IT Support Technician | T2

IT Support Technician II – Manufacturing Environment- 100% ON-SITE

Overview:

Our client is seeking an experienced IT Support Technician II to provide advanced desktop and infrastructure support in a dynamic manufacturing environment. This role requires strong troubleshooting skills, excellent customer service, and the ability to support a wide range of devices and applications, including niche systems with limited documentation.

Key Responsibilities:

• Deliver exceptional customer service via phone, email, and in-person support.
• Provide Level II support for desktops, laptops, printers (including Zebra), iPads, iPhones, scanners, and tablets.
• Troubleshoot and resolve hardware, software, and network issues in both office and production floor settings.
• Utilize SCCM, PDQ, and other tools for software deployment, imaging, and patch management.
• Manage Active Directory tasks such as user/group creation and permissions.
• Support and maintain mobile and desktop devices, including Windows OS and enterprise applications.
• Document issues and resolutions thoroughly; contribute to knowledge base articles.
• Assist with IT projects and process improvements.
• Mentor junior team members and collaborate with cross-functional teams.

Preferred Qualifications:

• 3–5 years of corporate IT desktop support experience, preferably in a manufacturing environment.
• Strong knowledge of Windows OS, Active Directory, and application troubleshooting.
• Experience with SCCM, WDS, MDT, PowerShell, and remote management tools.
• Familiarity with label printers (Zebra, Brother, Printronix, Labeltac) and MFPs.
• Excellent communication, organizational, and problem-solving skills.
• Bachelor’s degree or equivalent experience in an IT-related field.
• ITIL Foundations certification or experience with ITSM/ITIL practices.

Ideal Candidate Traits:

• Customer-focused and passionate about delivering a great user experience.
• Adaptable and eager to take on diverse challenges.
• Innovative and continuously seeking improvement.
• Self-motivated, detail-oriented, and a strong team player.