(USA) Director, Technology Operations- Site Experience

Position Summary...
The Site Experience Director is responsible for defining, governing, and delivering digital capabilities across the company's website and app. This role ensures that technology investments align with business priorities, customer needs, and commercial objectives. Acting as the central connector between Product, UX, and Engineering teams, the Director drives capability enablement, business integration, and cross-functional alignment to deliver a best-in-class B2B digital experience that fuels growth and operational excellence.

What you'll do...

• Lead the development, governance, and prioritization of the digital capability roadmap, ensuring alignment with strategic business goals.
• Partner with Product to define capability requirements that enhance customer experience and deliver measurable commercial impact.
• Oversee program execution across stage gates, milestones, and budgets, ensuring accountability and progress toward the annual operating plan.
• Monitor site and app performance, ensuring timely identification, reporting, and resolution of issues, bugs, and operational defects.
• Own and maintain digital performance dashboards, tracking metrics across site experience, merchandising, marketing, sales, and membership operations.
• Collaborate with business, technology, and merchandising partners to ensure digital readiness and flawless execution during key campaigns and commercial activations.
• Integrate financial and business performance insights into capability planning to ensure investments drive sustainable growth and profitability.

Experience:

• 7-10 years in digital capability development, digital operations management, or business development within a dot-com business, marketplace, or technology-driven organization.
• Degree in Marketing, Engineering, or related field; MBA or equivalent strongly preferred.

Expertise:

• Strong understanding of digital marketing metrics, customer funnel optimization, and P&L management.

Education:

• Bachelor's degree in Marketing, Engineering, or related field; MBA or equivalent strongly preferred.

Skills:

• Proven ability to lead through influence and drive alignment across cross-functional teams.
• Success in integrating business strategy, technology, and customer experience to deliver measurable results.
• Ability to translate complex business and customer needs into actionable digital capabilities that improve performance, engagement, and growth.

Key Interfaces
Product, Engineering, Site Merchandising, Finance, UX, Marketing

Success Measures

• Delivery of capability roadmap milestones
• Improvement in digital performance metrics
• Operational efficiency
• Measurable contribution to business growth

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.
3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.