AI-Enabled Applications for Customer Service

If you’re interested in designing and implementing AI-driven customer service systems, this course is for you. This course explores the role of artificial intelligence in transforming customer service operations. It covers the fundamentals of AI technologies, their application in customer service, and their impact on businesses and customer experiences. You will learn how to design and implement AI-driven customer service systems, including chatbots, sentiment analysis, personalization, and more to improve customer experience. Complete the following required modules to earn an industry-recognized IBM SkillsBuild digital credential called AI-Enabled Applications for Customer Service.