AI-Enabled Applications for Customer Service
About the course:
If you’re interested in designing and implementing AI-driven customer service systems, this course is for you. This course explores the role of artificial intelligence in transforming customer service operations. It covers the fundamentals of AI technologies, their application in customer service, and their impact on businesses and customer experiences. You will learn how to design and implement AI-driven customer service systems, including chatbots, sentiment analysis, personalization, and more to improve customer experience.
Complete the required modules to earn an industry-recognized IBM SkillsBuild digital credential called AI-Enabled Applications for Customer Service.
After completing AI-Enabled Applications for Customer Service, you should be able to:
Design a conversation for an IBM watsonx Assistant chatbot
Apply knowledge of AI technologies to efficiently route tickets using IBM Watson Natural Language Understanding
Apply sentiment analysis to analyze customer sentiment using IBM watsonx Prompt Lab
Apply AI technologies to improve knowledge management for customer service using IBM watsonx Prompt Lab
Analyze customer conversations to generate insights for improving customer experience using IBM watsonx Prompt Lab
