Associate Manager Front End, Omnicare

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Description

A Brief Overview
Directs workflow of the front-end technicians who provide customer service, order entry and medical records functions. Establishes support for service priorities by ensuring workflow efficiencies to meet prescription order deliverables. Establishes collaborative relationships with customers.

What you will do

• Establishes standard workflow and customer services expectations to ensure consistent high-quality service to customer facilities.
• Coordinates processes and assignments for lead technicians and individual contributors to achieve the Front-End area's goals.
• Advises team on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Front End services
• Develops strategy to ensure the accurate entry of prescriptions with patient payer information.
• Evaluates operating results with established objectives and recommends performance improvement opportunities.
• Controls payroll costs through analyzing allocation of resources and staffing needs.
• Generates and maintains communication throughout the organization.
• Conducts performance appraisals to provide employees with timely and constructive feedback.
• Manages operational aspects of the team (e.g., hiring, budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

The Team:

Omnicare, a CVS Health Company, provides care to residents of skilled nursing facilities, assisted living communities, and chronic care settings. Our Omnicare of King of Prussia, Pennsylvania, location is one of the larger Omnicare locations in the country. This site operates 24x7 serving a large number of facilities in addition to providing seamless support to other Omnicare locations. Although Omnicare pharmacies are not open to the public, you'll work amongst great colleagues in a supportive environment aligned with the company's mission, allowing our customers to focus on giving their patients the best care.

For this role you will need Minimum Requirements

• A strong customer service focus
• Working knowledge of execution and delivery (planning, delivering, and supporting) skills
• Working knowledge of business intelligence
• Working knowledge of problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Position Summary :

Direct his/her department to perform daily pharmacy customer service and data entry operations in such a manner as to achieve management's goals of superior customer service while entering accurate prescription data into the pharmacy system on a timely basis. Monitors work flow and production quotas in order to affect desired outcomes of product delivery on schedule. Acts as the coordinator of all pharmacy order entry functions

Required Qualifications:
• Data entry experience
• Pharmacy technician experience
• At least one (1) year experience supervising a high volume pharmacy data entry department

Preferred Qualifications :

Preferred Qualifications: (if above and beyond the minimum required)
• Data entry experience
• Pharmacy technician experience
• At least one (1) year experience supervising a high volume pharmacy data entry department
• High School Diploma/GED

Pay Range

The typical pay range for this role is:

$43,700.00 - $107,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/23/2024