Call Center Representative

*TEKsystems in partnership with One Medical*

Overview

This is an inbound healthcare contact center representative role working for a nationwide primary care practice.

Description

• Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management
• Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance
• Collaborate with providers and other operations team members to complete urgent tasks
• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience
• Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Details

• Pay $19.25/hr
• Location: Cross roads are Rio Salado Parkway and Priest
• Start Date: June 30th
• 4 month Contract to Hire

Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)

OR

• 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)

• Strong written and verbal communication skills, including impeccable phones manner

• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level

Intermediate Level



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