning and stakeholder engagement, this role plays a key role in enhancing operational effectiveness and delivering value-driven solutions. Key Responsibilities:<ul><li>Own and manage business applications that support the needs of different functions within Novartis US, ensuring alignment with strategic objectives </li><li>Maximize application efficiency & adoption across user personas by consolidating and maintaining various user bases into a set of standard applications, while proactively identifying opportunities for enhancement (including AI & automation)</li><li> Develop and execute a product roadmap for business applications, ensuring alignment with business needs, evolving technology, and industry trends; oversee the end-to-end development lifecycle of applications, from idea to implementation, leveraging agile methodologies </li><li>Lead the integration of AI capabilities into business applications-such as predictive analytics, intelligent automation, and generative AI - to improve user experience, insights, and decision-making</li><li>Actively manage the product backlog, prioritizing initiatives that provide the highest strategic value and scalability </li><li>Collaborate with third-party vendors to influence product and application roadmaps based on changing business needs and technology advancements </li><li>Drive the vision for consolidating technology products into evolved platforms, ensuring efficiency and interoperability </li><li>Ensure product development efforts align with broader organizational strategies, acting as a link between teams and stakeholders </li><li>Engage with different business units to develop a unified view of technology platforms required to meet business needs </li><li>Work closely with DDIT and other IDS teams to ensure robust product planning, integration, and execution </li><li>Track product adoption, gather feedback, and refine strategies based on user needs and business performance and ensure smooth onboarding, training, and communication for stakeholders using business applications </li></ul>Education: Bachelor's or master's degree in business administration, Computer Science, Engineering, or a related field. Essential Requirements: <ul><li>Novartis seeks an individual with extensive experience in leading product management and development operations within the pharmaceutical or healthcare industry to help shape the future of intelligent, insight-driven systems at Novartis. This role combines traditional product ownership with a forward-looking perspective on AI transformation, digital enablement, and next-gen applications. A commitment to fostering a user-centric approach and leveraging data-driven insights to enhance product offerings is essential to this role. </li><li>Education: Bachelor's or master's degree in business administration, Computer Science, Engineering, or a related field. </li><li>Minimum of 8+ years of experience in product management, application development, or related roles, preferably within the pharmaceutical or healthcare sector, with a focus on managing vendor relationships and ensuring alignment with product goals </li><li>Strong understanding of product lifecycle management, agile frameworks, and best practices in product development, including the ability to integrate vendor contributions effectively </li><li>Proven track record of successfully managing and delivering complex product portfolios that align with business objectives and user needs, while coordinating with vendors to enhance product offerings - ideally with embedded data or AI features</li><li>Familiarity with AI technologies such as predictive modeling, natural language processing, or generative AI, and how they can be embedded into enterprise applications</li><li>Excellent leadership, strategic thinking, communication, and stakeholder management skills, with the ability to engage and influence cross-functional teams and external partners </li><li>Ability to drive change and innovation in a dynamic and complex organizational environment, leveraging vendor partnerships to support strategic initiatives </li><li>Strong analytical and strategic thinking skills, with the ability to leverage data insights to inform product decisions and optimizations, including vendor performance assessments </li><li>Certification in product management or agile methodologies is desirable, with any additional experience in vendor management </li></ul>Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between: $185,500.00 and $344,500.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Director, Business Applications & AI Products

Summary #LI-Hybrid Internal job title: Location: This position will be located in Indianapolis, IN or Fort Worth, TX and will not have the ability to be located remotely. This position will require 20% travel as defined by the business We are looking for experience in physical irradiation technologies and related process automation technologies, with an emphasis on isotope production technologies. Our Unit is driving successful execution of a wide range of isotope-related projects. This starts with early strategic and operational discussions on isotope production technologies, assembly of internal teams and execution of desired strategy, up to technical leadership of early process development and the developability assessment of chosen isotope irradiation technologies. You will be reporting to the Head of the Global Isotope Development Unit. You will be leading a Process automation and Physics Development Team consisting of experts from different scientific areas who act as members of radio-isotope development project teams by optimally setting up people, assets, equipment to best serve project needs according to priority, and ensure timely delivery of high-quality products and solutions. About the Role Key responsibilities:<ul><li>Be part of the IDU Leadership team</li><li>Work collaboratively with cross-functional and multidisciplinary teams, spanning multiple NVS global sites develop efficient radio-chemical separation techniques</li><li>Co-lead projects with project lead; formulate and execute on project strategy, manage interfaces with project leads, including timelines, priority, board presentations.</li><li>Build and lead internal Radiochemical team of experimental scientists and project leads. Seek technical and operational input from key stakeholders to build the project execution plan.</li><li>Lead internal project meetings. Collect and interprets data to advance project, adapts strategy, and addresses the right scientific questions. Ensure team discussions and decisions are summarized in minutes. Ensure that key milestones and go / no go criteria are data driven and clearly defined. Own quality of project information and make sure project information is accurate and included in the system(s) in a timely matter.</li><li>Guide projects with respect to isotope approaches and technologies and leads corresponding efforts. Lead developability assessment, manufacturing line development and early process development. Track and oversee projects by maintaining an overview of the project goals, activities and commitments, and timelines of project teams, in line with strategic priorities. Manage and optimize project plans and resource assignments with the aim to manage/mitigate risks.