ICE Specialist (Northeast Region - Boston, New York City, Philadelphia)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

What You'll Work On

Individual contributor with comprehensive knowledge in the specific area. Ability to execute highly complex or specialized projects. Adapts precedent and may make significant departures from traditional approaches to develop solutions. Responsible for responding to inquiries of a technical nature.

• Communicate with customers and clients (via email, phone, or online discussion boards) to resolve complex enquiries and technical question in order to recommend suitable products or services (for example IT hardware and software products, financial services, health services).
• Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
• Fully proficient in applying established professional, technical, and administrative disciplines.
• Knowledge would typically be acquired from several years of work or coaching from senior specialist staff.
• At this level, the incumbent would be expected to be capable of instructing technical staff and reviewing the quality of the work or advice provided by these roles.

Required Qualifications

• Associated Degree
• Minimum 4 years of experience
• Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s).

Preferred Qualifications

• RDCS or similar preferred

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $83,000.00 - $166,000.00. In specific locations, the pay range may vary from the range posted.