Senior Field Service Technician - Tuscaloosa, AL

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.


Department Overview
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.

The Senior Field Service Technician will support the Field Service Organization (FSO). The FSO supports the implementation and maintenance of highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers.

Job tasks include but are not limited to: deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment. The department works with Customers, System Managers, Engineers, Sales teams, Project Managers, System Technologists, and Service Partners to accomplish the mission. The FSO department is on-call 24/7/365 to support mission-critical systems for our public safety customers.


Job Description

• Maintenance and management of highly technical Motorola communications systems
• Focus on maintaining optimal performance levels across an integrated system and addressing system-level alarms and malfunctions
• Manage system availability through routine maintenance, performance monitoring, and preventative maintenance
• Familiarity with troubleshooting techniques and latest technologies for digital and analog Motorola communications equipment and system architectures
• Provide technical support and coordinate activities within the Motorola Network Operation Center
• Verify swift and accurate responses to alerts, ensuring appropriate repair or escalation of issues
• Strive to maintain high level of service for customers, providing timely notification of network and maintenance statuses
• Support 24/7 Network Operations and work across shifts as required

Preferred Skills:

• Experience with P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment
• Ability to pass background checks, obtain security clearances, and maintain a clean driving record
• Availability for on-call duty 24/7/365
• Strong knowledge of wired/wireless communication systems, LAN, and WAN
• Knowledge of standard telephony, dedicated data circuits, and packet-switching techniques
• Proficiency in MS Word, Excel, Outlook, and Access
• Strong self-management and interpersonal skills to collaborate with customers, partners, and internal teams
• Self-motivated and able to work independently
• Problem-solving skills in high-pressure situations
• Knowledge of channel banks, routers, hubs, and switches configuration and testing
• Ability to develop and deliver technical training
• Integration of new tools and solutions into team operations
• Experience with equipment used in optimizing and testing Motorola communications systems
• Configuration and testing experience with Motorola two-way radio and subscriber products
• FCC license and industry certifications (e.g., ETA) are a plus.

The Senior Field Service Technician MUST reside in the state of Alabama within 70 miles of the city of Tuscaloosa.

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Basic Requirements

• Associate's Degree AND 2+ years of experience OR 6+ years as an Electronic or Field Technician/Specialist in one of the following: P25 Systems, LMR RF Systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment, routers, switches, or firewall configurations

Travel Requirements
Under 25%


Relocation Provided
None


Position Type
Experienced


Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .