Complex Hearth Installer

The Complex Hearth Installer is responsible for installation and troubleshooting of Complex Hearth Installations while providing superior customer service to Williams dealers and residential customers.

• Installation & troubleshooting of Complex Hearth applications.
• Courteous and effective communication, verbal and text/email, with external customers and internal Williams staff.
• Consistent completion of jobs/tasks in accordance with manager and/or trainer instruction regarding installation and operations processes and procedures.
• Confirm installation requirements with Complex Hearth Lead Installer by reviewing preview information as well as reading and understanding manuals, codes and other related materials.
• Utilization of electronic scheduling system using a smart phone or tablet.
• Other jobs and responsibilities as may be assigned by Installation Services Manager; GM of Hearth Products or other senior level management.

Education and/or Work Experience Requirements:
• Use of tools including, but not limited to, hand tools, battery powered tools and AC powered tools
• Use of ladders, scaffolding, lifts, harnesses (when required) and other apparatus to reach elevated areas including, but not limited to roofs, chases and attic areas
• Work with materials and merchandise including manufactured fireplaces, wood and cast mantels, natural stone surround material, metal venting, sheet metal and gas line
• Hold a valid driver's license and be insurable under company insurance policy

Physical Requirements:
• Ability to safely and successfully perform the primary job responsibilities
• Ability to maintain regular, punctual attendance
• Must be able to lift and carry up to 75 lbs