Bilingual Customer Service Representative
Waste Connections, Inc.
Posted Friday, April 26, 2024
Posting ID: WCGWCUUSR75141EXTERNALENUS
Wichita, KS
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Waste Connections is looking for a Bilingual Customer Service Representative to join our team in Wichita, Kansas.
PAY:
$18 per hour with incentive bonuses that are paid out monthly!
HOURS:
Monday - Wednesday: 7:45 am - 5:15 pm
Thursday: 7:00 am - 5:15 pm
Friday: 7:45 am - 4:15 pm
WHY YOU NEED TO JOIN US:
•Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
•Interviews customers and records interview information into computer for customer service , talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
•Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders .
•Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
•Work in a fast paced, cooperative , high call volume environment. Solicit sale of new or additional services.
•A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.
WORKING CONDITIONS AND PHYSICAL EFFORT:
•Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
•Also, long periods spent sitting, typing , or looking at a computer screen are common.
MINIMUM JOB REQUIREMENTS:
•2 years of Phone Customer Service experience preferred .
•Ability to read, write, comprehend and communicate in English.
•Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
•Fluent in Spanish and English.
To be considered for any of our current openings you must complete an application at https://careers.wasteconnections.com/ . Application information and additional instructions can be found once you select your position of interest.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
PAY:
$18 per hour with incentive bonuses that are paid out monthly!
HOURS:
Monday - Wednesday: 7:45 am - 5:15 pm
Thursday: 7:00 am - 5:15 pm
Friday: 7:45 am - 4:15 pm
WHY YOU NEED TO JOIN US:
- CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
- INTEGRITY : Our definition is saying what you will do and then doing it!" We keep our promises to our customers and our employees.
•Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
•Interviews customers and records interview information into computer for customer service , talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
•Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders .
•Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
•Work in a fast paced, cooperative , high call volume environment. Solicit sale of new or additional services.
•A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.
WORKING CONDITIONS AND PHYSICAL EFFORT:
•Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
•Also, long periods spent sitting, typing , or looking at a computer screen are common.
MINIMUM JOB REQUIREMENTS:
•2 years of Phone Customer Service experience preferred .
•Ability to read, write, comprehend and communicate in English.
•Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
•Fluent in Spanish and English.
To be considered for any of our current openings you must complete an application at https://careers.wasteconnections.com/ . Application information and additional instructions can be found once you select your position of interest.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Contact Information
Email: at-jobfeeds+wasteconnectionsinc@careercircle.com
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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