Help Desk
Westinghouse Electric
Posted Wednesday, May 8, 2024
Posting ID: 17194_crt:1715191758312
Xmas Lk Vlg, IN
Help Desk Coordinator - 12 Months
Richmond, VA
Must be local to Richmond, VA
To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support.
Duties and Responsibilities
Richmond, VA
Must be local to Richmond, VA
To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support.
Duties and Responsibilities
- Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools
- ServiceNow ticketing system experience is preferred. Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
- Ability to identify and solve problems quickly/escalate issues efficiently
- Familiarity with knowledge process for creating procedural articles is desirable,
- Ability to multitask while client is on the phone by researching knowledge and documenting tickets
- Demonstrated competency in logical and analytical thinking
- Experience in the adaptation and application of rapidly changing technology to business needs,
- Proficient at exercising self-discipline and mindfulness in open call center environment,
- Experience working in contact center environment where the importance of adhering to scheduled breaks is measured,
- Experience working and performing well in environment where individual performance metrics and scores are measured monthly,
- At least 1 yr of IT Phone Support experience
- Ability to work any 8 hour shift within 6AM-6PM EST time span as needed
- Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed.
Contact Information
Email: at-jobfeeds+westinghouseelectric@careercircle.com
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.