Field Support Technician

TEKsystems currently has a Field Support Technician opportunity available with our client in Eden Prairie, MN. This position will consist of driving to a variety of clients and providing onsite support for a variety of technologies they have within their organization. Looking for someone who posses the top skills below.

Top Skills' Details

1 - Basic IT troubleshooting 2 years experience, Windows AD, Google G Suite

2 - Printer Support

3 - General Network/Server knowledge.

******Must have reliable transportation******

Description

The ideal candidate will have expertise supporting Laptops, desktops, systems and network. Candidate will be responsible for managing and maintaining our customers servers, computers, networks & infrastructure. This includes troubleshooting network issues, implementing security measures and ensuring optimal network performance. The System Administrator will also be responsible for assisting our customers with their day-to-day computer and networking needs. Strong communication and problem-solving skills are essential for this role.

Job Duties:

• Provide on-site technical support to contract clients.

• Respond to escalated technical issues and resolve them in a timely and efficient manner.

• Troubleshoot hardware, software, and network issues, and provide solutions to clients.

• Install and configure software and hardware components for clients.

• Provide high-quality customer service to clients and maintain a positive relationship with them.

• Document all issues, resolutions, and client interactions in the ticketing system.

• Communicate effectively with the team to ensure the client's needs are met.

• Participate in ongoing training and professional development opportunities.

• Other duties as assigned.

Additional Skills & Qualifications

Basic desktop/Network and server maintenance, printers and switch general troubleshooting.

Active directory

Google G suite

Network drives

VPN

Antivirus - mainly Trend Micro

Ticketing program - Connectwise Manage

Automate - for remote access

DUO for MFA

Qualifications

• Associate's degree or higher in computer technology or related field.

• Minimum of 2 years of experience in an IT support role, preferably in a managed services environment.

• Strong knowledge of Microsoft Windows and Office applications, as well as general networking concepts.

• Experience with Active Directory, Group Policy, and remote desktop support.

• Excellent problem-solving and troubleshooting skills.

• Strong customer service skills and the ability to communicate technical information to non-technical users.

• Ability to work independently and as part of a team.

• Willingness to work flexible hours and participate in on-call rotation.

• If you have a passion for technology and enjoy helping clients solve technical issues, we encourage you to apply for this exciting opportunity.