IT Executive Level Support Engineer

Description

We are currently seeking an Executive Level Support Engineer to support our Executive Leadership Team, the candidate will be responsible for supporting Executives and their Admins. They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions. We are looking for a professional IT engineer that is service/support oriented to support our Executive team. Prior experience as an executive support engineer is required. This role will report to the Enterprise Operations Leader.

Skills

Technical support, Help desk support

Top Skills Details

Technical support,Help desk support

Additional Skills & Qualifications

We are currently seeking a Engineer to support our Executive Leadership Team, the candidate will be responsible for supporting Executives and their Admins. They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions. We are looking for a professional IT engineer that is service/support oriented to support our Executive team with prior experience as an executive support engineer is required. This role will report to the Enterprise Operations Support Leader.

Essential Duties & Responsibilities:

To include, but not limited to the following:

o Manage level 3 support issues (escalated from L1 and L2 support team members) for executive team. Provide direction and train support team members handling L1 and L2 requests.

o Leading process creation with new & existing technology

o Determine hardware/software configurations that best serve the business requirements

o Own vendor relationships, monthly checking and annual reviews of vendor expectations

o Define technical requirements for applications and process

o Design system requirements based on use cases

o

Experience Level

Expert Level