IT Software Asset Management / Analyst

Job Description:

The Software Asset Analyst is responsible for supporting the organization’s software asset management

(SAM) activities, with a particular focus on managing Microsoft licensing and ensuring compliance with

contract terms. This role includes tracking software assets, reconciling licenses, assisting with renewals,

and optimizing software usage to control costs. The position serves as an entry point for individuals seeking

to build a career in software asset management and IT operations.

Performs all functions according to established policies, procedures, regulatory and accreditation

requirements, as well as applicable professional standards.

CORE FUNCTIONS

1. Microsoft Licensing Management: Maintain accurate records of Microsoft licenses, including Office 365,

Windows Server, and other enterprise agreements. Reconcile Microsoft licenses per contract terms,

ensuring compliance and accurate allocation. Assist with True-Up reporting and support renewal

processes.

2. Software Inventory Maintenance: Assist in maintaining an accurate inventory of all software licenses and

installations. Collaborate with team members to track software usage and ensure data integrity.

3. License Compliance Support: Monitor adherence to licensing agreements and prepare documentation

for audits. Escalate potential compliance risks to the Software Asset Manager or relevant stakeholders.

4. Procurement and Renewal Assistance: Support the procurement process by gathering requirements and

obtaining quotes. Track software renewal timelines and notify stakeholders in advance of expirations.

5. Data Management and Reporting: Update and manage software asset data in asset management tools.

Generate reports on software usage, compliance, and cost trends, particularly for Microsoft licensing.

6. Incident and Request Management: Assist in resolving software-related incidents and fulfilling software

requests. Serve as a point of contact for internal users requiring software information or assistance.

Skills

Asset management, Software asset management, licensing, Assets, ServiceNow, salesforce software, adobe, Microsoft, Software inventory

Top Skills Details

Software asset management, licensing assets, ServiceNow or similar ITAM tools

Additional Skills & Qualifications

• Basic understanding of Microsoft licensing models (e.g., Enterprise Agreements, CSP, M365).

• Proficiency in Microsoft Office Suite.

• Familiarity with software licensing and subscription management.

• Awareness of software lifecycle stages (e.g., procurement, deployment, decommissioning).

• Proficiency in data analysis and reporting, particularly using Excel or similar tools.

• Strong organizational and time management skills.

• Effective communication skills for working with team members and stakeholders.

• Ability to learn and use asset management platforms such as ServiceNow HAM Pro.

• Aptitude for problem-solving and attention to detail.

• Ability to prioritize tasks in a fast-paced environment.