Senior Delivery & Install Driver.Supply Chain Ops.USA
Ricoh Americas Corp.
Posted Thursday, April 25, 2024
Posting ID: 300006269388357
San Marcos, TX
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Come Create at Ricoh
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
POSITION PROFILE
Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer. The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions. Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met. Meet all Delivery Safety Standards. Other primary responsibilities include providing support, quality assurance, training, and general direction to other drivers. Direct back-up to Lead Driver, when applicable, Delivery and Install Supervisor, and Mgr.
JOB DUTIES AND RESPONSIBILITIES
- Ensures equipment is safely delivered to the correct location.
- Maintains log books in accordance with DOT regulations (Electronic or manual)
- Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws
- Performing pick-up of product at same time as delivery, thus minimizing costs
- Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices
- Ability to assist with safety program and meetings.
- Works with Lead Driver/Sr. Supervisor on process development and implementation.
- Pre-calling customers when applicable.
- Achieves expected productivity levels associated with assigned workload and level of experience
- Interface and train with less experienced drivers, and assist in completion of training in line with their career path. Provide mentoring or tutoring within delivery and install to improve overall team capabilities
- Demonstrates required digital competencies associated with assigned products and level assignment
- Conducts on the job training for new and less experienced drivers as required
- Effectively handles the most difficult customer situations
- Completes technical training on new equipment as required
- Provides constructive feedback to service and process team regarding networking and installation initiatives
- Ability to use smart phone and or tablets to capture electronic customer signature upon completion of scheduled transactions.
- Demonstrates good technical skills
- Demonstrates excellent customer relation skills.
- Identifies customer's needs and determines appropriate action; refers calls to appropriate party.
- Generally, requires larger machine installation and more complex routes than Delivery Driver
- Provides basic customer training on printing standalone and network devices.
- Maintain professional appearance in driver uniform
Contact Information
Email: at-jobfeeds+ricohamericascorp@careercircle.com
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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