Project Manager, Global Consulting (hybrid work model)

Overview

The Project Manager has direct, client-facing responsibilities as well responsibilities directing and supporting JCR & JCI field staff. The PM serves as the primary project leader for Global Consulting long term projects and Quality Education Program. The PM serves as a key contact for Global Consulting field staff in project organization, process improvement, and communication management.

The Project Manager maintains strong working relationships with International Accreditation, Global Consulting, Human Resources, IT, Legal, Education, Marketing, and Operations. The PM completes assessments as part of process improvement initiatives, reporting out to Global Consulting leadership as well as field staff.

INDMP

#LI-Hybrid

Responsibilities

Project Management

Internal:

• Serves as a project manager for internal division needs, supporting JCR, JCI, and JCIA. Plans, schedules, and coordinates project activities to meet deadlines. Develops, tests, and monitors, as well as communicates project milestones and deliverables. Responsible for development and documentation of structure, criteria for success, and deliverables. Manages multiple work streams and cross-functional projects, reporting out to the Global Consulting and International Accreditation, including the Vice Presidents, Executive Directors, and Directors.

• Investigates, recommends and/or implements change to existing processes. Collaborates with SMEs across the enterprise to support JCR, JCI, and JCIA field staff as well as central office staff.

• Manages process of obtaining, editing, and posting field staff profiles. Responsible for ensuring consistency on content layout and photos. Provides final product to Marketing to update JCR/JCI external websites plus upload on SharePoint site for internal use.

External:

• Manages international Quality Management and Patient Safety (QMPS) program. Partners with Quality Principal Consultant. Manages the contract and project delivery to ensure all deliverables are met in a timely manner.
  • Maintains and updates program content deliverables (course materials, evaluations, assessments, and exams) as directed by Quality Principal Consultant.
  • Independently prepares and distributes deliverables using online survey software, client facing LMS software. Uploads participant information into client-facing software for access to course materials.
  • Independently compiles, analyzes, and provides ongoing and year-end findings to Quality Principal Consultant and stakeholders
  • Independently Interacts with client point of contact during program for testing, troubleshooting issues, participant requests, and follow-up to deliverables.
  • Collaborates with Quality Principal Consultant to create eLearning modules within an eLearning platform.
  • Manages the IDP for CE and certifications.
  • Organizes plan for all payments and invoicing, monitoring project deliverables, timelines, and approvals from new contract to contract fulfilled.
  • Independently provides logistical support and ensures client satisfaction.

• Serves as SME for internal learning management systems. Works with IT and LMS (SkyPrep, SumTotal) Administrators to resolve technical issues with the web-based training course or its performance within the application. Tests and develops materials for clients using the LMS.

• Develops and maintains reports for the assessment of learner feedback. Organizes and compiles learning analytics data using analytical applications and methods. Identifies trends and opportunities for future client programs, and/or revisions of existing programs.

Field Staff Education and Communication

• Designs, builds, and maintains a knowledge sharing platform (The Field Resource Center) that is used for educational purposes for field staff. Coaches and works with field staff and enterprise staff to promote best practices for knowledge sharing.

• Designs, builds, tests, and maintains a knowledge sharing platform (Surveyor Portal) that is used for JCIA staff. Coaches field staff, central office staff, and other SMEs to ensure surveyors have ongoing access to content.

• Serves as primary administrator for Global Consulting and JCIA internal sites. Maintains all consulting and accreditation content, reviewing annually, as well as maintain the JCIA CITe database, governance of divisional document filing structure, manage site permissions, testing, and provide guidance and training to staff on SharePoint use. Partners with SharePoint Designers and Information Architects to implement and maintain the architecture of field staff portal(s). Serves as a main point of contact for central office and field staff.

• Develops, tests, and manages the onboarding SharePoint site. Is the primary contact for all newly hired international surveyors, international consultants, and domestic consultants as well as key stakeholders in the onboarding process. Advises new hires on end-to-end process of onboarding to deployment to the field.
  • Collects and distributes onboarding documents to SMEs and new field staff.
  • Plans and participates in virtual orientation sessions with central office SMEs.
  • Supports communication of training initiatives throughout the organization.

• Acts as SME for Constant Contact. Identifies and promotes articles to share with field staff.

Qualifications

• Bachelor's degree required along with:
• At least 5 years of managing multiple complex projects
• At least 3 years of recent SharePoint administration, design, and support experience

• Process improvement training/RPI training. Expertise in process improvement skills and tools to support internal and external customers. Able to proactively analyze and identify inefficient processes and workflows and provide solutions for improvement.

• Ability to manage stakeholders and Subject Matter Experts (SMEs) in outside departments, such as IT, Legal, HR, and Operations to lead project goals.

• Proficient in Microsoft Office 365 and LMS Software. Proficient in enterprise systems, such as Qualtrics, Constant Contact, and other systems as needed. Three plus years supporting SharePoint, Microsoft Outlook, Qualtrics, SkyPrep, SumTotal, Cloud Campus, Moodle.

• Ability to learn new software applications rapidly to meet internal and external stakeholder demands.

• Strong written and oral communication skills. Strong editing skills and a keen eye for grammatical errors. Attention to detail and high level of organizational skills required. Ability to influence clients and stakeholders.

• Project management experience managing multiple projects and priorities simultaneously, including special projects, administrative issues, and communications to support the company's strategic goals.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.