Director, Digital Adoption Outcomes

Job Classification:
Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Prudential Financial (NYSE: PRU), an industry leader in financial services for almost 150 years, is on a journey to become a higher growth, more nimble company - expanding access to investing, insurance, and retirement security for more people across the globe. We provide a wide array of financial products and services, ranging from individual life insurance, retirement, and annuities to asset management. With over $1.6 trillion assets under management and office presence in 20 countries across 5 continents, we help customers world-wide develop strategies for growing and protecting wealth.

The Business Outcomes team is dedicated to driving measurable business outcomes in USB Service through accountable reporting, transformation management, intelligent automation, digital adoption, and targeted quality and proficiency. If you want to be a part of an outcomes-obsessed team that drives flawless disciplined execution and is constantly seeking opportunities to drive more shareholder value, then our team will be a great place to grow your career.

The Director of Digital Adoption Outcomes is responsible for developing a holistic customer obsessed strategy for USB Service digital adoption and will partner cross-functionality to link the USB Service strategy across enterprise roadmaps to deliver outcomes. You will also identify and own a full inventory of self-service features (current/future state by business and servicing channels). In this role, you will establish tracking, reporting, and adoption targets that will drive accountability in formal outcomes reporting. Additionally, as the Director you are expected to drive continuous improvement roadmaps to increase No Need Service" and Self-Service outcomes.

The Director is responsible for these outcomes:

• Digital Adoption Oversight
• Self-Service Experience Strategy (USB Service All)
• Enterprise Liaison
• Self-Service Inventory & Transformation Tracking
• Digital Adoption Roadmap and Outcomes Reporting

This role is hybrid with a preferred on-site location in our Newark, NJ office.

Successful candidates will demonstrate the following:

• Operational Excellence
• Continuous Improvement
• Critical Thinking
• High Collaboration Leadership
• CX Obsessed
• Outcomes Obsessed
• Digital First Mindset
• Externally Focused

Other requirements for this role:

• Successful experience independently engaging with senior leaders preferred
• Previous servicing or marketing experience a plus
• Master's degree a plus

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $137,700.00 to $186,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
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