Mortgage Customer Service Representative

We're Hiring! We are looking for dedicated Mortgage Customer Service Representatives to work at the following locations:

• Troy, Michigan
• Daytona, Florida

Job Details:

Job title: Mortgage Customer Service Representative

Placement: Contract to Hire

Work setting: Onsite training until released to Hybrid schedule

Pay: $17 per hour

Training Schedule: (30 days onsite)

Monday - Friday 9:30AM - 6:00PM

Post Training Work Shift: (Hybrid)

Shifts available

Monday - Friday 10:30AM - 7:00PM

Monday - Friday 11:30AM - 8:00PM

Hybrid schedule will depend on your performance, meeting adherence, quality and attendance.

***NO TIME OFF IN FIRST 6 WEEKS!***

Responsibilities:

• Handling 35-45 inbound calls per day (average call duration: 11-14 minutes)

• Assist borrowers, insurance agents and financial institutions with homeowners insurance inquiries

• Address payment and coverage questions

• Navigate multiple systems to research and document calls

• Ensure accurate and professional responses

• Apply problem-solving skills to resolve issues efficiently

Required Skills and Qualifications:

• GED or High School Diploma
• at least (1) year of recent Call Center experience
• Strong verbal and written communication
• Reliable internet connection for remote work
• Reliable transportation

Additional Skills & Qualifications Needed:

• Basic Computer Literacy (at least 70%)
• One Minute Typing Test (at least 35WPM)

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