Job Title: Pharmacy Technician - Processing/Front-End

Job Description

We are seeking a dedicated Pharmacy Technician to join our team. The role primarily focuses on front-end processing tasks, including answering phones, processing refills and new prescriptions, assisting walk-in customers, and managing communications with prescribers and pharmacists. This position rotates between the processing area and the front desk, offering a dynamic and interactive work environment.

Responsibilities

• Answer phones and process refills and new prescriptions in the pharmacy software.
• Assist walk-in customers at the front desk with all will call transactions.
• Manage voicemails from the inbox and triage calls to pharmacists in the processing room.
• Fax refill requests to prescribers and assist processing pharmacists with small projects.
• Sort hard copies, cut bubble wrap for shipping, and shred PHI for organizational tasks.
• Lift and move containers weighing up to 20 lbs as needed.

Essential Skills

• 1+ year(s) of experience in a pharmacy setting.
• Oregon Pharmacy Technician License (PT) or Oregon Pharmacy Technician Certification (CPhT).
• Proficiency in pharmacy software and data entry.
• Experience with customer service in any setting.
• Ability to multitask, including talking on the phone while operating a computer.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite and general computer literacy.
• High School Diploma/GED.

Additional Skills & Qualifications

• Experience in retail pharmacy, compounding, or pharmacy support roles.
• Ability to manage multiple computer screens, tabs/windows, and systems.
• Strong work ethic with motivation to achieve performance metrics.
• Proven history of reliability, positive attendance, and teamwork.

Work Environment

The work schedule is Monday to Friday with shifts rotating weekly, including every third Saturday. Shifts include opening (7:30 AM - 4:00 PM), mid (9:00 AM - 5:30 PM), and closing (11:00 AM - 7:30 PM). The team operates on the second floor in a call-center-like environment with low cubicle walls. Employees must wear dedicated lab shoes that are closed-toed and made of solid material. We offer a comprehensive benefits package including paid time off, health insurance, and a 401(k) plan. Additionally, there is a monthly bonus program based on performance metrics.