Manager, Project Management- Contact Center, Sam's Club

Position Summary...
As a Project Manager within the Sam's Club Contact Center, you will play a key role in managing projects end-to-end across multiple business areas. You'll collaborate with cross-functional teams-including technical engineering, product, and data analytics-ensuring initiatives are delivered efficiently, aligned with organizational goals, and embodying Walmart's culture and core values.

What you'll do...
Your responsibilities will include:

• Leading multiple medium to large-scale projects or workstreams simultaneously.
• Developing and communicating project plans, timelines, and progress updates to teams and stakeholders.
• Establishing clear goals, scope, and success metrics to ensure project alignment and accountability.
• Proactively managing risks, dependencies, and cross-functional coordination to drive results.
• Maintaining transparent communication and providing executive-level storytelling to convey progress and outcomes.
• Participating in on-call rotations to support off-site contact centers during technical issues. No Technical requirements, will require connecting and managing support of the technical SMEs
• Representing the team during international travel (up to four times per year), with trips lasting 5-14 days based on business needs.

As a thought leader, you'll drive project excellence through strategic planning, structured execution, and an ownership mindset-delivering outcomes that meet stakeholder expectations, add business value, and adhere to constraints on time, cost, and resources. What You'll Bring

• Team Orientation: Prioritize team success over individual recognition, fostering collaboration and accountability.
• Project Leadership: Manage multiple projects with minimal direction, proactively communicating and driving initiatives forward.
• Strategic Communication: Deliver concise, executive-ready summaries that effectively communicate progress two levels above project scope.
• Technical Acumen: Strong understanding of technical engineering, product management, and data analytics functions.
• Contact Center Strategy Experience: Knowledge of operational and strategic elements of contact center management.
• Adaptability: Thrive in dynamic environments, managing shifting priorities while maintaining focus on key deliverables.
• Ethics and Integrity: Embody company values, uphold ethical standards, and promote an inclusive culture aligned with Walmart's core principles.
• Flex Time Off Mindset: Demonstrate full effort and dedication when the business needs you, balanced with meaningful personal time when disconnected.

Minimum Qualifications

• Bachelor's degree in Business, STEM, Project Management, or a related field.
• Proven success managing medium-scale projects or multiple workstreams, with demonstrated expertise in project management methodologies and tools.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication abilities, with the capacity to tailor messaging for diverse audiences.
• Experience leading cross-functional teams and mentoring associates.
• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word, Outlook).
• Familiarity with Generative AI (GenAI) tools and their practical applications.
• Certifications (preferred but not required): PMP, Lean Six Sigma, or Agile/Scrum.

Additional Information

• International travel required up to four times per year, each trip lasting 5-14 days.
• Participation in on-call rotations supporting contact center operations.
• Commitment to Walmart's culture, values, and Open Door Policy.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor's degree in Business, Finance, Computer Science, or related field and 2 years' experience in project management, business, operations, or related area OR 4 years' experience in project management, business, operations, or related area.
1 year's experience working in cross-functional teams.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business, Analytics, or related field, Project Management Certification, Six Sigma certification, Statistical Programming Language

Masters: Business

Project Management - Project Management Professional - Certification, Six Sigma Green Belt - Certification

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.