PC Support Technician

Description

The PC Support Technician provides on-site technical support for one or more office locations. This role demands strong customer service skills, technical proficiency, and the ability to work independently and collaboratively within a team. The ideal candidate is a motivated self-starter with a broad understanding of IT systems and a passion for solving problems efficiently.

Key Responsibilities

Issue Management & Resolution

• Diagnose and resolve hardware, software, and system issues.
• Provide timely updates to users regarding ticket status and resolution.
• Monitor and troubleshoot AV systems, including boardroom and event equipment.
• Collaborate directly with end-users to identify and resolve technical problems.
• Leverage internal knowledge bases and external resources to research solutions.
• Maintain accurate and detailed records in the ticketing system.
• Escalate complex issues to appropriate teams when necessary.

System Maintenance & Configuration

• Perform routine maintenance on desktops and laptops.
• Track and manage IT assets in accordance with company standards.
• Execute data backups and restores as needed.
• Configure hardware components such as drives, memory, network interfaces, and peripherals.
• Install and configure operating systems, patches, and third-party software.
• Support and enforce established IT standards; participate in testing new configurations.

Required Skills

• Imaging and hardware setup
• Troubleshooting (PC, Mac, desktop, software)
• Active Directory
• Help desk and ticketing systems
• Software installation and configuration
• Strong customer service orientation

Additional Qualifications

Communication

• Excellent verbal and written communication skills.
• Strong interpersonal abilities with a focus on user satisfaction.
• Ability to collaborate with both local and remote teams.
• Comfortable delivering training to individuals and groups.
• Proactive in sharing knowledge and solutions with peers.

Resource & Task Management

• Ability to manage multiple priorities and meet deadlines.
• Follow established procedures and documentation.
• Work effectively in a fast-paced, dynamic environment.
• Adhere to team policies and organizational reporting structures.