Administrative Assistant II - Glaucoma Ophthalmology, Westwood

Description
Join a fast-paced team in the Department of Ophthalmology's Glaucoma clinic! We're looking for a proactive and personable individual to help create a seamless and welcoming experience for our patients. Responsibilities include, but are not limited to:

• Answer and triage incoming telephone calls in a professional and timely manner
• Register patients and schedule appointments using the electronic medical record (EMR) system
• Check in/out patients and verify insurance and demographic information
• Collect fees and co-pays at time of service
• Process referrals and authorizations

Salary Range: $25.60-36.33 Hourly

Job Qualifications
Qualifications

Required

• Working knowledge of current third party payer systems, including managed care and governmental programs such as HMO's, PPO's, Medicare, and Medicaid; familiarity with current patient billing practices and insurance verification terminology to determine eligibility and coverage.
• Excellent interpersonal and strong customer service skills including the ability to deal effectively with patients who are under stress.
• Familiarity with computerized patient appointment scheduling system, preferable PDM system.
• Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively.
• Strong organizational skills and maintain patient records efficiently.
• Flexible personality and the ability to function well with interruptions and multi-task effectively with high volumes.
• Working knowledge of all Microsoft applications (Word, Outlook, Excel).
• Demonstrated typing and word processing skills to prepare correspondence, email and other documents with speed and accuracy.
• Ability to maintain confidentiality and discretion regarding sensitive patient medical information.
• Demonstrated ability to maintain composure when confronted by difficult patient situations and to respond professionally.

Preferred

• Working knowledge of ophthalmic terminology.
• At least 2 years working in a clinical office.

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