Desktop Support Technician

Description

Headquartered in Baton Rouge, LA, serves patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information systems. FMOL's St. Francis Hospital located in Monroe is looking for a 5 PC techs for a 6 month contract that could possibly be extended up to 12 months.

qualified Tier I Desktop Support resources to join their team on a 6 month (to start) contract.

Requirement of 2 years’ IT experience (if they have Associates or Bachelor’s, they would need only 1 year of experience). They can make some exceptions on that depending on education. They would really like candidates that have at least 1 year of IT experience even with either degree.

The Desktop Tech team provides tier I support tickets that are escalated from the Helpdesk and will be customer facing at St. Francis to support any hardware / software issues, installs, upgrades, etc. Candidates need to have a familiarity with hardware, working tickets, and utilizing Active directory. They will troubleshoot hardware and software issues, complete new asset request, perform upgrades, etc. They follow a centralized processes for building out laptops, desktops, and thin clients. They are heavy on thin clients (Editing, configuring, setting it up.) They have wall cabinets (cabinet mounts on wall with motor that goes up and down, keyboard tray that comes up and down). Those are inside patient rooms. This team also support WOW’s (work stations on wheels that nurses pull around), mobile devices and iPhones, desktops, laptops, printers, etc. Need to be able to look up machines in Active Directory, OU associations, etc.

Windows 10 / Windows 11 environment. uses ServiceNow ticketing system. This position will start off focused on tickets to get them acclimated to the environment, and techs can also volunteer for certain projects as well.

Skills

Desktop, Troubleshooting, Active directory, Hardware, Technical support, Customer service, Office 365, Windows 10, Printers, O365, Install, Ticketing system, Imaging, Deployment, Servicenow, Outlook, Hardware support, Desktop hardware, Printer support, Microsoft, Hardware/software, Hardware troubleshooting, Microsoft office, Phone support, Win10, Help desk support, Mobile device

Top Skills Details

Desktop,Troubleshooting,Active directory,Hardware,Technical support,Customer service,Office 365,Windows 10,Printers,O365,Install,Ticketing system,Imaging,Deployment,Servicenow,Outlook,Hardware support,Desktop hardware,Printer support,Microsoft,Hardware/s

Additional Skills & Qualifications

high focus on customer service (think Disney world level customer service). Strong technical skills, communication, and documentation are required. They need to be organized and have the ability to be pulled into many different directions daily. Candidates will have to go into a patient room from time to time and must be comfortable with that. Sometimes also have to go into an operating room. Try to avoid it at all costs and try to send more seasoned FTE’s but it’s possible. - Very fast paced, a lot of devices. Will also have to know how to use basic tools to assemble hardware devices.

Experience Level

Intermediate Level