Customer Service Representative

Description

On a day-to-day basis, you will be acting as a Customer service representative supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers.

• We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

• This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed.

• On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must.

Skills

Microsoft office, customer service oriented, phone etiquette, logistics, intermodal, Call center, Inbound call

Top Skills Details

Microsoft office, customer service oriented, phone etiquette

Additional Skills & Qualifications

Qualifications:

• 1+ year of high volume (Call Center) customer support experience

- Will consider strong retail customer service from companies such as SBUX or Restaurant industry.

• Strong job tenure required.

• Someone who can follow an SOP – strong problem-solving skills is a must!

• Experience with Microsoft Excel and keyboard short cuts. Must be proficient in computers!

• Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment.

• We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

Experience Level

Entry Level

#azjobs25