It Generalist

Description

Key Responsibilities: • Desktop Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, modify, and repair computer hardware and software in a MS Windows/Office365 environment. • Network Support: Monitor and maintain network infrastructure, including routers, switches, and firewalls. Troubleshoot network connectivity issues and ensure network security. Manage an active directory environment. • Server Support: Manage and maintain server infrastructure, including installation, configuration, and troubleshooting of server hardware and software. Perform regular backups and ensure data integrity. • Data Support: Oversee data storage solutions, ensuring data is securely stored and easily accessible. Manage data backup and recovery processes. Qualifications:

Skills

Troubleshooting, Desktop, Windows 10, Support, Customer service, Imaging, Hardware, Active directory, Technical support, Help desk, Printers, Deployment, Migration

Top Skills Details

Troubleshooting,Desktop,Windows 10,Support,Customer service,Imaging,Hardware,Active directory,Technical support,Help desk,Printers,Deployment,Migration

Additional Skills & Qualifications

Any BA skills are a plus as they deal with vendors, leaders, and users trying to make all systems run smoothly.

Experience Level

Intermediate Level