</li><li>Align with RLT LT project strategy and resourcing. Regular project/portfolio updates to IDU LT.</li><li>Manage and communicate project status, issues, and options for resolution to ensure optimal and timely information flow to all stakeholders (NTO and TRD). </li><li>Foster effective, proactive and open communication within and across project teams, build trust among team members to achieve transparency and clarity of program goals, progress and issues. Mentor less experienced team members.</li><li>Contribute to vendor/CRO evaluations, coordination of outsourcing requests, budget monitoring and communication, evaluation of external collaborations and due diligence.</li><li>Ensure best practices, knowledge exchange and continuous mentoring and training of our team members.</li></ul>Essential Requirements:<ul><li>A minimum of a Bachelors degree is required. Master's or PhD is preferred</li><li>At least 5 years of relevant experience in radiopharmaceuticals or related fields, with a strong focus on process automation and physics; academic experience will also be considered</li><li>Strong background in Radiochemistry and radio-isotope production technologies including irradiation technologies and accelerators</li><li>Previous track record of success in leadership position, working with international and multidisciplinary development teams</li><li>Ambitious, yet highly collaborative and fully committed to team's and project success.</li><li>Result- and quality oriented. Able to deal with conflicting interests and willing to make compromises to ensure project progress.</li><li>Excellent project management skills, organizational and team management skills, interpersonal communication, strong verbal and written communication.</li><li>Creativity with demonstrated critical thinking and problem-solving skills, ability to pay attention to detail but also see a bigger picture.</li><li>Comfortable with ambiguity and change, eager and fast learner willing to adopt new tools and processes.</li><li>Ability to operate in a fast-paced dynamic environment and effectively process multiple avenues of communication and requests in parallel</li></ul>The salary for this position is expected to range between $145,600.00 - $270,400.00 USD Annual per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. To learn more about the culture, rewards and benefits we offer our people click here . Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Associate Director Physics Team Leader and Process Automation

Summary #LI-Onsite About the Role: The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting into the ED, Channel Strategy Analytics, this role is crucial in optimizing the distribution network to enhance product accessibility and cost-efficiency. The AD, Channel Insights plays a crucial role in providing insights and data-driven analytics to support platform, GPO, and BB channel distribution strategies that align with the NVS' mission to enhance patient access to innovative therapies. This role has a responsibility to support a total projected cross-portfolio of ~$21B in sales with current pipeline, directly impacting hundreds of thousands of patients. This position will be located at East Hanover; NJ will not have the ability to be located remotely. This position will require 10% travel as defined by the business (domestic and/ or international). About the Role Key Responsibilities:<ul><li>Oversee detailed analyses to customize distribution strategies for payer groups, ensuring optimal reimbursement terms within platform and GPO channels.</li><li>Monitor key metrics such as delivery times, inventory levels, and order fulfilment rates to improve the efficiency of platform and GPO operations.</li><li>Assist in developing contracting strategies for launch brands within platform and GPO channels, utilizing advanced modeling techniques.</li><li>Drive strategic impact analyses within platform and GPO channels to inform prescribing behavior trends and assess implications on product uptake.</li><li>Partner with Market Access stakeholders, supply chain, sales, and finance teams to ensure platform and GPO distribution strategies align with overall business goals.</li><li>Prepare reports to senior management, highlighting key findings and recommendations for optimizing platform and GPO distribution channels.</li></ul>What You'll Bring to the Role: <ul><li>Education: A bachelor's degree in Business Administration, Supply Chain Management, Data Analytics, or a related field; an MBA or advanced degree is preferred</li></ul>Essential Requirements: Novartis seeks individual with extensive experience in market access strategy and analytics within the pharmaceutical industry. This individual should have a proven track record of effectively collaborating with market access stakeholders to derive actionable insights. A strong analytical background is essential, with the ability to analyze complex datasets and derive actionable insights to inform distribution strategies. The candidate should be skilled in analyzing the implications of emerging policies and regulations on pricing models and profitability.<ul><li>6 + years of experience in the pharmaceutical or healthcare industry, with a deep understanding of market access dynamics, channel strategies and healthcare delivery</li><li>Experience in the access and reimbursement of specialty products, including pharmacy benefit model, buy and bill model, specialty pharmacy, and working with account management, patient support / field reimbursement teams</li><li>4+ years of domain expertise in these areas are highly desired: market access, patient service analytics, secondary data analytics, data science, primary market research, and field analytics and insights, or other related strategic analytics and management consulting</li><li>Proven track record of enabling data-driven decision-making at a senior leadership level, including addressing complex business challenges and shaping organizational strategy particularly in therapeutic areas.</li><li>Strong Market Access business acumen with ability to understand and interpret information from multiple sources and translate into actionable recommendations</li><li>Results oriented with excellent communication and collaboration skills; Comfortable working in ambiguity with the ability to challenge traditional thinking to solve problems</li><li>Demonstrated abilities to influence without authority, and develop/foster relationships with senior leadership</li><li>Proven teamwork, collaboration, and people management skills; Ability to work in a dynamic, fast-paced, multifunctional environment</li></ul>Novartis Compensation Summary: The salary for this position is expected to range between $152,600.00 and $283,400.00per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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