Senior Director, Operations Reinvention - Testing & Deployment (Sam's Club)
Walmart
Posted Tuesday, July 1, 2025
Posting ID: 8261_R-2226336
Bentonville, AR
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Position Summary...
As the Senior Director of Testing & Deployment, you will play a critical leadership role in our omni-channel transformation journey. Reporting into the VP, Omni Club Transformation, this position is responsible for designing and driving the strategic vision, processes, and operational execution of all testing and deployment initiatives across our end-to-end club ecosystem.
You'll ensure the quality, stability, and effectiveness of new features, tools, and processes that impact both our associates and members. Your focus will span from early intake and prioritization to real-world deployment and continuous improvement-ensuring that innovations land well and deliver tangible value.
This role is ideal for a highly strategic operator who thrives at the intersection of tech, people, and process. You'll work closely with cross-functional partners-particularly the Operations team-to embed new ways of working that elevate our frontline execution and member experience.
What you'll do...
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $130,000.00-$260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Finance, Engineering, or related field AND 6 years' experience in project management, innovations, or related field OR 8 years' experience in project management, innovations, or related field. 4 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Working on cross-functional teams or projects
Masters: Business Administration
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
As the Senior Director of Testing & Deployment, you will play a critical leadership role in our omni-channel transformation journey. Reporting into the VP, Omni Club Transformation, this position is responsible for designing and driving the strategic vision, processes, and operational execution of all testing and deployment initiatives across our end-to-end club ecosystem.
You'll ensure the quality, stability, and effectiveness of new features, tools, and processes that impact both our associates and members. Your focus will span from early intake and prioritization to real-world deployment and continuous improvement-ensuring that innovations land well and deliver tangible value.
This role is ideal for a highly strategic operator who thrives at the intersection of tech, people, and process. You'll work closely with cross-functional partners-particularly the Operations team-to embed new ways of working that elevate our frontline execution and member experience.
What you'll do...
- Own the strategic roadmap for testing and deployment efforts across clubs and associate tools
- Build and lead a high-performing team that manages pilots, A/B testing, and scaled rollouts
- Partner with business units to ensure initiatives are prioritized, tested rigorously, and deployed efficiently
- Design and establish testing protocols, success metrics, and a framework for feedback and iteration
- Develop an intake and governance model to balance speed and stability across initiatives
- Serve as the voice of operational readiness in all transformation efforts
- Collaborate closely with Product, Tech, Ops, and Change Management teams to capture feedback and ensure adoption and impact
- 10+ years of experience in retail operations, transformation, or program deployment, with 5+ years in a senior leadership role
- Proven ability to lead cross-functional teams through complex pilots and scaled deployments
- Strong understanding of omni-channel retail, associate workflows, and operational change management
- Experience establishing prioritization frameworks and intake models for testing new solutions
- Excellent communication and executive stakeholder management skills
- Comfort operating in a fast-paced, evolving environment with multiple concurrent initiatives
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $130,000.00-$260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Finance, Engineering, or related field AND 6 years' experience in project management, innovations, or related field OR 8 years' experience in project management, innovations, or related field. 4 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Working on cross-functional teams or projects
Masters: Business Administration
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteCommunication
English Language
Operations
Workflow Management
Leadership
Retail Operations
Retail Sales
Cross-Functional Team Leadership
Project Management
Governance
Continuous Improvement Process
Strategic Planning
Prioritization
Stakeholder Management
Change Management
Corporate Finance
Strategic Roadmaps
A/B Testing
Time Off Management
