Job Title: Account Specialist

Job Description

Join a rapidly growing team focused on enhancing the shipper experience for vendors and sellers using Amazon Inbound Transportation services. As an Account Specialist, you will be at the forefront of driving innovation within transportation and logistics. You will directly engage with shippers, providing solutions and taking decisive actions to improve shipper performance metrics.

Responsibilities

• Monitor, verify, and present data daily.
• Overcome transportation disruptions and other barriers in real time.
• Identify transportation defect root causes.
• Maintain daily logs on assigned shippers.
• Lead weekly calls with assigned shippers.
• Lead daily business review stand-up calls.

Essential Skills

• Proficiency in account management and Excel.
• Experience in customer service and B2B support.
• Strong written and verbal communication skills.
• Knowledge in logistics, transportation, sales, and supply chain.

Additional Skills & Qualifications

• Experience in supply chain or logistics is ideal.
• Ability to build relationships and effectively organize.
• Strong interpersonal and organizational skills.
• Familiarity with Outlook and email correspondence.

Work Environment

This position currently operates in a hybrid model with three days in the office. However, it will transition to five days in the office. The work environment includes robust training in Excel and general computer literacy. Expect a fast-paced setting that values trust, results, and proactive ownership, providing opportunities for career progression.