Customer Service Representative

Overview

The Mortgage Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with payment and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem-solving to meet service standards.

What You’ll Do

• Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
• Respond to insurance servicing inquiries related to homeowners insurance
• Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
• Navigate multiple systems to research and accurately document each call
• Deliver prompt, professional, and accurate service to meet internal and external standards
• Apply strong problem-solving and resolution skills to address customer concerns
• Maintain professionalism and efficiency across all interactions

What You Bring

• Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills for phone and email interactions
• Stable internet connection for remote training and work
• Reliable transportation for potential onsite needs
• Nice to Have:
  • 2+ years of call center experience
  • Experience in insurance or mortgage services

Schedule & Training

• Contract to Hire
• Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
• Start Date: October 29, 2025
• Shift for Training: 9:30AM - 6:00PM
• Location: 700 Tower Drive, Troy, Michigan, 48098
• Available Shifts after Training: (Monday - Friday)
  • 10:30AM - 7:00PM
  • 11:30AM - 8:00PM

Pay and Benefits

• Pay: $17/hour
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Life and disability insurance