Customer Service Representative

Immediate Customer Service Opportunity

Onsite Until Training Is Complete

Call Center Experience is needed

Customer Service Representatives (CSRs) serve as the frontline and public face of healthcare organizations. In this role, CSRs will manage a variety of responsibilities, including handling incoming and outgoing phone calls, performing general clerical duties, entering data, processing photo IDs, responding to customer inquiries, and providing receptionist and administrative support.

The workday will typically be divided between call handling and administrative tasks.

Additional Skills & Qualifications

• Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and paratransit services using transportation management systems, ensuring compliance with contractual service levels.
• Deliver exceptional customer service to a diverse population with professionalism and empathy.
• Accurately enter customer contact information into designated software systems, maintaining data integrity.
• Conduct outbound calls to support scheduling, follow-ups, and service coordination.
• Schedule transportation most cost-effectively and efficiently.
• Consistently meet key performance indicators (KPIs) and job-specific goals.
• Respond to inquiries promptly and professionally across all communication channels.
• Document and address customer complaints in accordance with company protocols.
• Assist with special projects and initiatives as assigned.
• Maintain daily scheduling operations for Eligibility staff.
• Collect, track, and manage payments for replacement ID cards.
• Uphold confidentiality standards and ensure full compliance with HIPAA regulations.
• Monitor office supply levels and proactively order replacements as needed.
• Oversee and maintain office equipment, including printers and photocopiers, serving as the primary point of contact for troubleshooting and support.
• Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and paratransit services using transportation management systems, ensuring compliance with contractual service levels.
• Deliver exceptional customer service to a diverse population with professionalism and empathy.
• Accurately enter customer contact information into designated software systems, maintaining data integrity.
• Conduct outbound calls to support scheduling, follow-ups, and service coordination.
• Schedule transportation most cost-effectively and efficiently.
• Consistently meet key performance indicators (KPIs) and job-specific goals.
• Respond to inquiries promptly and professionally across all communication channels.
• Document and address customer complaints in accordance with company protocols.
• Assist with special projects and initiatives as assigned.
• Maintain daily scheduling operations for Eligibility staff.
• Collect, track, and manage payments for replacement ID cards.
• Uphold confidentiality standards and ensure full compliance with HIPAA regulations.
• Monitor office supply levels and proactively order replacements as needed.
• Oversee and maintain office equipment, including printers and photocopiers, serving as the primary point of contact for troubleshooting and support.
• Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and paratransit services using transportation management systems, ensuring compliance with contractual service levels.
• Deliver exceptional customer service to a diverse population with professionalism and empathy.
• Accurately enter customer contact information into designated software systems, maintaining data integrity.
• Conduct outbound calls to support scheduling, follow-ups, and service coordination.
• Schedule transportation most cost-effectively and efficiently.
• Consistently meet key performance indicators (KPIs) and job-specific goals.
• Respond to inquiries promptly and professionally across all communication channels.