Customer Care Specialist

TEKsystems is supporting a client actively hiring for customer care specialists for a hybrid role in Swedesboro, NJ. This position will interact with customers and process their prescription orders. Applicants with strong customer service skills and available to work an evening shift, 11:30am-8pm, are encouraged to apply.

Description

• Provide strong communication and empathy to customers
• Efficiently navigate systems to provide service in a timely fashion
• Ability to critically think and react to different customer situations
• Ability to interact with team members across different departments
• Maintain a positive and professional attitude

Qualifications

• Strong customer service and communication skills
• Data entry and administration skills
• Must be willing to get a NJ pharmacy technician license during the training period
• Prior call center experience preferred

Additional details:

• Monday-Friday
• Hybrid schedule- 3 days remote, 2 days onsite
• 6 week on-site training required
• 1 Saturday/month once the training period is complete
• Contract to hire opportunity
• Full company benefits and 401K