Desktop Support

Description

The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise.

Key Responsibilities

• Respond promptly to service requests and incidents via phone, email, or in person.

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment.

• Assist users with application problems, operating systems, and network connectivity.

• Document all support activities, solutions, and updates in the ticketing system.

• Collaborate with other IT staff for escalated issues and project implementation.

• Provide guidance and training to users on IT policies, procedures, and best practices.

• Maintain inventory of IT assets and ensure compliance with security protocols.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in information technology or related field preferred.

• 1-3 years of experience in technical support or IT helpdesk roles.

• Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware.

• Strong problem-solving skills and ability to work independently.

• Excellent interpersonal and communication skills.

• Customer service-oriented attitude with attention to detail.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Physical and Work Environment Requirements

• Ability to lift and move computers, monitors, and other equipment up to 25 lbs.

• Work may require walking between offices, kneeling, or crouching to access equipment.

• Standard business hours

Skills

Desktop, Windows 10, Hardware, Windows, Active directory, Customer service, Technical support, Printers, Office 365, Ticketing system, Install, Desktop hardware, Outlook, Microsoft office, Printer support, Hardware troubleshooting, Hardware/software, O365, Hardware support, Installation, Pc support, Customer support, troubleshooting, Imaging, Deployment, Sccm, Mac, Inventory, Mobile device, Workstation, Microsoft, Asset management, Phone support, Hardware installation

Additional Skills & Qualifications

Required Qualifications:

1. 3-5 years of Desktop Support experience in a corporate environment

2. Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive

3. Experience using remote desktop tools like Bomgar/RDP

4. Experience supporting virtual meeting tools; preferably MS Teams

5. Experience with Service Now ticketing system

6. Must possess a strong customer service orientation.

7. Must be adaptive and flexible and have good problem-solving skills.

8. Must be able to communicate effectively both verbally and in writing.