Account Coordinator

The Coordinator is responsible for managing and scheduling delivery orders and requests from customers. This role involves exercising discretion and independent judgment when handling customer requests, scheduling, and informing dispatch. The Coordinator must enter all orders into the computer system for dispatch, requiring specialized training and experience in the transportation industry.

• Receive and schedule all delivery orders and requests from customers.
• Exercise discretion and independent judgment when handling customer requests and scheduling.
• Enter all orders into the computer system for dispatch, requiring specialized training and experience in the transportation industry.
• Ensure rail billing is in place before containers are delivered to the railroad and validate in-bond documentation with US customs if necessary.
• Verify bookings are released at depots for export moves and trace import containers on the rail to confirm delivery is made by the last free day.
• Prepare customer reports and tracking/tracing as required, such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notify Cargo Specialist Supervisor/management of all service failures.
• Propose and implement solutions to improve overall customer service.
• Create and update location profiles in the computer system.
• Work as a dispatcher as volume/vacation schedule dictates.
• Complete other projects as assigned by management.

• Customer service
• Dispatching
• Proficiency in Excel database
• Scheduling coordination
• Communication of customer delivery needs and appointment dates/times
• Quoting rates to customers
• Relating service requirements

• Data entry skills
• Good communication and organizational skills
• Experience with email and general office duties
• Innovative mindset
• Knowledge of port and rail operations
• Understanding of US customs
• Experience in the trucking industry

The role is based onsite in a corporate environment, working within a cubicle setting. The position offers opportunities for growth within the organization.

This is a Contract to Hire position based out of Collierville, Tennessee.