Manager, Operations

Position Summary...
Lead a team of agents and oversee the daily execution, performance, and continuous improvement of our item-related operations. You will be responsible for establishing and refining Standard Operating Procedures (SOPs), reporting on key metrics and trends, and collaborating cross-functionally to drive systemic enhancements to seller and customer experience.

What you'll do...

About the Role

As Operations Manager, you will lead a team of agents and oversee the daily execution, performance, and continuous improvement of our item-related operations. You will be responsible for establishing and refining Standard Operating Procedures (SOPs), reporting on key metrics and trends, and collaborating cross-functionally to drive systemic enhancements to seller and customer experience.

This is a high-impact role that blends operational excellence, data-driven decision-making, and strategic partnership. You'll serve as the connective tissue between the frontline operations and product, engineering, and business teams.

You'll Make an Impact By:

• Leading Operational Execution: Manage and mentor a team of item setup agents responsible for resolving catalog-related issues.
• Creating and Maintaining SOPs: Build and continuously refine playbooks and SOPs to ensure consistent and high-quality operational processes.
• Tracking & Reporting Performance: Design dashboards and reporting cadences to monitor team throughput, quality, backlog health, and SLA adherence.
• Driving Continuous Improvement: Analyze operational and seller pain points to identify process gaps and opportunities. Deliver insights and actionable feedback to product, engineering, and business teams.
• Supporting Ad-hoc Initiatives: Respond quickly to emerging business needs, including supporting pilots, resolving blockers, and enabling new capabilities.
• Enabling Scale: Work cross-functionally to implement scalable solutions for new business workflows, process automation, and efficiency improvements.

You'll Thrive in This Role If:

• You are highly organized and execution-focused, with a bias for action.
• You are comfortable with ambiguity and excel at developing structure where none exists.
• You have a sharp analytical mind and a love for turning data into insights.
• You can communicate clearly across all levels of the organization.
• You bring empathy and clarity to process design and change management.

Preferred Qualifications:

• 3+ years of experience in operations, ecommerce, catalog/content management, or marketplace platforms.
• Experience managing a team in a fast-paced, metrics-driven environment.
• Strong communication and documentation skills; ability to create SOPs and business process docs.
• Excellent analytical skills; proficiency in Excel required; SQL, Tableau or Power BI a plus.
• Prior experience collaborating with product, tech and offshore teams is highly desirable.
• Bachelor's degree in Business, Operations, or related field (Master's degree a plus).

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart .

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Hoboken, New Jersey US-10279/Seattle, Washington US-11573:The annual salary range for this position is $84,000.00-$156,000.00
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Sunnyvale, California US-08479:The annual salary range for this position is $91,000.00-$169,000.00
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Bentonville, Arkansas US-09401:The annual salary range for this position is $70,000.00-$130,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America