Interpersonal and Workplace Communication
About the course:
Clear, respectful communication is essential for building relationships and navigating complex work environments.
In this module, you’ll learn how different communication styles influence collaboration and workplace dynamics. You’ll explore how active listening and emotional intelligence help build strong professional relationships. You’ll also discover simple and effective ways to handle conflict and have difficult conversations.
What you’ll learn
After completing this module, you should be able to:
Describe different communication styles and their impact on workplace interactions
Describe the role of active listening in effective communication
Explain the concept of emotional intelligence and its role in workplace relationships
Identify strategies for assertive communication and boundary setting
Identify best practices for navigating workplace conflict and difficult conversations
Lessons
Communication styles and their impact
Active listening and emotional intelligence
Navigating workplace conflict and difficult conversations
