Director Of Operations

Description

The Director of Lending Operations will lead and optimize the Underwriting, Processing, Setup Desk, Closing, and Post-Closing teams to create a seamless, client-centered mortgage lending experience. This role requires a strategic leader with a deep understanding of lending best practices who can balance speed, compliance, and excellence to support company growth. The Director will work closely with cross-functional teams to streamline loan processing workflows, enhance technology use, and uphold high compliance standards, all while fostering a culture of continuous improvement and development within the teams. This individual will set performance benchmarks, implement quality assurance frameworks, and leverage data analytics for informed decision-making. By building a cohesive, high-performing operation, the Director will play a pivotal role in driving company mission to modernize the mortgage industry.

Responsibilities

• As a member of the Lending team, you will be directly involved in making it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowner's journey

• The Director of Lending Operations will lead and optimize the Underwriting, Processing, Setup Desk, Closing, and Post-Closing teams to create a seamless, client-centered mortgage lending experience

• This role requires a strategic leader with a deep understanding of lending best practices who can balance speed, compliance, and excellence to support growth

• The Director will work closely with cross-functional teams to streamline loan processing workflows, enhance technology use, and uphold high compliance standards, all while fostering a culture of continuous improvement and development within the teams

• This individual will set performance benchmarks, implement quality assurance frameworks, and leverage data analytics for informed decision-making

• By building a cohesive, high-performing operation, the Director will play a pivotal role in driving mission to modernize the mortgage industry

• Directly oversee the Underwriting, Processing, Setup Desk, Closing, and Post-Closing teams, setting clear goals and expectations

• Foster a high-performance culture focused on accountability, innovation, and continuous improvement

• Mentor and develop team members, identifying growth opportunities to support career progression and skill development

• Design and implement operational strategies that align with goals, enhancing loan processing, underwriting, and closing workflows for speed and quality

• Identify and deploy process improvements to increase operational efficiency and reduce turnaround times

• Collaborate with cross-functional teams to support a seamless end-to-end lending experience for our clients

• Ensure that all operational processes adhere to regulatory requirements and industry best practices

• Implement quality assurance measures to maintain high standards in underwriting, processing, and closing

• Regularly assess risk factors and develop mitigation plans to safeguard lending operations

• Develop metrics and performance benchmarks to monitor the success of lending operations

• Present insights and strategic recommendations to senior leadership to drive data-informed decisions

• Regularly assess team performance and adjust strategies to meet business goals

Skills

mortgage operations, mortgage lending

Additional Skills & Qualifications

Qualifications

• Ideal Background 6+ years of experience in mortgage lending operations, with demonstrated experience leading underwriting, processing, and closing functions

• Proven leadership skills, with a track record of developing high-performing teams

• Strong knowledge of lending regulatory requirements and compliance standards

• Excellent communication and analytical skills, with the ability to drive data-informed decision-making