Pharmacy Technician

Job Title: Pharmacy Technician

Job Description

We are seeking a dedicated Technician to join our team. The ideal candidate will effectively communicate insurance types, manage pharmacy claims, and provide exceptional customer service. You will work onsite in a dynamic and supportive environment, contributing to projects such as yearly reverification and assisting with patient insurance inquiries.

Responsibilities

• Recognize and effectively communicate about insurance types and when each type would be utilized.
• Enter all communication and documentation in the Management Information System (MIS).
• Assist with projects such as yearly reverification.
• Communicate with patients to gather appropriate insurance information.
• Triage prescriptions to preferred pharmacies or HUB providers when we are unable to serve the patient.
• Appropriately process pharmacy claims in MIS.
• Recognize and understand pharmacy claim responses.
• Manage inbound calls from patients, clients, physicians, and payors regarding patient updates and services provided.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians.
• Manage and reply to internal written communications and requests received via chat or email.
• Perform other related duties as assigned.

Essential Skills

• Pharmacy Technician Certification (CPhT) is preferred.
• Strong customer service skills.
• Experience with prior authorizations and data entry
• 1-2 years of pharmacy background.

Additional Skills & Qualifications

• Registered Technician is required.
• Minimum of an associate degree or equivalent experience with 3+ years of related experience is preferred.

Work Environment

This position is onsite in an office environment located in Cary, NC. Work hours are Monday to Friday, with shifts ranging from 9am-6pm, 10am-7pm, and 11am-8pm EST. The office is closed on major holidays and weekends. There is no direct patient contact, and you will work with a supportive, multi-disciplinary team.

Job Type & Location

This is a Contract to Hire position based out of Cary, North Carolina.